A fantastic hidden gem,with excellent staff and service,The full day we spent in the spa was the highlight of our Holiday.We will be returning to Sw1 on our next trip to Cape Town.
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A fantastic hidden gem,with excellent staff and service,The full day we spent in the spa was the highlight of our Holiday.We will be returning to Sw1 on our next trip to Cape Town.
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My wife and I spent a memorable weekend at SW1 in April.Nestled in the hills of nearby
Somerset West,this haven of tranquillity provided us with an unforgettable experience.
The communications prior to our arrival were excellent and on arrival,the personal touch by
manager Tobie set the tone of a high quality lodge.
We were escorted to our room-a magnificently furnished...
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Dear Prof
We at SW1 are simply THRILLED with your wonderful review of us! It was a great pleasure and privilege to have you and your wife stay with us. We appreciate the many travel experiences you have had as a senior diplomat and this makes us even more elated by your kind words. Each person on staff who interacted...
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I was at SW1 in March and l really enjoyed myself, we were welcomed by the ever smiling Kerry and she was really helpful in every way. The décor is amazing and Kerry also told us that Terri (the owner) did the décor, all l can say is Terri you are the best. I also enjoy the spa treatments and...
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Dear Lindsey
Thank you so much for your very complimentary review of SW1. We are so pleased that we 'hit the mark' with you. Kerry is also thrilled at being singled out! We are also glad to hear that you enjoyed your spa treatments and your meal.
I am very flatterd by your appreciation of SW1's decor style. SW1's decor...
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I had the luxury of staying at SW1 for a romantic getaway on 14 April. It was amazing from start to finish with excellent communication and arrangements from Jean Rabouw. She arranged our spa treatments, dinner and shuttle. Very efficient staff, beautiful hotel and spa.dinner at Jenna Viva was amazing as well and breakfast at hotel was ok.
will definitely...
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Dear Mario
Thank you so much for you wonderful compliments about SW1! We are thrilled to know that we have managed to impress you. And thank you also for your specific comments about Jean - she appreciates it very much.
I will ensure that JennaVIVA is also made aware of your positive comments. They are also listed on Tripadvisor if...
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Do not book this hotel through Expedia, we did and on arrival were told they knew nothing off our booking and had ceased trading through Expedia! The staff were however quite helpfull and although fully booked they shuffled things around and managed to squeeze us in, unfortunately this was not the end of the matter and everyday of our 3...
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Dear Mr S
Thank you for taking the time wo write a review on your stay with us. I interacted with you on several occasdions as did our GM, on this matter as we felt terrible that your holiday had started on a bad footing, despite this not being our fault. You booked your hoilday through Expedia. At no time...
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.I spent time at SW1 when visiting Cape Town after it was recommended by a friend. I was not disappointed. The retreat is deceiving from the front as it looks like a guests house, however as you enter you are met with stylish decor and opulence. The retreat continues to surprise as you explore it with its two separate pool...
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We have just spent two weeks at SW1. We found Somerset West is an excellent central base for touring the Cape Town area. SW1 rooms are exsquisitely furnished. Having the Spa on site, especially as prices compare very favourably with Europe, and a shuttle service to the excellent Jennaviva restaurant made for a a very, very comfortable stay. It would...
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Thank you for this wonderful feedabck and for taking the time to acknowledge your satisfaction with SW1 Lodge and Spa. This is precisely what we aim for with every guest interaction and every guest experience. We accept that we don't always hit the bullseye but we are extremely thankful that in this case we did. Debbie Collins and the staff...
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Absolutely wonderful and relaxing time was had by all. The rooms are lovely and the spa is simply devine. Will definitely visit again and again!
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Thank you for your positive feedback! We are so pleased we have been able to contribute to you having a great experience.
Thank you!
Terri Coyle
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Magnificent grounds n facilities but this is not a 5 star service experience. Dodgy staff, horrible breakfast n no restaurant at night.. N avoid the reccomended JennaViva
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I am sorry you have been disappointed with your time spent with us. I have written to you asking for specific details so that we can put right what is wrong but you have not responded. We also cannot identify you from the tag name you use on your review and email. We therefore cannot verify who you are or...
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SW1 was simply wonderful. The setting rooms, spa & gardens were all exceptional. The staff provided us with excellent service and it certainly felt like heaven to me. I enjoyed a wonderful chocolate massage, pedicure & lunch in the beautiful gardens. SW1 represents an oasis of tranquility and is ideally situated to tour the western cape. A wonderful trip was...
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Thank you very much for such a wonderfully positive review. We are thrilled that you enjoyed your time with us!
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