Nice hotel. Nothing special though. The food isn't great but staff are helpful. There is a lovely hair salon though in the hotel. Haven't been happier.
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Nice hotel. Nothing special though. The food isn't great but staff are helpful. There is a lovely hair salon though in the hotel. Haven't been happier.
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The Hotel is beautiful, service was excellent and staff very friendly and welcoming. The room was very clean and neat. Will recommend Lord Charles Hotel to anyone for accommodation and conferencing. Restaurants (dinner and breakfast) very nice and food was delicious. Thank you!
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A real pleasure to stay at this hotel. Excellent service, neat and clean facilities and very friendly and efficient staff. Very nice restaurants. Home away from home.
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Stayed at the Lord Charles in January 2011 and although the room was very spacious and opened out on the garden, the furniture and decor was gloomy and dated. Unfortunately my husband was rather ill with a chest infection and a Doctor was needed. The staff were more than helpful to me and the Doctor arrived within the hour. As...
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Another great stay at this Hotel. Rooms are clean and spacious and beds are comfortable. What makes the Hotel special though has to be the staff. The Hotel itself is a little old in appearance but that adds to its charm, however the staff genuinely want to give good service and you are always greeted with a smile and a...
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From the beginning of the experience - the door of the hotel being opened, the friendly assistance, the porter sorting our bags out and the concierge booking us a taxi and restaurant for the evening - it was all just divine. The buffet breakfast was divine and plentiful - they even have a waffle machine. We were sad that we...
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Dear Sandy,
Thank you so much for taking the time to comment on your stay.
We are delighted that you enjoyed your time with us and hope that the weather co-operates when you return for your next visit.
Warmest regards,
The NH Management Team
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Yes the hotel is getting tired but is still fully functional great place to stay
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Dear guest,
Thank you so much for sharing your experience with us. We are thrilled to read that you enjoyed your stay and look forward to welcoming you back in the near future.
Warmest regards,
NH Management Team
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I have stayed here on a number of occasions and found that the staff are lovely and the pool area very peaceful and relaxing. The food has always been alright as well. That is about all on the positives I'm afraid..
Suspiciously vomitty looking stain in the corridor near my room. Noisy air-con which didn't exactly do what it should...
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Good day,
Thank you for your constructive feedback given on your recent stay at NH The Lord Charles Hotel.
We sincerely apologize that your expectations were not met. The maintenance issues have been addressed and actioned accordingly. We can also assure you that we have put a thorough checklist in place to ensure that our Housekeeping standards are kept high....
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Checking in at The Lord Charles is efficient and friendly.. Reception is almost like a lounge armosphere where you are invited to sit down while the paper work is completed. This is done in a swift an professional manner. Our room was on the ground floor with a door opening onto a patio overlooking a small lake, a huge lush...
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Dear guest,
Thank you very much for your positive feedback on Tripadvisor regarding your stay with us just this month. We are thrilled to read that you enjoyed your stay to the fullest and that our spacious and luxury rooms excelled your expectations. Overlooking our lush garden and the beautiful mountains of Somerset West is indeed breathtaking.
We love having...
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Having stayed at the Lord Charles on many occasions over the past 15 years, my wife and I really enjoyed our recent visit. Yes, the hotel could do with a refurbishment in certain areas, but there are so many good things about this hotel, to make it a favourite of ours.
Without doubt, the staff really excel - they are...
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Good day,
Thank you so much for your wonderful feedback on your recent visit to our hotel.
We love the fact that you choose NH The Lord Charles Hotel to return to year upon year as this is the highest form of flattery! Just so that you know, we are constantly working on “soft-refurbs” and improving the ambiance of our...
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