Nice garden and pure air. The room was small but clean. Staffs were friendly and helpful. Convenient location: just take 5 mins to the beach, near by travel agency, bike rent, as well as many delicious Western style restaurants, especially Oasis. But the breakfast is so poor, we just have breakfast at hotel once and then ran away to other... More

This place is terrible. At first glance it looks aesthetically pleasing. Then on closer inspection it looks as if they did a quick job to finish building the place. Our room was full of Mosquitos. The sheets and towels were stained. The staff is completely indifferent. It's as if the place was being run without a manager. Ear splitting karaoke... More

This was the worst hotel of all our accommodation whilst travelling Vietnam for 3 weeks, and the dearest. The place was so run down and the staff were not all helpful. Breakfast was included but when we turned up for breakfast everything we asked for was not available, and I am sure we were the only 4 people staying there.... More

Room and bathroom was clean and rooms have A/C and cable TV. Breakfast was good. Walls are a bit thin and bungalow rooms are centred around the garden which adjoins the restaurant/bar, so it can be a little bit noisy and privacy isn't that great. That's why it's important to get a good price (look at some discount websites). Wouldn't... More

Since Phu Quoc island is not yet developed, its accommodations tend to divide into two large categories: “hut-and-hammock” very basic, hardcore backpacker type of places (no AC, no hot water, often squat toilet, problems with electricity, etc.) for $10-20/night and super-poshy, extremely luxurious hotels for $150-200 (and up) per night. There is really not much in the middle of the... More

We stayed 4 days in the hotel as we did our reservation over internet - would have loved to change, but. Getting to the place we were pleased to see a nice garden, even being next to the road. Arriving at the first room we were getting disappointed. Room was not as mentioned on the website and we payed 50$... More

We spent 4 nights in Charm in November. Our first impression of the hotel was very good. But than the pain started at the reception… The receptionist nor anyone around spoke any English whatsoever. Our room had just a small window and was very dark and dreary because the lights in the room and the bathroom were very weak. So... More

When we got out from the taxi the first impression of the Charm was good until the moment we met the hotel manager and saw the room was on the ground floor. The hotel manager was so unfriendly and rude from the first minute. She didn't speak English at all. She even didn't look at us while we tried to... More

Booked the Charm in October, arrived on 31st December. Stood at the reception along with 3 other couples, that didn't get a room. They even picked us up at the airport with a sign (and our surname on it), but didn't have a room when we got there! Apparently some crooked employee was responsible, but our reservation was confiremd on... More