The dude at the front desk must be very busy-don't bother him with your stories, he doesn't want to hear them and he will let you know that. The women at the desk last year were so nice and helpful, think the new staff needs a lesson in customer service. Just happened today when my cousin and I called to... More

Just dialed this place to inquire about Travelzoo deal that they have. Called from a work phone which has a recording function built in. The receptionist got really agitated about that and hang up without giving any details. Called back from a regular phone - similar attitude and time spent on explaining details about 10 seconds. The name of the... More

This hotel is a reasonably priced get away right in the heart of Spring Lake with beautiful lake views. The hotel is very clean, the bedding very comfortable, and the service is excellent (Bill, the general manager was extremely helpful, informative and walked us to our room). You can easily walk to the beach which is just a couple of... More

Stayed 2 nights in room 14. Very clean and well prsented room with superb views. However, bath/shower could do with updating, and as only a couple of rooms occupied no breakfast was set put. The manager did however offer to deliver a cold breakfast selection to the room. The other downside was that the room was very cold, there appeared... More

We loved it. Our first night was at the Chateau which we considered noisy & dark. (Possibly, if you like the Chateau, you won’t like this & visa-versa). Location is terrific – lake on one side, pretty tree-lined residential street other side, facing the ocean which you can see from upper rooms and we could hear in our room (weather... More

We recently stayed here and were overwhelmed by the service, not to mention the beautiful suite with ocean and lake views. The manager was gracious enough to allow us an extended checkout which was much appreciated. We give it our highest recommendation. Terrific value as well,

I could not have asked for a better weekend. This hotel far exceeded my expectations. The hotel manager went out of his way to accommodate my very late check-in. He came up the next morning to introduce himself and see if we needed anything. The rooms were clean, and spacious. When asked the manager recommended local eateries for the type... More

We picked this location because of the reviews on TripAdvisor. We booked it for five nights going through New Years. We arrived past 11 pm due to our afternoon flight from Okla. No one was at the counter, however our key was left in an envelope with our name on it. We walked up the flight of stairs as quietly... More

My 86 year-old Mom and I stayed overnight during the week in early October. The first floor suite had a nice attached porch and great view of the lake out front. The rooms were spacious, clean and comfortable. I slept well.... and I say that after spending the evening on a pull out couch, which in other hotels hasn't gone... More