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All 19 Newark hotels »

Ramada Plaza Hotel Newark Intl Airport /EWR

3.0 of 5
160A Frontage Rd, Newark, NJ 07114
Hotel amenities
Ramada Plaza Hotel Newark Intl Airport /EWR
Ranked #12 of 19 hotels in Newark
3.0 of 5 stars 110 Reviews
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111 reviews from our community

    Trip type
Traveller rating
    11
    37
    30
    8
    24
Date Rating
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed 27 May 2012 NEW via mobile

Shuttle not clearly marked and hotel staff did not properly alert of the issue upon multiple calls

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Nova Scotia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 23 May 2012 NEW

With some trepidation I booked an overnight stay here, between flights. Contrary to many of the horrific reviews here, I found the hotel to be more than adequate for my needs. Although a bit dated, it was clean, quiet and well run. The shuttle arrived promptly, front desk check in was efficient and friendly. I loved the 24 hr snack... More

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Bret Esbrandt, General Manager at Ramada Plaza Hotel Newark Intl Airport /EWR, responded to this review
24 May 2012

Thank you for taking the time to give us your feedback from your stay at The Ramada Plaza. I must apologize about the shuttle, this was a very rare incident that we used a mini van to shuttle guests. Having just purchased 2 brand new 24 passenger shuttles, they were both recalled for an emergency repair. Normally I would never... More

Pennsylvania
Contributor
12 reviews 12 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 17 May 2012
2
people found this review helpful

Hotel was exceptionally clean and very comfortable. The hotel restaurant was good and prices reasonable. Views were typical industrial with the New Jersey Correctional Facilities not far away. Parking fees for guests should be free but were $15 per day. Free shuttle to EWR and train service to NYC was fantastic with 30 minute frequency 24 hours a day. WIFI... More

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Bret Esbrandt, General Manager at Ramada Plaza Hotel Newark Intl Airport /EWR, responded to this review
18 May 2012

Thank you for your review of The Ramada Plaza. I apologize about the WiFi, several of our routers were burnt out due to a power surge, our IT team worked to rectify and ensure it does not happen again. My team and I are happy we were able to meet your lodging needs and the services such as our shuttle... More

Jordan Valley
Top Contributor
50 reviews 50 reviews
Reviews in 24 cities Reviews in 24 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 13 May 2012
2
people found this review helpful

This hotel is conveniently situated close to the airport with an efficient shuttle service 24 hours a day. The room that we received was large although looked very tired and had a musty smell. It was adequate for our needs. The wifi in each room was not working and had been down from the day before. They did have computers... More

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Bret Esbrandt, General Manager at Ramada Plaza Hotel Newark Intl Airport /EWR, responded to this review
16 May 2012

Thank you for the feedback regarding your stay at The Ramada Plaza. We are almost there! Renovations are right around the corner, due to the increase in business levels we were forced to postpone to accommodate such great guests as yourself. I am very happy to here our shuttle and restaurant met your need. Our WiFi is on the mend.... More

London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 12 May 2012
1
person found this review helpful

for a budget hotel I thought this did the job. we just stayed here overnight while transferring through the US. There's a free shuttle minibus bus every 30 mins from P4 skytrain to the hotel which was really useful- its only a short ride and I wouldnt recommend getting a taxi. The room was clean and large. The decor throughout... More

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Bret Esbrandt, General Manager at Ramada Plaza Hotel Newark Intl Airport /EWR, responded to this review
16 May 2012

Thank you for your review of The Ramada Plaza. I am very happy that we were able to meet your travel needs. The Ramada Plaza 9 months ago, prior to new ownership and management, was a very distressed hotel, almost uninhabitable, we have pushed to make the hotel one our guests and employees can be proud of. We have a... More

Chesterfield, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 12 May 2012 via mobile

