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Holiday Inn Boone - University Area, an IHG Hotel

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Traveller (9)
Room & Suite (76)
Dining (10)

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About

#16 of 16 hotels in Boone
Location
Cleanliness
Service
Value
GreenLeaders GreenPartner
Welcome to Boone's Premier Hotel Experience and unique Full Service hotel. Travel with confidence and enjoy mountain hospitality at its finest as our guest at the Holiday Inn Boone University Area, close by Appalachian State University, and minutes from the Appalachian State Mountaineers football stadium. Nestled in the scenic Blue Ridge Mountains of Western North Carolina, we are centrally located in the heart of Boone. Enjoy the beautiful mountain experience, all the sights, sounds and tastes of nature as you enjoy our in house Toast to Toast restaurant's courteous service, or experience exciting outdoor adventures just minutes away from our hotel. Towering above northwest North Carolina, Grandfather Mountain is the region's premier and most ecologically diverse nature preserve; where knowledgeable guides and modern conveniences make a personal mountain adventure accessible to all. A must visit for anyone who comes to the area.
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Property amenities
Free public parking nearby
Free High Speed Internet (WiFi)
Pool
Restaurant
Business Centre with Internet Access
Meeting rooms
Non-smoking hotel
24-hour front desk
Wifi
Hot bath
Indoor pool
Fence around pool
Laundry service
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Room features
Air conditioning
Housekeeping
Telephone
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Mid-range
Family
Languages Spoken
English

