The staff was nice, but this place is a real dump. I personally paid for five rooms and booked several for a wedding. I am a Marriott Gold Card member and my room was the worst of them all. So much for being a customer. They gave me the handicapped suite, which I hate and the shower was disgusting. It... More

I was only here for one night and glad of it. Although just one night, there were a string of problems that lead me to believe that there are probably many more. This hotel is clearly not up to Res. Inn standards... time for Marriott to either dump it or renovate. Here's what I encountered: (1) on check-in, they claimed... More

I had to attend an event in New Rochelle, NY - not knowing the area all that well, as female business traveler I always stay in a brand hotel, since Residence Inn is a Marriott I selected this property. All was fine until I came to the lobby to go out, the "clientele" was not Marriott by me, the mouths... More

My daughter attends college in the Bronx so whenever we visit her, we stay in this hotel since it's only 15 minutes away and a much better option than the hotels in the Bronx. The rooms are typical Residence Inn - king size bed in the bedroom, nicely equipped kitchen area and a living room. They always have a bag... More

Stayed here in April with my wife and teenage daughter. Excellent staff in terms of knowledge, friendliness and helpfulness. Received an upgraded room and a welcome gift. Parking in the adjacent covered garage was free. Breakfast was free and good (better than the average Residence Inn). Internet is also free. Next to huge entertainment complex. I will stay here again.

We stayed here for several weeks. Awesome 3-star hotel. Shows some age, but easily made up for by other things. Hotel is located in very center of downtown withing walking distance to every food, entertainment and recreation imaginable. Management is completely engaged and present here, and the staff friendly and very accommodating. this is truly a residence inn, feels like... More

I've been staying here off and on for the last six years, Monday thru Friday, and I'm very please with the hotel. I'm always greeted by a friendly and accommodating staff. The hotel recently went through some upgrades and some of the biggest for me are the WiFi, flat screens, and updated furniture. The eating area on the tenth floor... More

The duct tape holding together the hotel’s sign on the sidewalk should be a clue. First, the good news – all the staff was very friendly and usually helpful. The bad news: -Don’t get a room along Huguenot Street, it is very noisy. -Rooms are in despite need of maintenance and renovation; the HVAC is very noisy, TV remote did... More

While we arrived a good 1.5 hours after allowed check in time and were told that our room was not ready, we were politely and quickly accommodated by Manny the front desk clerk who comped our parking and upgraded our room. The room is huge and quiet and clean? Who could ask for anything more on a two night stay... More