Booked several rooms for week long business travel and checked out next morning. Rooms were filthy and disgusting. Stains on linens, chairs and carpets. Hair in bathroom. Non smoking rooms had several cigarette burns in them. Loud guests all night long laughing and being loud in hallways. Guys and Girls in and out all night long. Woke to find trojan...
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I have stayed at this hotel many times over the past couple of years. When I travel to the area (which is usually twice a month) it is now the ONLY hotel I stay in. I personally believe it is a good price for what you get. Everything I request or need is always provided and it is convenient in...
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I got bed bugs!!!!! very dirty and scary hotel. don't stay here!!!!
Be assured that any concerns regarding the situation you may have encountered at our property were taken seriously and would have been addressed in a timely manner through our preventative maintenance and pest control programs. It's evident throughout the travel industry that such occurrences are on the rise across all hotel/resort market segments. Properties should do their best to be...
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Great place to stay for the money. The room was very clean, the beds was comfortable and it had nice big fluffy pillows.
I had booked a smoking room by mistake and our room smelled like smoke. I went to the front desk and explained what happened and asked if we could change to a non smoking room, no problem....
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I appreciate your positive feedback regarding your stay earlier this year. Our guests should be encouraged to hear that we will be making improvements to both the physical features of the hotel and well as adding additional guest service amenities. We hope you visit us again as these upgrades are rolled out in the coming months!
Thank you again for...
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We stayed one night. The room was clean and tidy, the bed was comfortable, and there was plenty of hot water for the shower. We liked the location of the hotel, near the Olive Garden and not far from Ruby Tuesday and Denny's. The check-in and check-out were quick and efficient.
Thank you for taking the time to post feedback regarding your stay. We strive to make each guest experience as pleasant as possible and hope that the new initiatives rolled out later this year will have even a greater positive impact on each and every guest stay.
Regards,
Lisa Wolgamuth
General Manager, Super 8 - Middletown, NY
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Stayed here for business, so not by choice. The clientele is sketchy, definitely did not feel safe coming in in the dark or leaving my car there. People on the floor were constantly banging on doors and yelling. The hotel looks run down; the carpets like mentioned before are gross. Hair on the bedding. Plug was coming out of the...
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The owners have taken measures to improve the security on property and it is my staff's job to respond to guest complaints regarding noise issues from other rooms and it public areas of the hotel. I'd like to know if my staff was asked to address this and failed to remedy the situation or if you chose to tolerate the...
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My wife and I stayed there on our way back from Florida in June 2009. We were never told that this was a welfare hotel by anyone at the front desk. Rooms were in poor condition, but passable. Breakfast was very scary as we ate with people with missing teeth, dirty clothes, and who smelled horrible. I don't begrudge the...
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To offer some feedback on your comment, the Super 8 Motel in Middletown, NY plays host to a wide-array of travellers and serves the local business community as well. On occasion we are asked by reputable county agencies to house area families that require temporary housing assistance due to loss of dwelling (ie. Hurricane Irene, the October '11 snowstorm that...
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Pros: Free guest parking. Breakfast was good. Did not expect that for the price.
Cons: So many doors to enter motel. Some were not even locked. Felt unsafe. Carpet in room was not so clean, but in hallways was much dirtier. Do not expect to walk barefoot here. Noisy kids yelling in parking lot during my stay. Stairs was dirty...
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Thank you for taking the time to summarize your stay. Your observations regarding the hotel's condition are all in the process of being addressed. Guest room carpet has begun to get replaced, it has been a bit of a slow moving process due to the higher summer travel demand needs. Hallway renovations will begin shortly along with other guest rooom...
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First a caveat, I didn't stay here myself, my inlaws stayed here. I visited them at the hotel, and got the report from them, but the review is second hand. Now on to the review.
You get what you pay for. No amenities of note, but a clean comfortable hotel to sleep in. The room was very clean, the bed...
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I appreciate you sharing the second-hand feedback nonetheless. As I've stated in recent responses, the property has begun a renovation program in the public areas to the hotel and there will be improvements made in the guest rooms as well. Our continental breakfast will be getting a "facelift", too! Thank your in-laws for giving the Super 8 Middletown in NY...
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This was a very unremarkable hotel, either in the pluses or the negatives. Room was clean. Good comfortable bed. Very quiet. The only negatives were 1) You had to remove the toilet lid to pull the chain to get it to stop running. 2) There were the two standard pillows. We asked for more and were denied because they were...
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Thank you for taking the time to comment on our property. Super 8 is of course known for providing value to its guests. We are in the process on making upgrades to both public areas and guestrooms in the coming months. We hope you have the opportunity to return and enjoy these new services.
Again, thank you for your feedback....
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