For one thing, there are two properties here - that was never actually made clear via their website or any communications. When I showed up to check into the only property listed, the house was locked, no one came to the door, and no one answered the phone. Luckily, I had family staying at the local Holiday Inn, so I...
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This guest was part of a bridal party and the arrangements for using our overflow property were arranged by an unrelated person for this guest. We clearly communicated the special arrangements, check-in times and property addresses for each property with the person booking. This guest arrived after the keys were already provided to the bridal party as we do not...
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