Shuttle not clearly marked and hotel staff did not properly alert of the issue upon multiple calls
- Holiday Inn Newark
- Newark Holiday Inn

Shuttle not clearly marked and hotel staff did not properly alert of the issue upon multiple calls
With some trepidation I booked an overnight stay here, between flights. Contrary to many of the horrific reviews here, I found the hotel to be more than adequate for my needs. Although a bit dated, it was clean, quiet and well run. The shuttle arrived promptly, front desk check in was efficient and friendly. I loved the 24 hr snack...
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Thank you for taking the time to give us your feedback from your stay at The Ramada Plaza.
I must apologize about the shuttle, this was a very rare incident that we used a mini van to shuttle guests. Having just purchased 2 brand new 24 passenger shuttles, they were both recalled for an emergency repair. Normally I would never...
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Hotel was exceptionally clean and very comfortable. The hotel restaurant was good and prices reasonable. Views were typical industrial with the New Jersey Correctional Facilities not far away. Parking fees for guests should be free but were $15 per day. Free shuttle to EWR and train service to NYC was fantastic with 30 minute frequency 24 hours a day. WIFI...
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Thank you for your review of The Ramada Plaza. I apologize about the WiFi, several of our routers were burnt out due to a power surge, our IT team worked to rectify and ensure it does not happen again.
My team and I are happy we were able to meet your lodging needs and the services such as our shuttle...
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This hotel is conveniently situated close to the airport with an efficient shuttle service 24 hours a day.
The room that we received was large although looked very tired and had a musty smell.
It was adequate for our needs.
The wifi in each room was not working and had been down from the day before. They did have computers...
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Thank you for the feedback regarding your stay at The Ramada Plaza. We are almost there! Renovations are right around the corner, due to the increase in business levels we were forced to postpone to accommodate such great guests as yourself.
I am very happy to here our shuttle and restaurant met your need. Our WiFi is on the mend....
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for a budget hotel I thought this did the job. we just stayed here overnight while transferring through the US. There's a free shuttle minibus bus every 30 mins from P4 skytrain to the hotel which was really useful- its only a short ride and I wouldnt recommend getting a taxi. The room was clean and large. The decor throughout...
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Thank you for your review of The Ramada Plaza. I am very happy that we were able to meet your travel needs.
The Ramada Plaza 9 months ago, prior to new ownership and management, was a very distressed hotel, almost uninhabitable, we have pushed to make the hotel one our guests and employees can be proud of. We have a...
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Hotel is positioned very well for visiting New York City...it's so easy to catch hotel shuttle bus to Newark airport and then catch train to NYC for $25 per day return. The hotel is ok but we found our toilet blocked and the drawer front off and no wifi in room, only in lobby.we asked for plumber to fix toilet...
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Thank you for your review of The Ramada Plaza Hotel. We appreciate you celebrating your family members birthday with us. I apologize if any of my team did not assist in making the day more special by accommodating a request. In discussing this, my management team was unaware a request had been made and assured me they would have jumped...
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It was very convenient to stay at this hotel twice within three weeks...Ten minutes from the airport via their free shuttle. It is an older hotel but well kept and the clerks were very helpful.and friendly....Needed a voarding pass, no problem...We booked thru a discounter and saved a bunch of money but the price did not include their free breakfast..Ate...
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Thank you for your review of The Ramada Plaza. I am happy in knowing we met your travel needs more than once in a short period of time!
We went through a brief struggle with customer service issues and recitified them immediately.
As I have metioned previously I feel that regardless of whether you book through Expedia, Brand.com, Booking.com, or...
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We stayed at this hotel for five days and found it to be very pleasant and quiet. Convenient to New York City. The front desk was very accomodating and helpful. There is no grocery or fast food nearby but this isn't the hotels fault. Our room was clean and comfortable, i'm sure it will be even better when the remodels...
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Thank you for taking the time to provide feedback about your stay at The Ramada Plaza. It is rewarding to here my FD team was able to spend time with you to ensure you received accurate information about your visit to NY. Our service philosophy of excellence is designed to do exactly what it's name stands for, give excellent service,...
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We stayed here one night because we had an early morning flight to catch. The hotel is old and poorly maintained. The tap in the bathtub keep leaking, the carpet was dirty. For an airport location this is definitely not the kind of Ramada we expect to find. Wont stay here again.
I apologize about your recent stay at The Ramada Plaza in Newark Airport. We have finalized our renovations budget and will begin updating very soon. This Ramada Plaza has gone through years of neglect prior to us taking over, we have very strict programs in place to keep up with the issues, but understand we need to renovate.
We will...
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My main complaint was with the shuttle driver. It was in the morning around 6:30am and I was told his name was Jackson. He sat in his drivers seat and absolutely refused to help an elderly man getting his luggage onto the bus. I saw what was going on as this poor gentleman struggled with his luggage and I went...
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I am truly sorry for the experience you had with our shuttle service. We will address the issues and I can assure you we will rectify them. I take every customer service complaint very seriously and will fix them.
Again, I apologize!
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