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SpringHill Suites Charlotte Ballantyne

3.0 of 5
12325 Johnston Rd, Charlotte, NC 28277
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SpringHill Suites Charlotte Ballantyne
Ranked #29 of 166 hotels in Charlotte
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61 reviews from our community

    Trip type
Traveller rating
    27
    24
    8
    2
    0
Date Rating
London
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 19 May 2013 NEW

Breakfast was bad. paper plates, plastic spoons and paper cups. Disappointed with the service too. I stayed here because client office is close to this hotel. Room was good, bed was ok. car park was good. restaurant did not have good choice of food. budget hotel would have been better than this hotel as I did not bother to have... More

Was this review helpful? Yes
TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne, responded to this review
22 May 2013

Dear Bash123, Thank you for taking the time to review our hotel on Trip Advisor. Your feedback will be used during our weekly managers meetings. I would like the oppourtunity to apologize for your experience. Our breakfast is currently under a revamp stage and will be fully rolled out by mid June. Our hotel dosen't have a full resteraunt. We... More

Greenville, South Carolina
Senior Contributor
28 reviews 28 reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 13 May 2013

Our stay for a Family and Friend Birthday Celebration Weekend worked out perfectly. The rooms were large enough to accommodate everyone. We were also all placed on the same floor not too far away which made it even more convenient. Children enjoyed pool, which also has a nice small outside patio. Staff were very courteous and helpful! Children also enjoyed... More

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See 6 more reviews by Candy T for Charlotte
TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne, responded to this review
22 May 2013

Dear Candy T, Thank you for taking the time to complete a Trip Advisor Review of our hotel. We really try to insure that every guest has an enjoyable problem free stay. We also pride ourselves on clean spacious rooms as well as our complimenatary breakfast. Thank you for your kind words about our staff as well. The key to... More

myrtle beach
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 11 May 2013

I usually stay in Residence Inns but stayed here because it was close to an appointment I had while in the area. The rooms are very clean and nicely appointed. The front desk staff was friendly and helpful. The manager helped take care of some concerns we had during our stay. Great location, Nice indoor pool ( small but nice).... More

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TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne, responded to this review
20 May 2013

Dear scnursemyrtlebeach, Thank you for taking the time out of your schedule to render your feedback of your stay with us. I welcome all feedback. I will use your feedback when approaching our corporate staff on our Recycle program. I am very happy to hear that you enjoyed your stay and if we can be of any service to you... More

Columbus, Ohio
Top Contributor
60 reviews 60 reviews
53 hotel reviews
Reviews in 49 cities Reviews in 49 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 5 May 2013

I am a Hilton honors diamond member. I chose this hotel on the advice of a friend and was not disappointed. Very clean nicely appointed rooms. Separate toilet from the shower area, big comfortable sectional couch in sitting area. Service was outstanding and very close to all of the activities of South Charlotte.

Was this review helpful? Yes
TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne, responded to this review
7 May 2013

Dear Goliathn, Thank you for taking the time to review our hotel on Trip Advisor. We appreciate your feedback. We are glad that you enjoyed your stay with us and hope to see you again in the future. Thanks again. More

New jersey
1 review
5 of 5 stars Reviewed 1 May 2013

Stayed here one night prior to catching my flight. Hotel was clean and modern. Room was spacious with comfortable beds. Liked that the toilet was separate with its own sink. Desk area provided plenty of space and outlets everywhere to charge electronics. Hotel staff were friendly and accommodating. Business area was modern and computers were fast. During my stay I... More

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TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne, responded to this review
7 May 2013

Dear YBNJ Thank you for taking the time to render your feedback on TripAdvisor. We really appreciate your feedback and respect that you have the choice when choosing your hotel accomodations. We pride ourselves on having a clean facility and most of all staff members who truly care about each guest's experience. Thank you for choosing the SpringHill Suites by... More

Pittsburgh, Pennsylvania
Top Contributor
98 reviews 98 reviews
43 hotel reviews
Reviews in 39 cities Reviews in 39 cities
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed 22 April 2013

