I can not believe the health department has not shut this place down. The whole place reeked of mold and mildew. In one section of the "hotel" there was severely water damaged carpet and visible black mold by the ceiling. The first room they put us in had peeling paint, burned/dirty carpet, and an awful odor. We immediately tried calling... More

I've stayed here several times in the past 10 years. It has progressively gone down hill. The only saving grace is that my room did not have bed bugs. However, another room had its mattress tipped on its side against the window - obviously was not in use, and who knows why? The Best Western in Monticello is a moderately... More

I arrived, it was hard to say it was the same place as shown on the web site. Run down, everything is over grown. Staff is even unkept! Rooms a very low grade! It was a hot day and the only that was nice was the AC did work. Over all the place is disgusting!

Place was dirty... hair and clothes found in the bathroom. breakfast was very sparse staff bordering on rude

I don't even know where to begin...Every bad review you have read here is true. This was quite possibly the worst "hotel" I have ever stayed at. These pictures have to be old because the building, rooms, and grounds look nothing like what is pictured here. The place is so run down it is not even funny. The facade of... More

What can I say that hasn't been said already in the other reviews of the Lodge at Rock HIll?? I guess if you're going skiiing in the winter and don't care where you're spending your sleeping time, this is the place for you. Out of five light bulbs in the fixture above the bathroom sink, only one was working. The... More

Recently stayed here with our teenage son and small dog due to last minute trip. I was quoted a price on the phone (they do NOT email confirmations to you) for a pet-friendly room but upon check-in, the rude front desk clerk tried to force us to pay an additional $50 per day. She finally gave in when I asked... More

I had the privilege of staying at the lodge for a week. The customer service was great, the staff always had answers for my questions, always willing to help if I was in need of assistance. The rooms are average but very clean. That would probably b the only thing I can say could improve. The location is right off... More

The staff is rude and unprofessional; the manager is never available. We booked 19 rooms for a wedding and every guest had a complaint: the place is run down and dirty and in one room there was no water in the sink. Another guest found a dead raccoon in his room! We were overcharged and I have made several calls... More