Dear CharmaineY, Thank you very much for your kind feedback, we are glad that you enjoyed your stay with us. We are glad that we could be of assistance when you damaged your phones. We are glad that you have noticed our environmental efforts throughout our construction, from our choice of materials, design techniques, bamboo linen etc. We try our... More

Dear Ms Carolyn, It is so nice to hear from you just a few days after leaving us. It is even more heartfelt when we can see that you had a great stay with us. You praises on our specific team members has been noted, and they will be commended individually.We are truly blessed with a great team who all... More

Dear Omithe3, Thank you very much for your kind comments, it continues to inspire us to improve on our services. Your special comments on the butlers and spa therapists have been noted, we are sure that they will be happy to hear that they played a part in making your stay that much more memorable. Wishing you and your loved... More

Dear Ms Karen Anne Chow, Thank you very much for your kind comments. While most hotels only think of you as a guest when you actually arrive at the hotel, the Amana Experience begins right from the moment you make your reservations. This is something ingrained within our "every little thing matters" philosophy. We are glad that you appreciate our... More

Dear Hammie2012, Thank you very much for your very detailed review. It is great that you noticed our little touches such as the music being set up according to your preference, the surprise nightly turn downs. To us, hospitality is all about this little extra touches. We are blessed with a great team of staff who are extremely dedicated and... More

Dear Seowegene, Thank you for your kind comments and nice photographs from your stay at our Waterfall Villas. We wish you and your family all the best, and look forward to seeing you again soon in beautiful Bali ! More

Dear Andy C, Thank you for your staying with us during your honeymoon, and we are glad that we could have been of assistance for your lost bags from your airlines. Our guest's experience is of utmost importance to us, and our butlers have been trained to go out of the way to assist our guests in any way they... More

Dear Penny S, Thank you very much for comments about your stay with us at Amana Villas recently. Again, we apologize for the slight plumbing problems during your stay, and hope that you enjoyed the complimentary upgrade to our Signature Villa. I will personally commend our team on your kind words about our service. Our butlers try our best to... More

Dear ChisW37, Thank you for your fantastic comments about your stay with us recently. We are very happy that you enjoyed the 100% bamboo linen, it is indeed a special experience. I will personally commend our butler, Dewa, with regards to his service, and we are glad that you appreciate our little gestures like the burger king instance. We constantly... More