Location

1075 Highway 105, Boone, NC 28607-4604
Holiday Inn Boone - University Area, an IHG Hotel
27Reviews1Q+A6Room tips

Reviews
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Mel P wrote a review Jan 2024
1 contribution
DO NOT stay at this hotel. I have stayed at many 2 and 3 star hotels as part of a travel sports team so I know what to expect at these hotels. Our room was on the 3rd floor and the entire floor smelled like sewer. No one cleaned the room for the 4 nights we were there (and this isn’t one of those hotels that only clean if requested). We asked the cleaning lady and she said there were too many rooms needing cleaning and she couldn’t get to it. The first morning breakfast wasn’t available because the cook couldn’t get to work. We were given vouchers to Bojangles. The drive thru line was crazy so we tried to eat inside but it was locked. At this point we were cutting it close to our Hawksnest reservation so we skipped breakfast altogether. Breakfast was available the other days but they always had a sign posted that the seating area was closed even though we all walked right passed it and sat there. There were never any knives available. I know that seems petty but little things like this are totally preventable, and there were so many other nonsense things like this that I could go on and on. But whatever, we just buttered the toast with a spoon and ate the waffles with our hands like pizza. There is nowhere to throw breakfast trash away. You hand your trash back to the same lady handing out breakfast. It was bizarre. We asked about washer/dryer when checking in and were told the dryer didn’t work. We were not given an estimated date of when it would be fixed. It remained broken our entire stay. I asked for change to atleast use the washer but they don’t keep cash on hand even though it is a COIN OPERATED washer/dryer. The trash cans were overflowing and went unchanged for days. The employees appeared to be working hard so it seems the hotel is completely mismanaged and short staffed. We stayed during Christmas/New year’s week so maybe they couldn’t handle the rush. I highly recommend staying somewhere else.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Owner at Holiday Inn Boone - University Area, an IHG Hotel
Responded 17 Jan 2024
Hi Mel P, Thank you for staying at the Holiday Inn Boone - University Area and sharing your experience. We appreciate you for doing business with IHG® Hotels & Resorts. We strive to give excellent and impressive service to all our guests, and I am sorry for what happened during your stay with us. I have shared your comments with the hotel management, and I'm confident that the necessary steps will be taken, so we can better serve you in the future. I’ve also sent you a private message to obtain additional details about your stay. We value your feedback and welcome the opportunity to serve you better. I look forward to your response. Sincerely, Crisel V. Case Manager IHG® Hotels & Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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TJP926 wrote a review Oct 2022
Hendersonville, North Carolina8 contributions4 helpful votes
Hotel's Favourite
Wonderful visit. Clean rooms and bathrooms. Friendly helpful staff and best hotel breakfast we’ve ever had. Not the traditional buffet but made to order. Came out hit quick and delicious. Just what we needed to start a busy day touring App State.
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Date of stay: October 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Lauren O wrote a review Dec 2023
Washington DC, District of Columbia11 contributions1 helpful vote
I’m not sure what hotel these other folks were staying at, but my experience here was great! We stayed over Christmas and found the staff, albeit a skeleton crew, attentive and kind. One employee (whose name escapes me at the moment! She had blonde, short hair and was the front desk manager) was especially sweet and, even though she was running all over the place, provided excellent service. The rooms were clean and the beds comfy. We wrongly assumed we had a microwave, but everything else was as expected. Highly recommend!
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Date of stay: December 2023Trip type: Travelled with family
Room Tip: There are two Holiday Inns within 5 miles of each other. Make sure you double check your...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Jennifer A wrote a review Dec 2023
1 contribution2 helpful votes
I made reservations at the Holiday Inn- University in Boone but had to cancel. Though I cancelled weeks before the reservation and in accordance with their cancellation policy, they charged me as a no show. Even after being presented with the cancellation confirmation email, they refused to issue a refund. Don't make a reservation here if there is any chance you might need to cancel.
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Date of stay: September 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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The Traveling Prince wrote a review Oct 2023
44 contributions11 helpful votes
The front desk staff was horribly rude and did nothing to fix my issue. I’d rather sleep I’m my car than stay y here. Obviously customer satisfaction is not a priority at this location. I’d recommend going elsewhere
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Merly M wrote a review Oct 2023
1 contribution2 helpful votes
I can see that another reviewer had a similar issue. In my case, cancelled my reservation three days prior but was charged. After two months of trying to get an answer, finally find out another person was allowed to fraudulently sign into my cancelled reservations ( because I 100% wasn’t there) while charging my original reservation. When I first saw the pending charge, I called about the cancelled reservation. At this time it was confirmed I didn’t stay at the hotel and was told that it was a temporary charge from the original reservation and would most likely come off my card. Then the charge went through and I called back on Aug 19th asking about the charge. The person on the customer service line confirmed again that I didn’t stay at the hotel but didn’t have authorization to reverse a charge so the information had to be given to the manager and the manager would call me back. Called two more times but this time was told the system had me as checked into this previous reservation and I would have to talk to the manager but he was on vacation and their assistant manager was not in. They would give the message and I should get a call back. Never received a call back, so I emailed the hotel. Never received a response from the email. No response in a month. I got tired of waiting on a response and disputed with my card company and was told the hotel provided paperwork that had me signed in and out of the room. Unsure how since I never went to this confirmed emailed cancelled reservation. Called the hotel again and asked them to send me the paperwork that was “signed” since I know for a fact that I never stepped foot in the hotel and now two months later there’s paperwork? If this is the case, I want this paperwork provided to me to file charges for fraud for someone signing in as me to a cancelled reservation that I never used. I was told that they have it on file and should only take an hour to receive… Nothing was sent to me. Since I have been in the military, I have mostly stayed at Holiday Inns and never over 24 years had an issue until dealing with Holiday Inn Boone University. The lack of response to phone calls and email is a direct representation on how this hotel management disregards customers. In addition, the lack of follow through on request to assist in trying to find who is fraudulently forging my name on a cancelled reservation proves to me that management has no concern for customer’s welfare either. If you need a room, I highly recommend finding another reputable hotel without reviews of being charged for other people signing into a cancelled reservation.
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Date of stay: August 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from IHG Service, Owner at Holiday Inn Boone - University Area, an IHG Hotel
Responded 10 Nov 2023
Hi Merly M, Thank you for considering staying at our Holiday Inn Boone - University Area. We appreciate you doing business with us! We're committed to providing you with the best overall experience. I'm sorry about the issues you encountered. I brought this up to our local management's attention. I'm confident that the necessary actions will be taken to ensure better service. I also sent you a private message discussing this further. We look forward to seeing you again on your future trips, and we'll do our best to make your next stay better than the last! Safe travels, Jomar M. Case Manager IHG Hotels & Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Penny J wrote a review Oct 2023
Sousse, Tunisia2 contributions4 helpful votes
Excellent! Clean, beautiful, great location. Friendly and helpful staff. Go see Max, at the bar! He's awesome. Even after 10 PM, he took time to light up the outdoor fire pit so we could relax 30 minutes after a long day. Highly recommend.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Fran M wrote a review Sept 2023
Richmond, Virginia197 contributions48 helpful votes
Pool was closed. Get to room, AC broke, move to another room. Smoke detector needs a battery, constant chirping. move again. third room is ok but hair dryer didn't work. Second thoughts about ever staying here again.
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Date of stay: August 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from IHG Service, Owner at Holiday Inn Boone - University Area, an IHG Hotel
Responded 23 Sept 2023
Dear Fran M, Thank you for staying at our Holiday Inn Boone - University Area while visiting Boone and for taking the time to provide feedback about your experience. It's a pleasure having you as our guest. I would like to apologize for the not working air conditioning and our pool being closed. This is not what we want any of our guests to encounter. I shared this information with our team to properly be investigated. It is significant for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high-quality standard of service at all times. I hope to have the opportunity to welcome you again in the future. Best regards, Ben W. Case Manager IHG Hotels and Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Nauticow wrote a review Aug 2023
Wilmington, North Carolina66 contributions22 helpful votes
Hotel was poorly staffed with multiple things broken including: phones, hot tub; door to back patio. Check-in was a nightmare and had to wait until 6:30 for our room to be available. I think most of the issues were staffing related. The staff that were there were very nice - just overwhelmed. The hotel is conveniently located and the rooms were clean. It just didn't live up to the Holiday Inn standard - certainly didn't exceed my expectations in any regard. There are better choices in Boone for the same price.
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Owner at Holiday Inn Boone - University Area, an IHG Hotel
Responded 7 Sept 2023
Hi Nauticow, I am glad to have been a host to one of our valued guests. Thank you for choosing our Holiday Inn Boone - University Area and for sharing your thoughts about your visit. I trust that all is well. We are known to be in the convenient locations where our guests need to be. While I am glad you found our hotel in a great spot, I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team to serve as a reference for improvement. I hope you give us another chance to turn things around the next time you stay with us. All the best, Glaiza G. Case Manager IHG Hotels & Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ricardo A wrote a review Aug 2023
1 contribution
Very nice hotel and staff to be honest. Fast check in and smiling staff. Good smelling hotel. Bartender was awesome. Cant wait to be back next year. Hotel is very near to app state. Brewery’s near by. Grandfather mountain was a drive but love the scenery. Can’t complain overall.
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Date of stay: July 2023Trip type: Travelled with family
Room Tip: No microwave in room
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
AU$148 - AU$258 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Baymont by Wyndham Boone Near App State
LOCATION
United StatesNorth CarolinaNorth Carolina MountainsBoone
NUMBER OF ROOMS
90
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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HOLIDAY INN BOONE - UNIVERSITY AREA, AN IHG HOTEL (AU$149): 2024 Prices & Reviews (NC) - Photos of Hotel - Tripadvisor

