We stayed here back in December, when we were visiting for the "It's a Wonderful Life" festival in nearby Seneca Falls. The hotel itself was average but it was clean. The desk staff could be at times aloof and unhelpful but no major problems. I did not have a chance to dine in the restaurant (nor did I want to...
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Thank you for your review of your stay with us. I am glad that you found your stay comfortable and satisfactory although I do wish we had "wowed" you more!! We actually now have an amazing new chef who is creating an entirely new menu for our restaurant and we are very excited to see the new reviews and customer...
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My recent stay at the Holiday Inn Waterloo, NY exceeded my expectations from previous visits. The rooms were comfortable, spacious and well furnished. I understand a new chef is at the helm of the kitchen and is planning on revising the menu which I look forward to. The staff is friendly and helpful. I certainly will be coming back during...
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Stayed here last August with my husband for a wedding that was happening at the Hotel. The prices were ridiculous. I was not given any discount being with the wedding guests. The carpets were filthy. So filthy they were slimy and left your socks black. Had to wear shoes the whole time. The outside looked like it had not been...
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Please accept our apologies for the issues you encountered during your August stay at our property. We take all of our guest comments very seriously and strive to ensure that any issues are dealt with quickly and efficiently. It does appear that your stay with us was certainly not up to the quality that we want for our guests. You...
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My daughter and I stayed there for Black Friday shopping. We found the website deceiving in that it shows the Premium oulet to be closer. The price was expensive for a US hotel and the hotel is run down, it reminded me of a nursing home. The radiators were rusty, the bar fridge made a noise the whole time we...
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This is an older hotel but well kept and clean, we were given a smoking room by mistake but the mistake was quickly dealt with by delivering the new room to us and we were upgraded to a King suite. we would recommend this Inn for overnight or an extended stay
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we stayed here for 2 nights in September when evacuating during hurricane Irene. The room was clean and adequate. The main reason I give it only 3 stars was that the "queen" size bed was in fact a full size bed. Not the worst thing in the world, but they should advertize the beds as full size, not queen. The...
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I am so pleased that you enjoyed your stay with us! Especially during such a traumatic time with all of the flooding. We do in fact have several of our handicap rooms that have a full size bed so I assume that that is where you were. I do apologize that it wasnt communicated to you however. I am very...
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Is good enough for 1 or 2 nigths if you are making shoppings in Waterloo Premium Outlet. The breakfast wasn't included as is usual in Holiday Inn hotels. The staff was friendly, the room was clean, but the pillows were not the best and the position of the TV was to low (under the straigth view level from the bed).
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Thank you for writing a review of your stay here. We are glad that for the most part you enjoyed your stay and welcome your thoughts on the room. The flat screen tv's are new to us so I will pass on your comment about them sitting low to see if we can do anything to fix that. We hope...
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Four of us stayed at this hotel. We were there for black Friday at the outlets. On Thursday, upon our arrival, we found out that the Thanksgiving dinner was only being served until 3 pm. We just made it. Also, we were advised that the shuttle to and from the outlets no longer ran the entire day on Friday. It...
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Reviewed 30 November 2010
Thank you for your comments and I am glad that you chose to return to us for your black Friday shopping! I appreciate your comment regarding the Thanskgiving dinner times and I will pass that on to the rest of management. It is a good thought to keep it open later due to people that will be checking in a...
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I came out to the Finger Lakes for work and my coworkers and I checked in on a Monday afternoon prepared to stay until Wednesday.
My room was fine and I had no problems with anything, however one of my coworkers had trouble with his room. There was a horrible rain storm the first night we were there and the...
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Greetings! Thank you for your review of your stay at our hotel. I do apologize that the original room had a problem with the ceiling leaking, I am very glad to hear that we were able to get your companion moved and into a room with no issues! Thank you for sharing that. It is unfortunate that your meal in...
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We spent two nights in a row at two different Holiday Inns while driving from Ontario to Nova Scotia through the U.S. Our experiences were at the opposite ends of the spectrum for the two hotels. Unfortunately, this hotel was at the low end. I just did not feel comfortable about this place in terms of cleanliness. The room we...
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Thank you for your review and your recent stay with us. I am sorry that you did not enjoy your stay. Our housekeeping staff takes great pride in their work and I will certainly let them know that you did not think that the cleanliness of your room was up to standards. I have also passed on your comments to...
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96 Reviews
71 Reviews
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