Was looking forward to a spacious respite. It wasn't a particularly warm day buy the fan in the main room just ran & ran and never cooled. The A/C in the bedroom was fine. I asked the front desk for help, but no maintenance available on a Sunday night. Just make sure it's fixed before you settle in.

Excellent staff, always friendly and helpful. Clean rooms, great location. Delicious meals in the on-site restaurant.

Nice inviting lobby, nice staff, otherwise yuck. I usually do not notice little issues-but in this hotel they added up. Our room almost had a "shabby sheen" to it. The bedspreads tried to be white, but had grey spots. The beds were uncofortable and lumpy-mattresses had lost their spring. The beds were not properly made. The bathroom shower courtain had... More

I was in town to visit family. I had come across this hotel online, called directly and made a reservation. All staff members are kind and couteous, very willing to help. I had a room with a king sized bed, it was great that they had those comfort dials to make the bed softer or firmer on each side. It... More

I had a pleasure of staying at this hotel for 1 night on New Years Eve, and I can say that it was a very nice hotel and the staff was great especially the 2 front staff on the front desk a young female and a guy, they made our stay a pleasure, they were always very friendly and willing... More

One of the best hotels I've stayed, I traveled from Europe to the carribean and back to the states and this Hilton has been the one with the best customer service I experienced and acknowledged. The cleaness of the rooms were impressive. No rust, no dust nor streaks anywhere. The Lobby (including th restrooms) and the outside common area were... More

My wife and I stayed at the HGI in Nanuet on two separate Saturday nights in Nov. of 2011. The rooms were very nice and clean. All the standard ammenities. Very cool HD television and windows that open slightly. Well furnished. The beds were comfortable. It was probably just bad luck that both nights we were there it was very... More

My extended family stayed at the Hilton Garden Inn for almost a week during the Thanksgiving vacation period. Overall, I give this hotel some pretty good marks. Every employee there tried to go "above and beyond" to make our stay enjoyable. A request for a rollaway was there moments after the call; a need for another room was immediate; service... More

The hotel has a nice location and is clean. The room has a reasonable size. The pool is very little and the hot tub is looking nasty. The personnel was nice when we arrived but not helpful in our last day. Will stay there again.