hotel having a refurb,our room was clean but not finished aircon not working ceiling tiles not in place,but ok,the manager was helpful,the outside is not good but has good carpark,if you book online with hotels.com check the rates when you get there as we were charged a lot more than is on the tariff and the receptionist would not give... More

Staff rude and unhelpful. Restaurant and pool out of commission. Ejected from hotel at 10.30 at night because plumbing had broken down and there was no water. No compensation or even apology offered. DO NOT STAY HERE AT ANY COST !!!!! More

We arrived to a great reception from the manager who couldn't do enough for us during our stay. Enjoyed the pool which with the price was good value. However the hotel is in need of an upgrade - there is mould in the bathrooms, a smokey smell in the rooms and generally the decor in the rooms is tired. The... More

After reading the reviews on trip advisor, I was not very optimistic about staying in this hotel, but I need not have been. The welcome was warm and courteous, and although I found it a bit strange to be given the TV controller at reception, nothing was too much trouble. The room was compact, but spotless with everything in working... More

Let me just preface this by saying that St. Emilion is beautiful--great town, beautiful countryside, good wine. So, for the good of your vacation here, do NOT make the mistake of selecting this hotel. We had booked through Expedia. When we arrived we were told that there was no room available for us. When we expressed our complete bewilderment, we... More