Frequently Asked Questions about Holiday Inn Boone - University Area, an IHG Hotel
Which popular attractions are close to Holiday Inn Boone - University Area, an IHG Hotel?
Nearby attractions include Boone Mall (0.3 km) and T.J.Maxx (0.4 km).
What are some of the property amenities at Holiday Inn Boone - University Area, an IHG Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Holiday Inn Boone - University Area, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Boone - University Area, an IHG Hotel?
Guests can enjoy an on-site restaurant during their stay.
Is parking available at Holiday Inn Boone - University Area, an IHG Hotel?
Yes, free public parking nearby is available to guests.
What are some restaurants close to Holiday Inn Boone - University Area, an IHG Hotel?
Conveniently located restaurants include Troy's 105 Diner, Casa Rustica, and Eleven80 Eatery.
Are there opportunities to exercise at Holiday Inn Boone - University Area, an IHG Hotel?
Yes, guests have access to an indoor pool during their stay.
Does Holiday Inn Boone - University Area, an IHG Hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to Holiday Inn Boone - University Area, an IHG Hotel?
Many travellers enjoy visiting Moses H. Cone Memorial Park (5.9 km), Flat Top Manor (6.3 km), and The Jones House Cultural and Community Center (2.0 km).
Is Holiday Inn Boone - University Area, an IHG Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.