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BEST WESTERN PLUS Liverpool Grace Inn & Suites

2.5 of 5
136 Transistor Parkway, Liverpool, NY 13088
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BEST WESTERN PLUS Liverpool Grace Inn & Suites
Ranked #5 of 12 hotels in Liverpool
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118 reviews from our community

    Trip type
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    53
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Date Rating
Ottawa, Canada
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 18 May 2013 NEW

We spent one night May 8. Hotel was convenient enough. In a nice park type setting. Staff was attentive. Breakfast was quite acceptable. The room was fine. The window did open ( an important feature for my wife) although with Highway 90 close by it was noisy when open. The desk would have benefited from a lamp. I can't prove... More

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Toronto, Canada
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 16 May 2013 NEW

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Review collected in partnership with Best Western

chelsea qc
Senior Contributor
29 reviews 29 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 9 May 2013

Upon our arrival we were greeted by a very cheerful front desk reception clerk named Kim. She made our arrival check-in a pleasure and went out of her way to show us how we could enter the hotel with our gear and get to a nearby elevator. Bed was very comfy and room clean and welcoming. Breakfast had many choices... More

Was this review helpful? Yes 1
Ralph D, General Manager at BEST WESTERN PLUS Liverpool Grace Inn & Suites, responded to this review
10 May 2013

We are so very encouraged by your kind and encouraging comments about your stay with us! Kim is not just a highly-valued member of our team, she consistently seeks to give that extra "personal touch" with her excellent service to every guest. I will be sure to pass along your comments to her! Thank you again for taking the time... More

Wilmington, North Carolina
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
3 of 5 stars Reviewed 27 April 2013

Sorry there wasn't a microwave in the room to heat up leftovers. Biggest complaint is the curved shower curtain rods and the non water proof fabric curtain that is way to short and allowed water to flow all over the entire bathroom floor. We used all the towels to sop up the water. Noisy kids upstairs . Convenient to family... More

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Ralph D, General Manager at BEST WESTERN PLUS Liverpool Grace Inn & Suites, responded to this review
8 May 2013

We sincerely regret the issues you expressed regarding your stay. Your honest comments are helpful to us because we use our guests' input to address needs and keep our focus on making sure is given excellent service. While we can't always control the volume of our guests' or their behavior, we will act quickly and decisively as we don't want... More

Jamestown, North Carolina, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 23 April 2013

We stayed at the Best Western while my daughter had a horse show at the New York State Fairgrounds. This hotel was only 15 mins away from both the Fairgrounds and the airport which was really convenient. During our stay it was very quiet at night which is always nice. The breakfast buffet was average/good. The kids enjoyed the indoor... More

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Ralph D, Front Office Manager at BEST WESTERN PLUS Liverpool Grace Inn & Suites, responded to this review
25 April 2013

We can't thank you enough for the positive feedback and comments regarding your stay with us! We take the time as a team to review all surveys as well as opinions posted online and we will be sure to forward yours to everyone on our team! In this time of competition for business in the area, we make it a... More

Ottawa, ON
Senior Contributor
37 reviews 37 reviews
13 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 22 April 2013

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Review collected in partnership with Best Western

Ralph D, Front Office Manager at BEST WESTERN PLUS Liverpool Grace Inn & Suites, responded to this review
23 April 2013

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Gatineau, Quebec, Canada
1 review
4 of 5 stars Reviewed 15 April 2013

We spent a weekend away without our kids, and stayed at the Best Western Loverpool on a recommendation. I have to say, I am please with the recommendation. The hotel was clean and well maintained. The staff was very pleasant and friendly. The room was much larger than we expected and bed was very comfortable. We sadly missed the free... More

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Ralph D, Front Office Manager at BEST WESTERN PLUS Liverpool Grace Inn & Suites, responded to this review
17 April 2013

We are so glad to read that you chose to stay with us based on a recommendation from someone else, we find it encouraging to know that we are accomplishing our goals as a team! It goes without saying that we strive to provide every guest we meet with outstanding service and a comfortable stay, and we are so glad... More

Caledonia, New York
1 review
5 of 5 stars Reviewed 13 April 2013

We needed to stay in the Liverpool area for a family funeral. The hotel staff went above and beyond what we were expecting. They were truly sincere in their sympathies and in their efforts to make our stay pleasant during a trying time . The room and hotel were very clean and comfortable. The hotel seemed very busy for a... More

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Ralph D, Front Office Manager at BEST WESTERN PLUS Liverpool Grace Inn & Suites, responded to this review
14 April 2013

We are so very glad that we were able to have a small part in providing some comfort and rest needed during a time of crisis. I will be sure to pass along your very kind and encouraging comments to our entire team! We look forward to seeing you again soon and certainly under better circumstances! More

ottawa, ontario
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 8 April 2013

We stayed at this hotel for a girls shopping weekend .. the hotel was good and the breakfast was excellent better than the average muffin and cereal.. Just wished there was more restaurants around the area that we could walk too. the room was big and clean, just the toilet made so much noise we didin't want to flush it... More

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Ralph D, Front Office Manager at BEST WESTERN PLUS Liverpool Grace Inn & Suites, responded to this review
10 April 2013

We can't thank you enough for your business and for the encouraging comments you stated in your review! Since we review every survey and guest report we receive as an entire staff, please know yours will be passed along! We have also had our maintenance supervisor to review all of the plumbing fixtures in the room to ensure they are... More

Ottawa, ON
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 4 April 2013

Stayed here for 1 night over Easter weekend. Check in was prompt and helpful, and we received the crib we had requested within the hour. Stayed in a room with a king bed on the first floor - very comfortable with plenty of pillows. There was an extra cost for the crib (minimal) but did not end up using it... More

Was this review helpful? Yes
Ralph D, Front Office Manager at BEST WESTERN PLUS Liverpool Grace Inn & Suites, responded to this review
7 April 2013

Receiving honest and encouraging survey responses from our guests is always very much appreciated! Over and over again I make it a point to inform our guests that we take every survey seriously as well as reviewing each one as a team. We strive to make sure every guest is given excellent service and made to feel welcome and appreciated,... More

 
 
 
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Additional Information about BEST WESTERN PLUS Liverpool Grace Inn & Suites

Also Known As:
Best Western Liverpool Grace Hotel Liverpool
Best Western Liverpool Grace Inn And Suites
Best Western Liverpool Grace Hotel
Best Western Liverpool
Liverpool Best Western
Address: 136 Transistor Parkway, Liverpool, NY 13088
Phone Number:
Region: United States > New York > Finger Lakes > Liverpool
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotels in Liverpool
Price range (per night): $112 - $177
Hotel Class:2.5 star (2.5*)
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BEST WESTERN PLUS Liverpool Grace Inn & Suites
See lowest price for your stay* (from Booking.com, CheapTickets.com, Travelocity, and 10 more)
Enter dates 1 night 2 nights
Show Prices