Hotel is positioned very well for visiting New York City...it's so easy to catch hotel shuttle bus to Newark airport and then catch train to NYC for $25 per day return. The hotel is ok but we found our toilet blocked and the drawer front off and no wifi in room, only in lobby.we asked for plumber to fix toilet... More

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Bret Esbrandt, General Manager at Ramada Plaza Hotel Newark Intl Airport /EWR, responded to this review
16 May 2012

Thank you for your review of The Ramada Plaza Hotel. We appreciate you celebrating your family members birthday with us. I apologize if any of my team did not assist in making the day more special by accommodating a request. In discussing this, my management team was unaware a request had been made and assured me they would have jumped... More

TUCSON AZ
Contributor
11 reviews 11 reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 9 May 2012
2
people found this review helpful

It was very convenient to stay at this hotel twice within three weeks...Ten minutes from the airport via their free shuttle. It is an older hotel but well kept and the clerks were very helpful.and friendly....Needed a voarding pass, no problem...We booked thru a discounter and saved a bunch of money but the price did not include their free breakfast..Ate... More

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Bret Esbrandt, General Manager at Ramada Plaza Hotel Newark Intl Airport /EWR, responded to this review
12 May 2012

Thank you for your review of The Ramada Plaza. I am happy in knowing we met your travel needs more than once in a short period of time! We went through a brief struggle with customer service issues and recitified them immediately. As I have metioned previously I feel that regardless of whether you book through Expedia, Brand.com, Booking.com, or... More

Phoenix
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 7 May 2012
2
people found this review helpful

We stayed at this hotel for five days and found it to be very pleasant and quiet. Convenient to New York City. The front desk was very accomodating and helpful. There is no grocery or fast food nearby but this isn't the hotels fault. Our room was clean and comfortable, i'm sure it will be even better when the remodels... More

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Bret Esbrandt, General Manager at Ramada Plaza Hotel Newark Intl Airport /EWR, responded to this review
12 May 2012

Thank you for taking the time to provide feedback about your stay at The Ramada Plaza. It is rewarding to here my FD team was able to spend time with you to ensure you received accurate information about your visit to NY. Our service philosophy of excellence is designed to do exactly what it's name stands for, give excellent service,... More

Elmhurst, New York
Senior Contributor
29 reviews 29 reviews
Reviews in 14 cities Reviews in 14 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 3 May 2012
1
person found this review helpful

We stayed here one night because we had an early morning flight to catch. The hotel is old and poorly maintained. The tap in the bathtub keep leaking, the carpet was dirty. For an airport location this is definitely not the kind of Ramada we expect to find. Wont stay here again.

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Bret Esbrandt, General Manager at Ramada Plaza Hotel Newark Intl Airport /EWR, responded to this review
4 May 2012

I apologize about your recent stay at The Ramada Plaza in Newark Airport. We have finalized our renovations budget and will begin updating very soon. This Ramada Plaza has gone through years of neglect prior to us taking over, we have very strict programs in place to keep up with the issues, but understand we need to renovate. We will... More

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New york
Senior Contributor
24 reviews 24 reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed 30 April 2012
1
person found this review helpful

My main complaint was with the shuttle driver. It was in the morning around 6:30am and I was told his name was Jackson. He sat in his drivers seat and absolutely refused to help an elderly man getting his luggage onto the bus. I saw what was going on as this poor gentleman struggled with his luggage and I went... More

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Bret Esbrandt, General Manager at Ramada Plaza Hotel Newark Intl Airport /EWR, responded to this review
2 May 2012

I am truly sorry for the experience you had with our shuttle service. We will address the issues and I can assure you we will rectify them. I take every customer service complaint very seriously and will fix them. Again, I apologize! More

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Additional Information about Ramada Plaza Hotel Newark Intl Airport /EWR

  • Holiday Inn Newark
  • Newark Holiday Inn
Address: 160A Frontage Rd, Newark, NJ 07114
Price range (per night):* 97 AUD - 172 AUD

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Ramada Plaza Hotel Newark Intl Airport /EWR
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