We just stayed one night because we were passing through but will definitely stay again when we come back to Charlotte for a visit. The staff was very helpful and were prepared with a bed for our toddler grandson. We agree with other reviewers that our suite was amazingly quiet for being so close to the airport.
We really enjoyed our stay for the weekend at your hotel. The nice clean rooms to your very friendly staff, and the good food at your breakfast bar made for a very pleasant stay. Great home away from home environment!
Shell,
Thank you so much for your kind words! We always love to hear feedback from our guests and we are so happy you stayed with us! I hope your trip to Charlotte was as enjoyable as your stay, We look forward to having you back for a visit in the near future!
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I LOVE this hotel chain. They have clean, beautiful rooms with a complete master bedroom, living room, bathroom and kitchen. FREE BREAKFAST & DINNER during week days! And I mean meatballs w/ mashed potatoes, vegetables, salad bar, bread, BEER & WINE, etc.. You cannot beat it! Friendly, impeccable service, everything you could want!!
Thank you! Homewood Suites has received national recognition recently as being a first choice hotel brand in value. We are glad to be part of such an award winning notable Hilton hotel!
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My title really says it all.My family came through for the weekend, and I don't make reviews often but I felt this stay was of note. Despite some technical difficulties (such is life!) they were having with their key machine, they went out of their way to ensure that we as the guests were not inconvenienced in the slighest. Every...
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Thank you for your kind remarks and we truly appreciate your patience and understanding though our technical difficulties. We look forward to welcoming you back next time your travel brings you to Charlotte!
Suzanne Stickley, General Manager
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We had stayed at this particular Homewood Suites a few years ago. We've never needed it for any kind of stay associated with a flight out of CLT, but we have found it convenient enough for our purposes, especially since they have the larger suites that we need at better prices than most other places in the Charlotte area.
I...
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Thank you for your comments and we do apologize for the delay in check-in. Our check-in time is 3PM and that time needs to be honored each and every time. You are correct that honoring late check-outs can sometimes create challenges especially for specific room types and locations. We will carefully review your comments to prevent this situation for future...
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It is odd that the reviews have suddenly fallen off the wagon at this facilty. When researching, I checked this very site and the reviews were glowing. With the issues that I experienced, this cannot have been a sudden decline, or maybe some rooms are much nicer than others? I don't know.
What I do know is that I was...
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Thank you so much for taking the time to offer valuable feedback on your recent stay. I am sorry that your experience was not the one we intend to deliver to each of our guests which is nothing short of outstanding value and service every time. Guest reviews are very important to me. I do utilize them to improve procedures,...
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After an 8 hour drive and arriving at 4pm on 3-13-12 at the Homewood suites we were told they were overbooked and our reservation I had made on 12-6-11 did not matter. They were sending us to a cheap La Quinta hotel instead of the 2 bed 2 bath living room kitchen suite we had booked. We were traveling with...
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Thank you for taking the time to provide feedback on your recent experience. We do understand your frustration, and deeply apologize. It is not a situation that arises often and we regret that we were not able to accommodate you. We are certainly glad that we were able to take care of the alternate arrangements you selected at the Hampton...
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So I posted a review - explaining in some detail my experience. I don't think I said anything out of line. It was published - there were some folks who said they found it helpful - but then Tripadvisor decided to take it down (hmmmm...).
I travel quite a bit - and after hundreds of hotels I can't remember the...
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Thank you for taking the time for writing a response of your recent
stay. We are sorry to hear that your stay did not meet your expectations.
Regarding any questions you may have about TripAdvisor's guidelines for responses, we will have to direct you to TripAdvisor since we do not set or maintain those guidelines. Thank you for your understanding....
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We stayed at this hotel as part of a group involved in a tournament. What a great experience! The room was well appointed, well stocked, and clean. The management opened the breakfast bar an hour early for our team due to an early game and then allowed us use of a meeting room for an evening meal. One of our...
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Thank you so much for taking the time to write such a great response! We were glad to host and accommodate the group for their big games! It was also our pleasure to serve breakfast early for everyone to start their day off right! We look forward to seeing you in the future!
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Good hotel for a layover with big, clean rooms and friendly and helpful staff who are very accommodating to travelers. Breakfast isn't bad either (as American hotel breakfasts go), and the fitness center has good-quality equipment. Only drawback: somewhat isolated, so restaurants are hard to find, though they do have a sort of food court with hotel delivery options nearby.
Thank you so much for your time! We are all happy to hear that you enjoyed your stay with us and we were able to be a convenient stop for your layover! It is true that yes, we are settled in a business park area so restaurants can be limited, but we do have a variety of cuisine within a...
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