1. The check in staff were not polite, not helpful, and not knowlegable. 2. There are no elevators - we had to lug our luggage up 3 flights of stairs. 3. The stairways and hallway carpets were filthy and smelly. 4. The room carpet was filthy, the chair was filthy. The bathroom was clean-a surprise. The whole room smelled of... More

I booked through Hotels.ca and I seen a picture of a brand new Super 8 Hotel. It looked beautiful. We arrived to find that this place was not the same as the picture at all. It was run down and in need of being demolished completely from what we seen inside and outside. The man at the front desk was... More

This place is a dump. Simple as. However saying that, my stay here was actually ok. The place is run down, and the area is not that great (i thought Niagara Falls was going to be a nice place but nope its a dump too). Our room had red stains on the floor going from the bed to the door.... More

Room had bed bugs. Went to front desk at 1:00am with pictures and actual bug in a cup.They called the manager at home and changed my room but were completely unwilling to refund my stay. Got corporate involved and there was nothing but lies and denials from the owner.He would not take responsibility. Bites became very uncomfortable and pics went... More

My group has stayed here three or four times over the last few years. We get a good rate and the poorest rooms. If you show up only to sleep, there generally isn't much to complain about. Joe at the desk always receives us well. But sometimes there is. I had no such problems myself, but friends in another room... More

Awful! A step up from the streets! There needs to be a zero star option. There's no way this dump deserves a 1. Where do we start - besids obvious carpet stains generously spread throughout this place and rooms smelling like decaying bodies, we also enjoyed the blood splatter on the ceiling in the bathroom, used suture in baseboard heater... More

After reading the reviews I was a little concerned. The check-in and check-out were quick. The front desk clerks were very pleasant. The room was cozy with no problems. The only thing I didn't like is that the walls are paper thin so you can hear everyone's conversations. Other than that it is a great location to walk to the... More

We came over from Canada to do some Christmas shopping and gambling at Senaca Casino. We picked this hotel because of it's location to the Casino Filthy carpets, sheets didn't even stay on the bed, disgusting continental breakfast, smell of urine in the halls. NEVER AGAIN AND WILL NEVER RECOMMEND THIS HOTEL TO ANYONE!!!!!

Not clean, rugs were dirty, sheets were disgusting, the room smells really bad! Asked for a early check in and the room was not ready, even though I called and the front desk gave us a key to a dirty room. Was attending a wedding in Canada Not a good experience. Feel bad I was the that booked the rooms... More