Checked in late with a friend arriving early. The manager allowed my family member to get into our room early even though not on the reservation officially. Wonderful service by manager since I was delayed at airport. The manager remembered it was my birthday and greeted me the following day as well. Very friendly and attentive staff, easy to access... More

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TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne, responded to this review
25 April 2013

Dear veffekt, I am very pleased to hear that you had an enjoyable stay with us. Thanks for your feedback. Here at the SpringHill Suites we understand that you have a choice when choosing your hotel and lodging accomodations. Thats why we take pride in making sure that each guest has a friendly staff enviornment, Clean rooms, and a problem... More

Raleigh, North Carolina
Contributor
16 reviews 16 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 14 April 2013

I had a pleasant stay at this hotel. The room was clean, spacious and comfortable. The bathroom layout is interesting with the toilet separate from the shower. A nice touch. There was plenty of desk space and a comfortable desk chair for working. I spent many hours during my stay working at the desk and everything was comfortable. The microwave... More

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TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne, responded to this review
15 April 2013

Dear Mr. Ed M, I would like to take this moment to thank you for your review on Trip Advisor. Our main goal is to insure that each guest has an enjoyable stay and as a business traveler, to make sure that you have everything you need to keep your normal routine. Thank you for such kind words and also... More

spartanburg, south carolina
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 13 April 2013

When we arrived at the hotel Juan who checked us in greeted us with a small and check in took a few minutes. He told me that Lincare had delivery my equipment. The room we receivec 234 was dirty. They had just made up the bed, did not clean the bathroom and dirty towels was left all over the bathroom... More

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TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne, responded to this review
15 April 2013

Dear Hurt65 Thank you for taking the time out of your busy schedule to review my hotel on Trip Advisor. Your feedback is greatly appreciated and will be used during department trainings. We understand that you have a choice when it comes down to your hotel accomodations and feel honored that you chose the SpringHill Suites by Marriott Ballantyne Area.... More

Kensington, California, United States
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 31 March 2013 via mobile

This is our second time here in two years and the place has noticeably deteriorated. Breakfast has been a big question mark--no hot water for tea one morning and no orange juice another. What if we were quality inspectors instead of guests? Reading light near bed was out and bulb still hasn't been replaced 24 hours after reporting. I had... More

Was this review helpful? Yes
TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne, responded to this review
10 April 2013

Dear Ms. Liz G I am writing regarding your recent stay at the SpringHill Suites Ballantyne. I would like to apologize for the inconvenience during your stay with us. We strive to always give our guest exceptional customer service and in your case we failed to do so. Your feedback is greatly appreciated and will definitely be used when addressing... More

Surfside Beach, South Carolina
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 15 March 2013

We stayed here for three nights recently and the rooms were modern and clean but thought the price was steep. The weekend rates are not bad...paid 94.00 for Saturday and Sunday nights but then price jumped to 156.00 for Monday night. The rooms were a little on the small side but adequate. The split bathroom worked really well for us... More

Was this review helpful? Yes
TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne, responded to this review
10 April 2013

Dear Surfrider SC, Thank you for taking the time out of your busy schedule to render your feedback. We really try to make sure that each guest has an experience that would make them want to come back and in this case we fell short. I am sorry that you felt that our property was a little on the pricey... More

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Additional Information about SpringHill Suites Charlotte Ballantyne

Also Known As:
Springhill Suites Charlotte Ballantyne Hotel
Springhill Suites Charlotte Ballantyne Hotel Charlotte
Address: 12325 Johnston Rd, Charlotte, NC 28277
Phone Number:
Region: United States > North Carolina > Charlotte
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Swimming Pool Wheelchair access
Hotel Style:
#21 Family Hotels in Charlotte
#45 Business Hotels in Charlotte
Price range (per night): 127 AUD - 216 AUD
Hotel Class:3 star (3*)
Reservation Options:
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SpringHill Suites Charlotte Ballantyne
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