I was helping a friend check out. He had requested a late check out for him due to a family emergency I was undergoing at the time. The woman at the front desk came around at 11:05 on the door. I told her we would be checking out soon. She told me "excuse me...check out time is 11 and it... More

Upon arrival there were five police cars in the parking lot for almost two hours. This was one bad sign. The hotel room was okay but, it was a no frills hotel with no services available. Normally a hotel have discount coupons for area restaurants. Not here. No amenities at all. The person above my room on the third floor... More

- got a good rate for the room - good size room with TV, wifi 24 hrs, useful kitchenette, modern bathroom - in house laundry is very convenient - 5 min walk to shopping plaza that has Walmart Supercenter, Pizza outlet, KFC etc - 8 min walk to Bank of America, Indian restaurants, AT&T store - may other food, dine... More

My husband travels to Charlotte each week for work and this was our first time trying out the Extended Stay America. We booked a non-smoking room, and ended up with a room that was marked for non-smoking BUT had been smoked in. The front desk did come to the room and sprayed air freshener, but the smoke smell was still... More