BEST WESTERN Rochester Marketplace Inn (NY): See 104 Hotel Reviews and 49 Photos

Also Known As:: Best Western Marketplace Hotel Rochester; Best Western Marketplace Hotel; Best Western Rochester; Rochester Best Western

Address: 940 Jefferson Road, Rochester, NY 14623

Phone Number:

Region: United States > New York > Finger Lakes > Rochester

Amenities:

Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Shuttle Bus service Wheelchair access

Hotel Style:

#15 Business Hotels in Rochester

Price range (per night): $106 - $200

Hotel Class:2.5 star (2.5*)

Official Description (provided by the hotel):: The Best Western Rochester Marketplace is perfectly located in the "heart" of Rochester's shopping and restaurant district.We are minutes from all major highways and the Rochester International Airport. We offer plush accommodations featuring micro fridges, 40-inch flat panel televisions with DVD players, wired and wireless internet access, and a fabulous free hot full breakfast buffet for all our guests. We are minutes from the city center, convention district, and all major universities and corporations. Our staff will gladly shuttle you to any venue with in five miles of our property. Our staff looks forward to being your home away from home when visiting the Rochester New York area. ... more less

Reservation Options:: TripAdvisor is proud to partner with Expedia, Olotels, Best Western, Hotels.com, Cheap Tickets, EasyToBook, getaroom.com, Priceline, Agoda, Venere and Tingo so you can book your BEST WESTERN Rochester Marketplace Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

George H

Boston, Massachusetts

Senior Reviewer

7 reviews

3 hotel reviews

Reviews in 5 cities

“Old, worn out, not up to standard”

Reviewed 19 May 2013 NEW

I have been to the Henrietta area 15-16 times over the past 4 years to visit my daughter at RIT, staying at 6 different hotels. The Best Western Is the worst one by far. It looks like it was renovated 25 to 30 years ago. The halls are dark and dingy with very poor lighting. The carpet is orange brown... More

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Dear George, Thank you so much for your impute on our property. I am very sorry to hear that you did not enjoy your time with us. I would like to introduce myself to you as the new General Manager of the property. I have taken your feedback very seriously and have addressed the comments and concerns with the appropriate... More

Linda M

Cranfills Gap, TX

1 review

“Could Not Have Had Better Care”

Reviewed 12 May 2013

From the moment I walked up to the front desk the service was exemplary. I have owned flag hotels and Victoria's thoughtful kindness was a pleasure after a long drive. She realized that I could just make the time dead line for the complementary dinner and drink offer and gave me the voucher immediately before completing the check in. The... More

Thank you so much for your feed back on you stay with us! I will pass on this most lovely review on to Mac and Victoria. I hope the next time you are in Rochester visiting i have the opportunity to meet you myself and take care of your lodging needs. Thanks Again James Mahoney More

bikebike50

Binghamton, New York

“Business Trip – Easy drive to Rochester”

Reviewed 10 May 2013

I Booked the trip on Price Line so did not get to pick the hotel. Was very happy with the room, beds were great, TV's are up todate, Free WIFI, everything was very clean. There are many places (with-in walking distance) to eat at (Jefferson Road has sidewalks on them). Two words about the staff, "very friendly". The FREE breakfast... More

Steve G

Bristol, New Hampshire

2 reviews

1 helpful vote

“Great service”

Reviewed 2 May 2013

I was traveling with an older gentleman and had some specific requests. Jennifer & Priyen were both extremely helpful, courteous and very personable. This staff has rare traits not found in many lower priced hotels. Thanks for making our stay so pleasant

NH G

Reviewer

3 reviews

Reviews in 2 cities

“Nice staff-friendly and helpful”

Reviewed 1 May 2013

Jennifer was the desk clerk when we arrived. Although she was alone and quite busy, she was very helpful with our special needs. We were on a stressful trip, but her warm smile and bubbly personality really made our short stay pleasant. Room was clean and the free breakfast offered was very nice. The woman who worked in the breakfast... More

NMartin133

Lagrangeville, New York, Usa

“This hotel needs a renovation!”

Reviewed 22 April 2013

I've been staying at this hotel for 5 years. I'm there at least once a month because it is so close to my family. There are many other hotels in the area, but I belong to the Best Western rewards program. The BW about 10 miles away is beautiful and new and I have enjoyed staying there but it is... More

Review collected in partnership with Best Western

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ramblingsalesman

Barrie, Canada

Top Contributor

140 reviews

54 hotel reviews

Reviews in 35 cities

55 helpful votes

“It's average but that's not a bad thing.”

Reviewed 1 April 2013 via mobile

I stayed here last night and well its average middle of the road best Western. Clean and basic. Rooms had fridges and huge Tv's. other than that nothing really stood out on the positive or negative side. Basically fits well for the business traveler.

clamc40

Ottawa, Canada

176 reviews

57 hotel reviews

Reviews in 64 cities

224 helpful votes

“Free night, hard to review”

Reviewed 22 March 2013

This was a free (points) night - we needed a simple place to crash overnight in Rochester before a flight the next morning. For the price, then, it was obviously just fine. We wanted a quick trip to the Marketplace Mall before we had to get to the airport; therefore this location was good. Easy to find. Completely standard hotel... More

Thank you for the review and we appreciate your thoughts about our hotel. Please contact the hotel to discuss your stay so that we may help you with any specific requests and/or anything to make your stay more comfortable. Again we appreciate your comments and wish that you return to give us another try. Thank You, Keni Patel General Manager More

Kathleen C

Clifton Park, Ny

“OK stay”

Reviewed 14 March 2013

My stay in this hotel was okay. The room was big enough, but the bathroom was very small, and the tub had chips in the paint, and just looked old - there was mold/mildew in the grout at the base of the wall. The people were helpful when asked, but when I checked in they were complaining about some other... More

Was this review helpful? Yes 1

Thank you for your review as we appreciate your feedback for our hotel. We have since coached our staff members on the importance of guest safety and security including any information. We are also working diligently to repair any and all mold/mildew issues within the bathrooms. Again we appreciate your feedback and please contact the hotel for more discussion on... More

Rich B

Chaplin, Connecticut

“Excellent Service”

I showed up after a long drive and was greeted by Victoria. I had a reservation but she couldn't seem to find it. I was expecting a problem getting a room but was so pleasantly surprised when she said "let's just get you a room and I'll figure the reservation out later". She took my itinerary information and immediately got... More

We truly appreciate your feedback and great comments about our staff. We are working hard to provide excellent customer service to our guests and are happy that you will return. Please do ask for me upon your return as I would like to meet in person. Please again reach out to the hotel directly if we are able to help... More

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BEST WESTERN Rochester Marketplace Inn Hotel

BEST WESTERN Rochester Marketplace Inn

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