We travelled to Mauritius for our honeymoon but unfortunately we chose the wrong hotel. First, you arrive at the hotel at 10 am, still u got to wait till 2pm to get your room. Meanwhile, à drink is served at ur arrival, and that's it. The bar manager busy having his coffee than caring if guest is being taken care....
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We went on our honeymoon last year in the month of May. Hotel & Room were amazing. We had the room with the jacuzzi on the terrace. It was quiet relaxing. However, we felt that our Travel Agent (TUI) would have given us better personalized service. Eating options for Vegetarians are a bit limited but I liked the food &...
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Dear Puneet O,
Thank you so much for sharing your experience regarding our Resort on Trip Advisor.
I have read your comments carefully and shared the same with all our Management team.
Our Executive Chef is always willing to prepare something to your liking should you need. Please feel free to let us know next time you come for your...
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hi everyone ,last april i went to mauritius for vacation,i took a package from Thomascook,they chosen me this hotel ,i stayed in a president suite with all meals included ,quite costly but worthfull.the hotel has a separate beach ,with a beach side restaurant,they three more restaurants especially they have all variety of foods inside the hotel itself.my room was in...
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Dear Henitkannan,
Thank you very much for sharing your comments on your experience with us on Trip Advisor.
We are delighted to learn that you enjoyed your time and hotel facilities.
I have shared your comments with all our team as your feedback is a great demonstration of what we are trying to achieve on a daily basis, i.e. create...
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Hi!!
My concerns:
1.My first International travel
2.Honeymoon (to remember)
3.A vegetarian from India
Therefore, Intercon was my obvious choice.Built in a fine location away from city's hustle and bustle, the standard room we stayed in was pool facing,so had a b'ful view of pool+nature.
What I liked most about hotel:
1.Good complimentary breakfast with varied food
2.Big rooms,so did...
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Dear Sonna895,
Thank you very much for sharing your experience with our resort on Trip Advisor.
I am delighted that you enjoyed this very special moments with us.
I have also well noted your comments on the private transfer and on a more efficient problem solving service.
We share our guests' comments on a daily basis with our teams to...
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Just finished my week long family vacation in Mauritius. Stayed at the Intercontinental Hotel and was glad about our choice. Nice, huge, well maintained property coupled with extremely warm and hospitable staff made my family's stay a very pleasant and memorable one. Ms. Dalida, the Guest Relations Manager was extremely helpful (she arranged for an early morning 6.00 am packed...
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Dear Nichinam,
First of all I would like to thank you for your fantastic comments on your recent stay in Mauritius.
We are very proud of our staff and I have made sure I shared your great feedback with them especially the one mentioned by their names.
This is what we strive for: deliver Unique, Authentic and Enriching experiences for...
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First lemme address the issues i read here on reviews before booking this property .That happens primarily bacause of a lack of communication with your travel agent & hotel.Some times hotel is not informed of special arrangements & sometimes hotel simply dont care if you have just booked from just “anyone” .Destination specialist agents have a clout over hotel as...
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Dear Sharan H,
Thank you very much for taking the time to share your experience and also for stressing the fact that sometimes communication can be the source of lots of disappointment.
I am delighted to read that you enjoyed your time with your wife.
I have passed on your comments to our Executive Chef in terms of food during...
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We stayed in this hotel for 6 days. The service levels were the worst i have ever seen in my life.
Security:::
We rented a vehicle from a private agency and parked it at the hotel (since hotel charges twice for worse vehicles) at 11:30 at night we get a rude call from the reception, who tell us to remove...
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Dear Deepanker A,
I thank you for sharing your feedback regarding your recent stay in our property.
I have read it very carefully and I sincerely apologize for the attitude issues you faced with some of our staff members.
All your comments have been shared with our Management team so that they can review with their respective teams and come...
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We (2 adults and 1 year old kid) stayed in Intercontinental for 10 day and overall found hotel very average comparing with our previour Intercontinental experience.
What we didn't like in the hotel:
-hotel airport transfer: car came with broken baby chair
-check in: we came in the afternoon and after 26 hours trip with 1 year old baby were...
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Dear Nata_Baltics,
Thank you for sharing your feedback on Trip Advisor.
We have already received your feedback through our InterContinental online questionnaire and I have shared with you our comments.
I take the liberty to copy below the letter we sent you with my GM last week.
Thank you for having chosen the InterContinental Mauritius Resort Balaclava Fort for your...
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We are 4th time visitors to Mauritius and have first hand experience of 5 hotels. I Booked this hotel to celebrate my wife's birthday on the 28th April.
On a very late arrival the same day we were sent to dine at 9.45pm on the beach.A cake was offered to be brought to the room, very nice!
Thereafter escorted to...
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Dear Giovanni s,
Thank you for sharing your comments on Trip Adivsor.
I have read them carefully and shared them with our Management team so that they can all share with our team members and prepare an Action plan to prevent those issues from happening in the future. There is a mix of technical and attitude issues.
We sincerely regret...
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We stayed in this property for 7 nights. Though we had requested for early check in , we had to wait for 1 and half hr for the room. We were booked in ocean view room but were given garden view room, even after asking reception for this, they didn't do anything about it. This hotel is not meant for...
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Dear Vinita S,
Thank you for taking the time to share your experience with our resort. I have shared all your comments with our Management team so that we can improve our level of service and quality.
We sincerely regret to learn about your unsatisfying experience. We would like to present our apologies should you have felt that our staff...
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