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Fairfield Inn & Suites Charlotte Matthews

2.5 of 5
8540 East Independence Boulevard, Charlotte, NC 28227
Hotel amenities
Fairfield Inn & Suites Charlotte Matthews
Ranked #3 of 169 hotels in Charlotte
4.5 of 5 stars 39 Reviews
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39 reviews from our community

    Trip type
Traveller rating
    32
    3
    2
    0
    2
Date Rating
Hendersonville, NC
Contributor
12 reviews 12 reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 22 May 2012

We were only here for one night but the staff was friendly at check-in and the entire hotel (room, breakfast area, lobby, pool, and elevators) was clean and nice looking. We used the internet with no problems. Breakfast had lots of options which pleased my family of five (all with diverse eating habits!) We would definitely stay at this hotel... More

Was this review helpful? Yes
Wes Santos, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review
23 May 2012

Thank you so much for your comments on Trip Advisor. We are glad to hear you enjoyed your stay and I will pass along your kind words to our staff. We take a lot of pride in providing a clean, comfortable and friendly hotel so we appreciate you taking the time to recognize us! We hope to see you again! More

Canton,NC
1 review
5 of 5 stars Reviewed 22 May 2012

We had a very nice stay at the inn....the room was clean and comfortable. The breakfast was great with a very nice lady that kept it well stocked and clean. The staff at the desk were very helpful and friendly. Highly recommend.

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Tarheel, North Carolina, United States
1 review
5 of 5 stars Reviewed 21 May 2012

We had the best experience at this Inn...the room was clean and nicely decorated. The beds were comfortable and there were extra pillows in the room, which we loved. The breakfast was great...there was a great selection of food, even something for my picky teenager... We WILL stay here again!!! In addition, the staff is great...a GREAT BIG THANKS goes... More

Was this review helpful? Yes
Wes Santos, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review
22 May 2012

Thank you so much for your review and kind words regarding out hotel. We are pleased to hear that you enjoyed your stay with us. I will certainly share your comments with our staff and make sure that we recognize Erica for making you feel right at home! We hope to see you again! More

Georgia
Top Contributor
55 reviews 55 reviews
Reviews in 24 cities Reviews in 24 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed 17 May 2012

Enjoyed the stay here. This is a new Fairfield, and although the hotel was crowded, the checkin and checkout were good, and the staff stayed on top of things at breakfast. The room was typical Fairfield, clean and roomy enough. Great stay.

Was this review helpful? Yes
Wes Santos, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review
18 May 2012

Thank you so much for your review on TripAdvisor during your recent stay with us. I am pleased to hear that as busy as we were, both the check-in and check-out process went smoothly. Thank you so much for your comments! We hope to see you soon! More

Boston, Massachusetts
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 16 May 2012
1
person found this review helpful

Let me begin with what most people hate about a hotel. Which is the front desk. I arrived super early in the morning from Boston. I call the hotel to see if I can check in early and the gentlemen that answered didnt hesitate to say yes your room is ready please come by and settle down. I get there... More

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Wes Santos, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review
22 May 2012

Thank you so much for taking the time to review our hotel on TripAdvisor. We appreciate your comments and are pleased to hear that your entire stay was enjoyable. I will certainly pass this along to our entire staff. We hope to see you again the next time you are in the Charlotte/Matthews area! More

NC
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 14 May 2012

We found nothing wrong with this great hotel. We only stayed one night but here are the high points: Clean room (bathroom, bedding, floors, etc.); A/C was used and without that nasty A/C odor you find in many hotels and very efficient; staff extremely friendly and polite; complimentary breakfast offered so many choices and the lady on staff on Saturday... More

Was this review helpful? Yes
See 2 more reviews by KCC for Charlotte
Wes Santos, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review
15 May 2012

KCC, Thank you so much for taking the time to review our hotel. It is great to hear that you had a great stay with us and I certainly appreciate the kind words regarding our staff. We pride ourselves in providing superior customer service and ensuring that each guest stay is a memorable one. We take a lot of pride... More

1 review
5 of 5 stars Reviewed 30 April 2012 via mobile

Everyone was down to earth, very helpful! Marietta set up my reservations just to our likings! Marietta was very professional,sweet and pleasing to my needs in a room. Erica and Brittney checked me in and out! They both made sure I was pleased with my room. The maintenance man was always smiling, taking to everyone. The breakfast lady helped the... More

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Ohio
1 review
5 of 5 stars Reviewed 28 April 2012

I stayed at this hotel with my wife. It is an excellent hotel with great staff running the front desk.

Was this review helpful? Yes
Wes Santos, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review
7 May 2012

Craig K, Thank you so much for taking the time to review our hotel. We pride ourselves in providing superior customer service and I am glad to hear that our Front Office staff displayed that. Thank you so much for staying with us and we hope to see you soon! More

Lexington, Kentucky, United States
1 review
5 of 5 stars Reviewed 14 April 2012

Stayed here on a recent work trip. Very clean hotel with a friendly staff. Happy hour daily with beer, pizza, etc. continental breakfast and near a lot of restaurants. Would definitely stay here again!

Was this review helpful? Yes
Wes Santos, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review
15 April 2012

Thank you so much for your review. We appreciate any feedback and I will certainly relay your comments with our entire staff! We pride ourselves in providing superior customer service and exceeding cleanliness standards throughout our property. We are continuing to build on our happy hours and will soon be having cookouts in our patio! We hope to see you... More

Kitty Hawk, North Carolina
Contributor
14 reviews 14 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 11 April 2012

Stayed as a family for the weekend. The beds were comfortable, the lounge was inviting and the complimentary breakfast was standard fare. I was not expecting a full meal. The staff was accommodating and friendly. We made use of the lounge tables for a carry out dinner with friends and the outside patio is a nice option. It has a... More

Was this review helpful? Yes
Wes Santos, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review
15 April 2012

We are glad to here you enjoyed your recent visit with us! We pride ourselves in providing excellent customer service and we are glad to hear that you enjoyed our amenities throughout the property. I will share your comments with our staff. Thank you so much and we hope to see you soon! More

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Additional Information about Fairfield Inn & Suites Charlotte Matthews

8540 East Independence Boulevard, Charlotte, NC 28227
Price range (per night):* 129 AUD - 154 AUD

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Fairfield Inn & Suites Charlotte Matthews
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