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Mercure London Staines-upon-Thames Hotel

3.0 of 5
Thames Street, Staines TW18 4SJ, England
Hotel amenities
Mercure London Staines-upon-Thames Hotel
Ranked #3 of 5 hotels in Staines
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193 reviews from our community

Traveller rating
    44
    64
    47
    30
    8
See reviews for
Families
29
 
Couples
69
 
Solo
11
 
Business
51
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Keenesburg, Colorado, USA
1 review
2 of 5 stars Reviewed 17 May 2013

My husband and I stayed for 5 night, and the staff was nice to let us checked in early. That was nice but we went to take a shower we could not adjust the temperature it was burning hot. They said there was no one to fix the shower and they moved us to a smaller room. I had paid... More

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Review collected in partnership with Accorhotels.com

Shaftesbury, United Kingdom
Senior Contributor
22 reviews 22 reviews
19 hotel reviews
Reviews in 14 cities Reviews in 14 cities
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed 2 May 2013

Hmmmmmm, well stayed here over a year ago and very disappointed then, and nothing changes! Stayed here again this week, check in was ok, but they have no where to hang suit bag on the counter whilst you are checking in, so that is cumbersome. Checked in ok, went to my room. All relatively clean, bathroom showing signs of age... More

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MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review
18 May 2013

I am sorry to hear that you were disappointed with your stay. I treat all feedback with the utmost seriousness and I am currently investigating this matter. Please feel free to contact me on h6620-fb@accor.com to discuss this further. Kind regards, Jogchum Slof More

Bridgwater
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 May 2013

Very friendly staff, good location on the river. The room overlooking the Thames was quiet and we enjoyed the meal in the restaurant. There were a few problems at check in but they were quickly sorted.

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Review collected in partnership with Accorhotels.com

MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review
3 May 2013

Thank you for taking the time to write a review. I am delighted that you enjoyed your visit. I look forward to seeing you again in the near future. Kind regards, Jogchum Slof More

Oslo, Norway
Contributor
16 reviews 16 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 30 April 2013

Quiet location in Staines, close to the river. Several restaurants/cafes nearby. Good, traditional english breakfast buffet. Room with tv and coffe-maker etc. Very cold bathroom floor, most likely unheated.

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MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review
7 May 2013

Thanks for your review. I am glad you had a good stay with us. See you on your next trip hopefully! Kind regards, Jogchum Slof General Manager More

surrey
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 24 April 2013 via mobile

Dog friendly, by the river, ground floor room opening out onto the footpath... It was sounding promising. However there are downfalls. On a positive note, the bar and restaurant staff are exceptional, really friendly and food and wine is quite good. The security in the room was very poor, the bottom lock on our French windows was broken and there... More

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MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review
26 April 2013

I am sorry that on this occasion that you were disappointed with your stay. I treat all feedback with the utmost seriousness and I am currently investigating this matter. I would like to discuss this with you in person. Please could you contact me on H6620-FB@ACCOR.COM to discuss this further. Kind regards, Jogchum Slof More

Travellers are raving about these Staines hotels

London
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 8 April 2013

Stayed here about a week ago for the weekend. My boyfriend and I planned a trip to Thorpe Park and were looking for somewhere convenient and efficient to stay for our trip. Would recommend this hotel to all. The drive from the hotel to Thorpe Park was only 5 minutes. When we reached the hotel we had easy access to... More

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MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review
10 April 2013

Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon. Kind regards, Jogchum Slof General Manager More

Aberdeen
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 7 April 2013

Very average hotel in the heart of Staines. Room I stayed in look severly under the weather and was desparately in need of an face lift Breakfast is ok. They advertise that this starts at 630 although they were never ready at this time when I turned up which was annoying. Staff are ok but not as pleasant as some... More

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MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review
10 April 2013

Thank you for taking the time to write a review about your recent visit to Mercure Thames Lodge Hotel. I am sorry that on this occasion you were disappointed with your stay and we have noted your comments about breakfast timings, which we have since addressed. Kind regards, Jogchum Slof General Manager More

Senior Contributor
31 reviews 31 reviews
21 hotel reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 April 2013 via mobile

I stay here twice a year on business and can highly recommend this hotel.the rooms are large especially the bathrooms and have all the amenities. This hotel manges to combine small intimate boutique style with large chain hotel very successfully, we had a minor issue with the room we were given a double room when we had asked for a... More

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MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review
2 April 2013

Many thanks for your kind comments, it's always great to hear some positive feedback about the hotel and I will make sure that this passed on to the rest of the team! I hope to able to welcoming you back to the Thames Lodge Hotel in the near future. Kind regards Jogchum Slof General Manager More

Aberdeen, UK
Top Contributor
63 reviews 63 reviews
20 hotel reviews
Reviews in 23 cities Reviews in 23 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 29 March 2013

I have stayed here on three occasions whilst on business in the area. For me the main attraction is location as I can walk from the hotel to both of the offices that I need to visit. The hotel is right on the Thames but unfortunately right next to a busy road junction as well. However, the road noise is... More

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MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review
5 April 2013

Many thanks for your kind comments, it's always great to hear some positive feedback about the hotel and I will make sure that this passed on to the rest of the team! I hope to able to welcoming you back to the Thames Lodge Hotel in the near future. Kind regards Jogchum Slof General Manager More

Manchester, United Kingdom
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 26 March 2013

I haven't stayed at the Thames Lodge for a couple of years because I felt it had become a little run down, and I could get a better hotel for the same price or cheaper not too far away. I booked this as the price was good and I had been told it had been given a lick of paint.... More

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See 3 more reviews by st_elmo84 for Staines
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review
28 March 2013

Many thanks for your kind comments, it's always great to hear some positive feedback about the hotel and I will make sure that this passed on to the rest of the team! I hope to able to welcoming you back to the Thames Lodge Hotel in the near future. Kind regards Jogchum Slof General Manager More

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Additional Information about Mercure London Staines-upon-Thames Hotel

Also Known As:
Mercure Thames Lodge Staines Hotel Staines
Mercure Thames Lodge Staines Hotel
Mercure Thames Hotel Staines
Accor Thames Hotel Staines
Address: Thames Street, Staines TW18 4SJ, England
Region: United Kingdom > England > South East England > Surrey > Staines
Amenities:
Bar/Lounge Business Centre Free Parking Pets Allowed Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #3 of 5 hotels in Staines
Price range (per night): 79 AUD - 212 AUD
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Set on the River Thames, this town centre hotel offers 79 en suite bedrooms. Only 3 miles to Thorpe Park and 12 miles to Heathrow with easy connections to Central London, Twickenham and Windsor. The restaurant & terrace bar offer a panoramic view of the river. . Easy access via the M25, with free parking (30 spaces) & free mooring. Free use of our local leisure centre (Gym, indoor pool & Jacuzzi) ... more   less 
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Mercure London Staines-upon-Thames Hotel
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