We loved the cabin we stayed at so much that I even emailed them when we returned home to tell them that we would definitely be staying at that cabin on our next trip to ruidoso. Well I noticed today that a full 5 weeks after our trip they charged an additional $55 to our card. I called and very... More

I’m pretty sure I’m going win for the worst experience by these people. Mr. Hull the owner of the rental company actually assaulted my father when we canceled brought our keys back to them. Mr. Hull did not plow the driveway of the cabin we rented causing my husband’s 4x4 dodge ram hemi truck to slide down the mountain towards... More

Never made it to the rental property. While checking in the manager came out and stated "we may need 4-wheel drive or chains to get up the driveway". I said we didn't have either so what should we do. Manager stated we would have to park at the end of the driveway and walk to the top. Since my husband... More

Called several times (from outside Ruidoso) to confirm my reservation and ask a few questions. Wanting to avoid any mistakes, I called to confirm that my faxed contract was received. Two times I could not get an answer from the rep. that answered. A third time I was kept on hold for 23 minutes because I asked to speak to... More

This place is a RIP OFF!! We handed our key to the lady at the front counter. Described the problems in the home we stayed at and left. We turned the key in before it was required to do so. Now they are charging us for not turning in the key. The charge is $50.00. It sounds like we are... More

This is unbeleivable how this owner is getting away with taking money from peoples checking accounts. The same happen to me and my friends. We reserved a cabin and i gave them my debit card # to be able to reserve this cabin, well an employee from this establishment had informed me that my card had been declined. Seeing as... More

My credit card was charged for a potential stay. However, upon reviewing the contract I noticed a mistake and brought it to the attention of the owner before signing. She would not acknowledge the mistake. She was very rude and sarcastic. If you book be sure to review every detail on the contract before you sign. More

No customer service skills to speak of. The business is run by an elderly couple that never quite mastered the art of speaking to people. They will try to add on charges after you leave by charging your credit card without telling you. DONT USE THESE GUYS..i've used condotel and they are much better More

Very Expensive for low quality, run down accomodations. Customer service was poor if non-existent. Very dirty! When we called the office they told us all of the cleaning people had gone and we would have to clean it ourselves, saying "it's not my job to clean". Told buy owner/manager we could find someplace else to stay if we didn't like... More