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All 14 Somerset West accommodations »

SW1 Luxury Guest Retreat

5.0 of 5
30 Elsenham Ave, Somerset West 7130, South Africa
Hotel amenities
SW1 Luxury Guest Retreat
4.5 of 5 stars 25 Reviews
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25 reviews from our community

    Trip type
Traveller rating
    19
    2
    2
    1
    1
Date Rating
Cheltenham, United Kingdom
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 25 May 2012 NEW

A fantastic hidden gem,with excellent staff and service,The full day we spent in the spa was the highlight of our Holiday.We will be returning to Sw1 on our next trip to Cape Town. More

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See 2 more reviews by Mcshanerus for Somerset West
South Africa
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 29 April 2012
3
people found this review helpful

My wife and I spent a memorable weekend at SW1 in April.Nestled in the hills of nearby Somerset West,this haven of tranquillity provided us with an unforgettable experience. The communications prior to our arrival were excellent and on arrival,the personal touch by manager Tobie set the tone of a high quality lodge. We were escorted to our room-a magnificently furnished... More

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Terri Coyle, Owner at SW1 Luxury Guest Retreat, responded to this review
30 April 2012

Dear Prof We at SW1 are simply THRILLED with your wonderful review of us! It was a great pleasure and privilege to have you and your wife stay with us. We appreciate the many travel experiences you have had as a senior diplomat and this makes us even more elated by your kind words. Each person on staff who interacted... More

South Africa
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 29 April 2012
2
people found this review helpful

I was at SW1 in March and l really enjoyed myself, we were welcomed by the ever smiling Kerry and she was really helpful in every way. The décor is amazing and Kerry also told us that Terri (the owner) did the décor, all l can say is Terri you are the best. I also enjoy the spa treatments and... More

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Terri Coyle, Owner at SW1 Luxury Guest Retreat, responded to this review
30 April 2012

Dear Lindsey Thank you so much for your very complimentary review of SW1. We are so pleased that we 'hit the mark' with you. Kerry is also thrilled at being singled out! We are also glad to hear that you enjoyed your spa treatments and your meal. I am very flatterd by your appreciation of SW1's decor style. SW1's decor... More

Cape Town Central, South Africa
Senior Reviewer
10 reviews 10 reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 26 April 2012

I had the luxury of staying at SW1 for a romantic getaway on 14 April. It was amazing from start to finish with excellent communication and arrangements from Jean Rabouw. She arranged our spa treatments, dinner and shuttle. Very efficient staff, beautiful hotel and spa.dinner at Jenna Viva was amazing as well and breakfast at hotel was ok. will definitely... More

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Terri Coyle, Owner at SW1 Luxury Guest Retreat, responded to this review
29 April 2012

Dear Mario Thank you so much for you wonderful compliments about SW1! We are thrilled to know that we have managed to impress you. And thank you also for your specific comments about Jean - she appreciates it very much. I will ensure that JennaVIVA is also made aware of your positive comments. They are also listed on Tripadvisor if... More

Poole, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 17 February 2012

Do not book this hotel through Expedia, we did and on arrival were told they knew nothing off our booking and had ceased trading through Expedia! The staff were however quite helpfull and although fully booked they shuffled things around and managed to squeeze us in, unfortunately this was not the end of the matter and everyday of our 3... More

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Terri Coyle, Owner at SW1 Luxury Guest Retreat, responded to this review
23 February 2012

Dear Mr S Thank you for taking the time wo write a review on your stay with us. I interacted with you on several occasdions as did our GM, on this matter as we felt terrible that your holiday had started on a bad footing, despite this not being our fault. You booked your hoilday through Expedia. At no time... More

glasgow
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 11 February 2012
2
people found this review helpful

.I spent time at SW1 when visiting Cape Town after it was recommended by a friend. I was not disappointed. The retreat is deceiving from the front as it looks like a guests house, however as you enter you are met with stylish decor and opulence. The retreat continues to surprise as you explore it with its two separate pool... More

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Loule, Portugal
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 10 February 2012

We have just spent two weeks at SW1. We found Somerset West is an excellent central base for touring the Cape Town area. SW1 rooms are exsquisitely furnished. Having the Spa on site, especially as prices compare very favourably with Europe, and a shuttle service to the excellent Jennaviva restaurant made for a a very, very comfortable stay. It would... More

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Terri Coyle, Owner at SW1 Luxury Guest Retreat, responded to this review
11 February 2012

Thank you for this wonderful feedabck and for taking the time to acknowledge your satisfaction with SW1 Lodge and Spa. This is precisely what we aim for with every guest interaction and every guest experience. We accept that we don't always hit the bullseye but we are extremely thankful that in this case we did. Debbie Collins and the staff... More

Oswestry, United Kingdom
1 review
5 of 5 stars Reviewed 6 February 2012

Absolutely wonderful and relaxing time was had by all. The rooms are lovely and the spa is simply devine. Will definitely visit again and again! More

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Terri Coyle, Owner at SW1 Luxury Guest Retreat, responded to this review
11 February 2012

Thank you for your positive feedback! We are so pleased we have been able to contribute to you having a great experience. Thank you! Terri Coyle More

2 reviews
4 of 5 stars Reviewed 5 February 2012

Magnificent grounds n facilities but this is not a 5 star service experience. Dodgy staff, horrible breakfast n no restaurant at night.. N avoid the reccomended JennaViva More

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Terri Coyle, Owner at SW1 Luxury Guest Retreat, responded to this review
11 February 2012

I am sorry you have been disappointed with your time spent with us. I have written to you asking for specific details so that we can put right what is wrong but you have not responded. We also cannot identify you from the tag name you use on your review and email. We therefore cannot verify who you are or... More

Glasgow, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 31 January 2012
1
person found this review helpful

SW1 was simply wonderful. The setting rooms, spa & gardens were all exceptional. The staff provided us with excellent service and it certainly felt like heaven to me. I enjoyed a wonderful chocolate massage, pedicure & lunch in the beautiful gardens. SW1 represents an oasis of tranquility and is ideally situated to tour the western cape. A wonderful trip was... More

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Terri Coyle, Owner at SW1 Luxury Guest Retreat, responded to this review
11 February 2012

Thank you very much for such a wonderfully positive review. We are thrilled that you enjoyed your time with us! More

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Additional Information about SW1 Luxury Guest Retreat

30 Elsenham Ave, Somerset West 7130, South Africa
Price range (per night):* 163 AUD - 163 AUD

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SW1 Luxury Guest Retreat
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