Clean rooms, breakfast AND dinner (no stale muffin continental breakfasts here!!!), easy access everywhere. I have found few hotels to match Homewood Suites for total value, and have never been disappointed by this hotel in particular or the brand in general.
This hotel has spacious two room suites with all amenities, including microwave popcorn in the room and a refrigerator. It has a very nice pool, although it closes early as this is not a resort. The only issue is the location - it is advertised as an "airport" hotel, but it is 20-30 minutes from the airport. However, they do...
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Thank you for taking the time to let us know how we are doing. This is crucial to providing the level of service that you deserve. I apologize if you were misinformed by our staff. The airport is 5 miles and takes 10 minutes to arrive to the hotel. We also offer our shuttle services to run within a 3...
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Very nice suite, excellent service, really comfy bed--not a single complaint.
Wonderful!!!! We are glad to hear this. Thank you so much for your kind words. If there is anything further that you require please do not hesitate to contact us. Have a great day.
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We were attending a family wedding and this hotel is great for families. The suite was spacious and there was a good breakfast with a nice selection. The hotel was also in good condition and the staff was very friendly. I have to knock off 1 star from the rating though because there was a stain on a pillowcase in...
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Good Afternoon,
First off thank you for letting us know how we are doing as well as all of the other readers and thank you for the wonderful things you had to say about us. The entire staff truly appreciates your feedback. It saddens me that you had an unsanitary room. Please rest assured that we have taken steps to...
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Let me start off by saying that the staff at this location is exceptional! EVERYONE I have ever encountered has been friendly and helpful from the front desk to maintenance to even the managers I have had the pleasure of encountering. I was thrilled to see how involved the managerial staff was on the property, not hiding in the back...
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Valued Guest (and dogs!) -
Thank you so much for taking the time to share your enthusiasm and positive comments! We take deep pride in everything that we provide here, but more importantly that our guests feel welcome and want to come back. I thank you very sincerely for your continued patronage to our property and I am so glad...
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This is by far the worst experience we have ever had in regard to staying in a hotel. I am a Hilton Honors member and this is the first time we have ever stayed in one of their properties and been so disappointed.
Upon arrival we were greeted by a broken light fixture lying on the fireplace hearth - safety...
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Good Evening,
I would like to apologize on behalf of the entire staff here regarding your unfortunate situation. We constantly strive for perfection so I personally wanted to thank you for leaving feedback. We use these reviews as "report cards" for our hotel to improve our property in every way. On the note of improvements I would like you to...
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Derek Nixon, night auditor and Barron Roberts GM were amazing...made me feel right at home after hours of traveling along with delayed and canceled flights...turned an awful day into a great one in minutes. The room was super comfortable and clean and was exactly what i needed to rest after a long day of traveling..
Thank you Derek and Barron...
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Ahhh yes Toula! I hope you had a safe trip. We were thrilled to have you stay with us even if it wasn’t planned. We try to accommodate in any way possible. Thank you so much for your kind words, you really flatter us. We look forward to seeing you again if you happen to be in the area. Have...
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Not sure when I will be traveling through Charlotte again, but if so, we will stay at the Homewood Suites again. Staff was VERY nice, meal offered a few nights a week was perfect after a flight, and breakfast was great. My mom and I stayed there both coming and going from the Virgin Islands and were very happy with...
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Good Afternoon Franktown,
Thank you so much for your kind words. We truly appreciate any and all feedback whether it is good, bad, or indifferent. I did want to address the internet issue with you, we have recently switched out internet provider and for a period of time there were some sketchy internet connections. I apologize that you were unfortunate...
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I spent three nights in this hotel. When I arrived I called the hotel and they came immediately to pick me up at the Charlotte Airport,NC. I stated to feel already comfortable with Keia Mack .
The check in was so easy, and my room excellent: a large bedroom with a nice TV, nice bathrooms with clean towels, nice toiletries,...
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Dear Valued Guest:
I wanted to personally thank you for filling out a Service Counts survey for our hotel. We treat survey responses as our hotel's report cards, and it means a lot to myself and my entire team when our guests take the time to grade us. It was a pleasure having you in stay with us and I...
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I like Homewood Suites. This one is among the best I've stayed at. The evening manager's dinner was quite nice (shrimp pasta and salad). The fitness centre was clean and well-stocked with towels, water, etc. I had a suite, with kitchenette. Nice and quiet. The staff was friendly at check-in. Overall, nice experience.
Dear Guest,
I wanted to personally Thank you for your feedback. It means a great deal to myself and my staff. I am glad we were able to offer you with excellence service and will strive to continue our consistency of excellence!
If there is anything I can further assist you with please do not hesitate to call or email....
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