i have attended an annual conference at this location for more that 15 years, the rooms are good, the staff cheerful and friendly, and the executive chef always prepares great food for the 350 attendees of the conference. you should be aware that part of the inn serves as dormitory for the rochester institute of technology, but this has never... More

expensive and top floor smells like pee, hallways need renovating

Attended a family event in the area, and this hotel was chosen for out of towners to stay. The staff was great and the rooms were very clean. I was kinda surprised with the other reviews about bad smells. Nice sheets and towels. Pool areas are great.

First off, we LIVE here in Rochester, and booked a room here as part of the "Chocolate Love Fest" thinking it would be a good idea with this type of event and this time of year, to not have to worry about driving. I read the other reviews, but I always take them with a grain of salt, and had... More

I stayed here because of a conference. The phone booking was a good experience. The service was quite good -- front desk, shuttle, the diner. The hotel has a free shuttle to the airport and nearby hospitals. However, the property itself is down at heel. The room given to me was unbearably smelly and they moved me to another room... More

My wife is in a wheelchair and our accessable room was that, albeit quite small. The food in the bar was good and fairly priced. HOWEVER on our second stay this month, the hotel made a reservation for us for a wheelchair accessable room for us. When we arrived, tired from a 350 mile road trip from Michigan, there was... More

Great hotel location near to RIT Room service was good. Reasonale price. Great internet speed, free internet, and a friendly concierge service at reception. Morning breakfast was nice. I would recommend anyone to this hotel again

This place is recommended by Rochester Hospital for a reduced rate for thier patients.. That would be great except the service is terrible. The staff is very rude and has no compassion for its guest that are staying as patients there. Maybe its because they are getting a reduced rate. The food is less then desireable. There has to be... More

What was very noticeable is that this is not a chain, what-so-ever. We found that this left some flexibility that we weren't expecting with things like check out times, shuttle, etc. Although service wasn't necessarily 'polished,' and not all employees knew exactly how to answer all the questions, we found everyone to be genuinely nice and helpful. While it was... More