The rooms still good but food was terrible. Dry overcooked Chicken, very poor. Lovely grey diningroon chairs badly stained Tried to order room service, an hour later they said too busy and could not do room service.
Dear 34Kat,
Thank you for posting your feedback. It is only with constant feedback that we are able to better our offering and service to our guests. I am pleased that you like our rooms and so sorry that your meal did not meet your expectation. I am immediately arranging for the chairs to be professionaly cleaned. I would like...
More
I have stayed at this hotel every May for the past 4 years. This year however I have to say that I feel the always high standard seems to be slipping a bit. Internet is not free. The safe in my room doesn`t even have a lock on. The slippers have been used and are not even matching. The heating...
More
Dear WL Roos,
I would personally like to thank you for providing us with feedback.
I have instructed our housekeeper and maintenance manager to ensure that all the issues you mention are addressed immediately. I am also happy to report that soon we will be providing complimentary wireless. I am glad that you still love the hotel and our staff!...
More
What a wonderful hotel. The staff couldn't have done more to help. We were upgraded when we arrived the room was georgous albeit the bed a little hard and a nice thick mattress topper would have been nice. We were given a lot of information as to what vineyards to go to and where to eat. Views were stunning from...
More
Dear FamilyUnit,
We are very happy that you enjoyed the upgrade! I have to agree with you that our dedicated staff at Le Franschhoek Hotel and Spa is our best attribute.
I am very pleased that you enjoyed room 12 - the views are spectacular. Thank you for the feedback on the mattress, I will ensure that Francois, our Executive...
More
What a beautiful hotel! We were treated like royalty. Our room was large and comfortably furnished with a really nice spacious bathroom with bath and shower and all the little extras like shower cap and body lotion etc. We had our own balcony with a beautiful view of the trees in autumn colours and the mountains right behind them. Unfortunately...
More
Dear Hobnob_11,
Nothing gives us more pleasure than ensuring our guests have a wonderful experience. Le Franschhoek Hotel and Spa features on the Conde Nast Traveler’s Gold List 2011 as 'Joint Top 3 hotel in Africa for Design' so we are very pleased that you enjoyed your room and balcony. The autumn colours at Le Franschhoek is truly spectacular. The...
More
The hotel is beautifully situated on a hill overlooking the Franschhoek Valley. Our room was lovely and featured a private balcony. While we did not have the occasion to use the spa, we did have a delicious meal at the hotel's restaurant, "Dish." Note: visitors with a physical limitation should note there is no lift/elevator in the hotel.
Special kudos...
More
Dear Eritay,
Thank you for a wonderful review.
We are pleased that you found the hotel beautiful and our service wonderful.
Our Dish restaurant is becoming very popular and the hotel feautures on the Conde Nast Traveler’s Gold List 2011 as 'Joint Top 3 hotel in world for Food'.
I hope that on your next visit you will be able...
More
Stay over with my family. Room was okay, but nothing special. Bar fridge was empty, tried to call room service, but no response. Breakfast was of average quality. Setting outside Franshoek, a bit far to walk if you want to go to town and restaurants.
Dear Centrino583,
Thank you for posting a review on Le Franschhoek Hotel and Spa.
I am sorry that it did not live up to your expectations. We will take your comments to heart and ensure that we use it do better and make our offering and service consistent.
We are situated 3 km's from the village and I do agree...
More
I took my husband to Le Franschhoek Hotel this Easter weekend for his Birthday surprise. From start to finish, we had the most incredible experience. Thembile on the front desk was an absolute delight, he was a pleasure to deal with, going the extra mile to make us feel special. Our room was amazing...and the views!!! All in all, the...
More
Dear NicolaCapeTown35,
Thank you for a wonderful review.
At Le Franschhoek Hotel & Spa we have a philosophy that we do not sell rooms or a meal but that we assist in creating experiences and memories. We are so pleased that we could assist in creating that for you. We believe that celebration stays are amongst the most important events...
More
Le Franschoek was a fabulous three night stay for us. We were in Franschoek for a wedding and stayed at Le Franschoek with the rest of the wedding guests. The wedding was at a winery near by. We had a fabulous room away from the main building in the gardens. It gave our kids (5 & 2) some lovely gardens...
More
Dear Fernleamum,
Thank you for your wonderful review.
Le Franschhoek Hotel and Spa features as one of the Condé Nast Traveler Top 100 Travel Experiences in the World and I am extremely pleased that you found your stay to be fabulous.
Please be assured that we will immediately start discussions with the babysitting company and relook their rates.
Happy Travels...
More
Just a short drive from the main street of Franschhoek, tucked into the gorgeous wine country and backed by the cloud-capped mountains lies a perfect getaway from the hustle and bustle of life. From the moment we arrived, we were greeted and treated by a warm, enthusiastic staff. The rooms are spacious and comfortable and the views are amazing.
The...
More
Dear HockeyChef,
Thank you for taking the time to give such wonderful feedback on your experience at Le Franschhoek Hotel and Spa! Our warm and enthusiastic staff are one of the attributes that we are very proud of and I am glad that you could experience that.
We are very glad that you enjoyed Chef Oliver's menu, he certainly is...
More
My wife and I recently returned fro a great holiday in South Africa, where we visited Pretoria, Jo'burg, Cape Town, Hermanus, The Crags and Franschhoek, where we stayed at Le Franschhoek Hotel.
The hotel is located a couple of miles out of the town but was easy to find!
When we arrived we were greeted by a very enthusiastic receptionist...
More
Dear neill1602
Thank you for providing us with your feedback. It is only when we receive feedback that we are able to grow. Muller certainly is an enthusiastic member of the team. I am sorry that some of your experience did not meet your full expectations. I assure you that it is not our normal standard. At Le Franschhoek Hotel...
More
If you own or manage Le Franschhoek Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
472 Reviews
231 Reviews
88 Reviews
