My wife and I made a reservation to stay at this hotel on our way to Syracuse. We should have stayed at a hotel in Albany. This hotel is need of a serious upgrade and training for the staff. I mean ,who is running this place ? The general areas are not bad but you get a feel that you...
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Visited a few weekends ago... the staff is very nice. The front lobby, pool, bar area, also very nice looking! We are local residents. and Holiday Inn Priority Club Members so it was a welcome sight. I honestly don't want to write a poor review from here on, but it is what it is. It seems to be two buildings...
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The staff is friendly, the room was clean and a good value. There do not appear to be many choices if you are in town for an event at Union College. On this same trip we stayed at a Four Points Sheraton in NIagara Falls NY that wasn't this nice.
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If you need to be in downtown Schenectady (very close to Union College and Proctor's Theater) and don't want to pay price of Hampton Inn, this is a good choice. The room is typical but does have a refrigerator and microwave. They put out coffee downstairs every morning. They have just upgraded the exercise room with new equipment. Depending on...
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Not bad and not great. My only real complaint was the value proposition. We paid 160 night for a first floor room on the hallway that connects the back entrance to the lobby. Accordingly it was quitee loud and we were wokin up one evening by some rambunctious travelers at 1 am. No one would dispute the fact that the...
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Hello skyplane,
Thanks for posting on your recent stay with us at the Holiday Inn Schenectady. We really appreciate guests taking the time to provide us with a little insight into their visit. I wanted to let you know that you're issues mentioned have been heard and we are on the job to make it right.
I apologize that you...
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Very responsive, warm and efficient staff at the reception.
It was -10C outside when we stayed which affected the temperature inside the hotel - the pool area, the hallways and the room. There was some draft coming from the window.
However, the impression from the hotel overall is nice and comfortable.
Comfortable beds. Nice bedding. We had two double beds...
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Hello CATFLY,
Thank you for providing us and other travelers some insight into your recent stay with us at the Holiday Inn Schenectady! We strive to have every guest leave as satisfied with their stay as you did. Our entire team works diligently to provide a great stay from rooms to service, which makes your review such a pleasure to...
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Second time we stayed at this hotel. Hotel staff was treated us very well but housekeeping needed some fine tuning. Some rugs appeared to need cleaning and one of the elevators had an odd odor. When reported, odor was promptly corrected. One of the nights we were there, hotel hosted a large party - parking extremely limited. Overall, will stay...
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Reviewed 8 June 2011
Hello Fairbornlegion,
Thank you so much for choosing the Holiday Inn Schenectady again and for posting some great feedback! Your review was a pleasure to read and we are so glad you plan to stay with us again while in Schenectady. Our team works daily to offer all the essentials to a great stay and I'm glad it was evident...
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We had a two night stay at the end of October. We reported our broken room phone on arrival......and it was never repaired. By 6:00 pm the next day our room had not been cleaned.
The front desk staff was very pleasant and they did provide us with a restaurant coupon as an apology. But what we needed was a...
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Hello Jaye R,
I wanted to send a quick message to thank you for the feedback from your last visit. As for your review, I apologize for the issues you mentioned. We take all negative claims seriously and I will personally look into the matter.
I have made sure to share your review with our entire staff so we can...
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I traveled to Schenectady on business and chose to stay at this property. From the time I walked in, until the time I left, each and every employee was Exceptional. Everyone one was friendly and willing to help anytime I needed something.
If I had to state something negative, I would say that the fitness center was lacking and could...
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Hello ggobin,
I just wanted to send a quick thank you for your recent stay and review of the Holiday Inn Schenectady! We are so pleased you chose to stay with us and really appreciate you taking the time to provide us with such great feedback.
I was so pleased to read you found all our staff to be so...
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This place was excellent and very accommodating in planning and holding an Golden anniversary dinner. It's a beautiful hotel. you forget you are in the middle of downtown Schenectady. They were able to be very flexible in cost, food choices, planning & number of guests. My parents were very pleased and felt it a very special night. The Sales Coordinator...
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Hi Richard G,
I wanted to send you a quick thanks for having your Anniversary Dinner with us at the Holiday Inn Schenectady! We really appreciate you allowing us to help share such a special occasion and make it as stress free as possible.
We were so happy the evening went without any issues and that everyone enjoyed the dinner...
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