My friends and I did the Spa-Jama overnight package for the second year in a row. We live locally but feel like we are on vacation when we go to the Woodcliff...the location is perfect! The staff was very friendly, and we felt pampered. Special thank you's to Michelle in the Spa and Margaret in the Sales Office for being... More

We've stayed at the Woodcliff over several years, and it's been only the last two fairly recent visits that have caused us concern. Otherwise this would have been an Excellent rating. The most recent trip we learned that the hotel was recently sold to new a owner; so we're hoping that the new management/owner takes the recent "Terrible" and "Poor"... More

Have stayed here before & rooms always great. As a newlywed we wanted to spend1st New Years here w/great room & wonderful brunch on NY Day. Checked in @ 3:30 - given a handicapped rm (no apparent reason). Handicapped bathroom was badly renovated-open style shower w a floor level with the rest of the Bathroom floor & shower curtain 1... More

We had a very small family wedding at the Woodcliff recently. We were married in one of their large suites and had ordered fruit and veg and cheese platters along with a bowl of punch. The room was great. Food was scheduled to arrive at 3:30 (actually written in our contract). I called at 3:45 wondering where the food was.... More

I have stayed at the Woodcliff over the past 20 years many times as well as housed business associates there however the quality of customer service has changed significantly! I had the worse unprofessional front desk attendant that I have ever experience in the world. She was demeaning, argumentative and just rude! All because the pool and ad closed early... More

Yay - the bathrooms have been upgraded to granite with full tub size granite showers. Very nice. Woodcliff is a great property and we always have a good experience - from suites to rooms. Staff is very courteous and helpful. I would definitely recommend Woodcliff to anyone looking to stay on the East side of Rochester. More

I was concerned about staying at this hotel based on some of the negative reviews, but my 1 night stay turned out to be ok. The hotel itself is VERY nice. Nice lobby, very nice bar and the room was very nice with some nice amenities. Staff were very friendly and accomodating. The location is perfect - close to a... More

My wife and I were in town to attend her holiday party in Victor. We decided to stay at the Woodcliff because we had such a great experience there last year when attending the same function. This year we stayed in the Genesee Suite. The suite was very nice. It was a loft and I bet it had to be... More

I have stayed at the Woodcliff a couple times now and all were great experiences. The staff and service was top notch. The last two visits I stayed in suites that enhanced my stay and were so worth the extra money. The restaurant and lounge was a great time at night as they always have a band worth listening too.... More