Location is right off the NY Thruway. Easy on and off. Easy access to Utica center - five to ten minutes to drive to city center - straight line from hotel. Room was basic, clean and functional. I was at first in a room in the Annex and had trouble with wifi but moved to the main building where the...
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This location was very nice. I stayed in a room in the annex building. The decor and furnishings look relatively new. The bed was very comfy. The bathroom was clean and all worked well. The only criticism I had (and I let the front desk know) was the central a/c unit seemed to be leaking. It wasn't much, I think...
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I would like to first thank you for your review about your recent stay at our property. We are very glad that you enjoyed your stay here and hope to see you again if you ever come to Utica. We have fixed the condensation leak with the a/c unit and all is in working order. Again, thank you for your...
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When we got there on Sun 9-18-2011, we had to walk to one of the nearby restaurants, because the hotel doesn't have one. It was dark, and the driveway is how you get to the restaurants. However, I noticed a 6"-8" wide, deep hole in the driveway. Feeling lucky that I hadn't stepped in it, and broke a leg, upon...
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I would first like to thank you for writing your review on your recent stay at our property. We are aware of this particular hole and are have contacted the water authority to get a cover for it. We apologize if you feel like your concern was not taken care of, but it has been. We hope you will consider...
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We stopped on the way to Cape Cod, MA. Simple, but nice, clean and friendly hotel. As others indicated breakfast could be more diversified, but there are lot of places to eat outside for those who feel so.
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Thank you for your recent review of your stay at our property! On behalf of the entire team here at the Best Western I would like to say thank you for your kind words. We continue to work extra hard to create a satisfying experience for all of our guests! We hope to see you again if you are ever...
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We asked for a clean fresh room and although on the surface it was clean two of us left with asthmatic coughs in the morning- needs a deep upholstery clean or update. Breakfast was an average affair except for unedible sausage and omlette discs that needed microwaving before eating- don't bother. Staff were helpful with extra sheets. Informed hotel of...
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Thank you for your response on your recent stay at our property. We apologize for not meeting your expectations during this stay. We have been making many updates to our property during the past few years. We would love to hear your thoughts on what we could do to enhance out breakfast options to create a better experience. Again, I...
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We checked into the Best Western very late at night at the last minute and had a comfortable night of sleep. This was a good, clean no frills hotel at reasonable $119 a night plus a complimentary breakfast. There was a comfortable double bed with large bathroom and enough room for chairs and table in the main room. At this...
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We would like to thank you for the recent review of our property regarding your stay. We are so happy that we were able to accomdate you and that you had a comfortable stay! Depending on what day you stayed on, our breakfast times run Monday-Friday 6:00-9:30 and Saturday-Sunday 7:00-10:00. We hope that you will consider us if you are...
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It has been a while since I stayed at a Best Western so I was a little unsure what to expect. Our room was clean and comfortable and the AC made nice continuous white noise without turning on/off all night long, I wish all hotel units made continuous white noise. The ground level rooms were easy for rolling of bicycle...
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Thank you very much for posting a review about your recent stay at our property. We are very happy that we were able to make your stay very comfortable during your Erie Canal cycling trip! We try our best to accommodate every customer that comes in early to get them into an available room that is ready to go. Again,...
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I stayed in Best Western before but this hotel is very ancient. All the facilities are poor, even the towels (threats are loose and the colour is not tracable). The gentleman at the reception tried his utmost to give the best service but I feel that he is the only one who is responsible for many problems (technical, reservation, information...
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I would like to thank you for your review about our property. I would also like to apologize for any inconvenience you experienced during your stay. We have been making many upgrades in our property within the past few years. We hope you will consider staying with us again in the future.
John P. Barron
General Manager
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Hotel is old and worn, carpet is dated, ac/heater is noisey and the security doors are very suspect. Beds are not comfortable and the 'instant' 'free' breakfast has much to be desired. There is a much newer Hampton across the street that is competively priced. I presented a corporate discount car at check-in and the clerk accepted it! Upon check-out...
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Reviewed 28 June 2011
In regards to your review of our property, we have discussed with you multiple times on why we can not accept your corporate discount card at that particular time. We have even contacted the corporate discount card company to verify the rules of the card. Our front desk worker did the right thing by taking both payment methods when you...
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Hotel is older and heater/ac unit is noisey, carpet is worn and dated, and facility is just old. There is a much newer Hampton across the street for the same kind of money!.. WE were overcharged here and the manager was rude and hostile towards me in not honoring my discount card price(as ALL others had before him for over...
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Reviewed 28 June 2011
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