Loved, loved, loved this hotel. I am not sure about hotels that don't have familiar names so I was bit skeptical when I bided through priceline and this was the choice. I read the reviews and they seemed okay but I was still a bit scared. Well to my surprise, this was a beautiful, luxurious, historic hotel. I enjoyed my...
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We enjoyed a two night stay at the Brookwood. the room was very clean, the beds very comfortable and the staff was friendly. We were visisting our son in Pittsford so the location was perfect. We happened to stay while they were upgrading the cable system so we had trouble finding our tv stations, but next time we should really...
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Dear valued guest,
with so many options in the area- “Thank you” for affording the Brookwood Inn the opportunity to serve you.
While we upgraded our Televisions to High Definition, the final phase includes publishing the new TV Line up, which we are in the process of completing.
Please feel free to contact me direct for future reservations.
Jason D’Agostino-...
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We were only here for one night so I don't have too much to say. We had a "jacuzzi suite", which was no different than a regular room except instead of a standard shower, it had a jacuzzi tub/shower combo. I had never seen it before and even though I didn't use the tub, it was nice to have the...
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Dear traveler,
While our “Terrace Level” rooms are below ground, thus the view of the parking lot- we appreciate your compliments on our “cleanliness”.
It is my goal to ensure that all rooms, no matter what floor level receive the same service.
Please feel free to contact me direct for future reservations.
Thank you,
Jason D’Agostino- General Manager
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We stay here whenever we visit family in Fairport. My wife likes the proximity to East View Mall - I like the highway access (to escape from the mall). The last two stays we had very nice room. The one before that yielded a room that had seen lots of guests. This time, we asked for a room with two...
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Dear valued guest,
Thank you for sharing your feedback with fellow travelers.
I am pleased to share that the Brookwood Inn is re-evaluating the breakfast offerings and standards.
It is our goal that our Food and Beverage Department offer the great experience you had in LaRosa’s in breakfast as well.
Please feel free to contact me directly for future reservations....
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Stayed at the Brookwood Inn for our 30 th Wedding Anniversary, it was amazing! The entire staff was great, from booking the room to check out. We were upgraded from a guest room to a suite (The Manhattan) and it was awesome, Way more than we ever expected, a very memorable stay. Looking forward to going back!! LAROSA'S, the restaurant...
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Dear valued guest,
It was a pleasure meeting you here at the Brookwood. Our team was happy to be part of your “Special Day”.
LaRosa’s Italian Kitchen + Bar has been very successful, and we appreciate all of your feedback.
Please feel free to contact me directly for future reservations.
Thank you,
Jason D’Agostino- General Manager
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We were locked into using this hotel due to a hockey tournament and the lack of flexibility may have impacted the approach to service. This was the first time in all my hotel stays that I was not able to secure a late checkout and I travel extensively for business. Not being part of any hotel program meant that there...
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We have just returned from an overnight get away at The Brookwood Inn. We were amazed at the newly renovated facility and a wonderful restaurant. The staff was attentive and everyone seemed genuinely concerned that we were having a pleasant stay. The pool area was spotless and towels easily available. Food quality at the restaurant was second to none, and...
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We are just home from a brief get-away to the Rochester area and must comment on how wonderful our stay at Brookwood Inn was. We have stayed there before and always enjoy coming back. The staff was so friendly right from the call to book the room until we left. It is clear that they want their guests to feel...
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Dear valued guest,
Thank you for taking the time to commend our team. We strive for excellence for all guests and look forward to serving you again in the near future.
Sincerely,
Jason D’Agostino- General Manager
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I stood a week there for business and from the first to the last person I met was being attentive and trying to help. The guys at the front desk always had a joke to lift the spirit and the guys from the bar didn't miss a single recommendation in food and and occasional drink.
The only bad thing was...
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Dear valued guest,
Our team and I appreciate your feedback. I have shared the positive feedback with our Front Desk staff and bar staff.
The Breakfast Blend coffee which we use is an area of opportunity. Our Executive Chef is currently in the process of seeking a replacement product.
Please feel free to contact me direct with any further questions....
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Stayed here due to the indoor pool which was listed as 24 hrs. Was not. Place is okay but old. Staff was nice. Breakfast was bread or cereal with no seating close. Nice enough place but more of a $79 dollar hotel not $129.
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76 Reviews
158 Reviews
