Rick checked us in super quickly and efficiently, and he provided a pleasant and welcoming first impression of the hotel. The room was terrific with a microwave and refrigerator, very clean and spacious and very comfortable. While we were checking in we were invited to have some fruit or a choice of a cookie or snack. The staff wanted to...
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Stayed at the Olean Hampton Inn during our long weekend trip and really enjoyed out stay.
The hotel is clean, fresh, spacious and the staff are very friendly and an asset to the hotel.
We used the pool, which was clean, warm and safe for the kids. Little one did not want to leave!
The breakfast was pretty good and...
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Dear Mr. Parry,
This is Ritchie Melag, General Manager of the Hampton Inn Olean,NY. Thanks so much for your positive review! I’m glad you and the kids enjoyed staying at our property. And I am thrilled you guys took the time to enjoy our pool and the hot breakfast each morning. I’ll be sure to let our breakfast team know....
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I booked a room for several nights here this month when my mother in law passed away. I made my intial reservation (one room for 4 nights), then called back to hold a block of rooms as I anticipated several out of town guests requiring rooms as well. The person helping me misunderstood and added 8 addtional rooms to my...
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Dear Ms. Weber,
This is Ritchie Melag, General Manager of the Hampton Inn Olean,NY. Thanks so much for your review! I apologize your last stay with us was not enjoyable. I’ve reviewed your case with our team and have taken steps to prevent any recurrenece. I'm very happy knowing that my empowered staff was helpful in assisting you.
If there...
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OK, I would not normally review a chain hotel, because I only stay at these one night at a time on road trips! I will say that I prefer to stay at Hampton Inn's because they are so consistent with cleanliness and comfy beds. I have never been disappointed with a room at a Hampton Inn if my only goal...
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Thank you very much for your honest feedback about our hotel! We enjoyed having your family stay with us. I am glad to hear that the staffs made you feel so comfortable and inviting! We strive to exceed all guests’ expectations and exceed their satisfaction as well. We hope if your travels bring you back through Olean, NY - we...
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From the moment we walked in the door, to our extended stay in the lobby on the afternoon of our departure, we couldn't have been happier. The beds were comfortable, the pool refreshing, the rooms clean and pleasant, but what really made the experiecece top notch was the friendly staff. At both the afternoon check-in and our late night return...
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Thank you for you great feedback on your experience at our hotel. It is fantastic hear that you enjoyed your time here in Olean- and even better you were comfortable while staying at the Hampton Inn. We appreciate your time with posting here on Tripadvisor. We look forward to you staying with us again.
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We stayed two nights. The price was comparable to other Hamptons but sadly the hotel is old and outdated. It is clean and the staff is quite nice. We did not try the pool, fitness, or business areas. With renovation this could be a great hotel.
Thank you for your recent stay with us, we are glad your enjoyed your stay! Thank you for your honest feedback about the hotels condition- we are going to be going through a renovation this year which will improve the hotel a ton! We are very excited about this and would invite you back to the hotel to see the...
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My experiences at this hotel have been great since the first day I statrted staying there. I have bbeen staying there since it opened. The staff taht I deal with could not be more helpful. Carol at the front desk during the morning hours is always pleasant and helpful with my reservations
Thank you for your great comments about the Hampton Inn, Olean. We are so happy to hear that you have enjoyed your stay with us, not only once, but several times. Thank you for your comments about the staff, especially Carol. I will surely pass this on to them. Again, thank you for your comments, and we look forward to...
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Really torn here. So lets start with the positive. Staff is GREAT. Parking is Good. Breakfast has a nice selection. Rooms are average. FItness room is ok. Did not use pool. No business center; with single computer in the lobby. Internet access and slow speed are unacceptable. Rates are too $$$ with no reasonable explanation and outside of any statistical...
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Thank you for taking your time and giving us feedback. We take every comment seriously and try to improve. It is great to hear that you enjoyed the staff! This is always great to hear. I do apologize about the internet issues you experienced during your stay. This is something we are upgrading in the future. Also you mentioned about...
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I tried everything to give this hotel a better rating---it just do not deserve one. The staff is friendly, but extremely inexperience. I practically live in Hotels ...so I know what to expect and this hotel does not come close to meeting these expectations
HERE ARE THE ISSUES:
Internet is extremely slow
You have to use a daily password to...
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I am very sorry for the inconvenience you experienced throughout your stay with us. We strive hard to make all of guest satisfied. Daily we train and retrain staff to do the best of their ability and serve our guests. I do apologize about your concerns with the staff, but also thank you for your kind comments about how friendly...
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Recently returned from two day stay at this hotel while skiing at Holiday Valley in Ellicottville, NY.
If you are skiing this hotel is 25 miles away, but conveniently located just off I-86. Clean and spacious room and standard breakfast buffet. It is not really close to any restaurants in walking distance, but several are within a 5 minute drive...
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Thank your taking your time and giving us your great feedback. I am so happy to hear that you enjoyed all of our amenities, especially our DVD Players! We take pride in our hotel and I am glad that you got to fully enjoy every piece of it. We hope your travels to Ellicottville; will bring your back to us.
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