I booked Hotel Encanto because I was expecting more than just an average chain hotel. Unfortunately, it is just average and in some areas in need of updating. This seems like a very old building that has had only the lobby updated to reflect the Heritage Hotels brand. The rooms are very dated and the lighting is terrible both in... More

We have stayed at Hotel Encanto several times in the past, we are definitely return guests. Our last visit was just last week. The hotel has just opened up there new renovated fitness room. It has been relocated and double in size. They have put in top notch equipment with flat screens and it very spacious. It over looks the... More

My stay was enhanced by Chris at the front desk as well as other front desk people and bar and restaurant people. They went out of their way for me as I was dealing with a terminal mother at the hospital. Thanks again, Carol J Baker More

We went to Hotel Encanto at the recommendation of my parents and LOVED it. The lobby and rooms have a beautiful decor, the rooms are comfortable and the staff is great polite and helpful. At $98 for 1 night last minute (that's after tax) it's not a bad value either. More

I was glad that I used TripAdvisor's coupon for the Hotel Encanto. The lobby is old-world and quite impressive. The staff at the reception desk was welcoming. The room itself was comfortable. The downside of this hotel was the wireless internet was down the 2 nights I stayed. I needed internet access and was finally able to get it in... More

Four of us stayed at this hotel Encanto. We arrived at 9pm on 4/12/12 it took about 20 min for us to have the waitress bring us water...there were no other people I the dinning room except us. We ordered guacamole, it was grey in color and tasted terrible, we order another one, the same. My friend order a steak... More

As soon as you walk in the lobby you can see the old-world rustic style furniture and decor. The Southwest style floors just adds to the ambience of the place. The staff was friendly and answered all my questions about my stay. They gave me the room I requested. The room was comfortable with an old-world charm look to it.... More

Every time I come to Las Cruces for business I always stay at Hotel Encanto because I feel right at home. I recently traveled to San Francisco and Chicago for business but the hotels I stayed in did not live up to Hotel Encanto. Once I was told I was needed in Las Cruces I was excited because I knew... More

This was our first time staying at this hotel and we had a wonderful experience. The rooms were clean and didn't smell. The location was superb. The reservation manager Chad Ozment was curtiously and very helpful with our stay. We look forward to staying at one of your places again. More