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All 8 Mahwah hotels »

Sheraton Mahwah Hotel

3.5 of 5
1 International Boulevard, Route 17 North, Mahwah, NJ 07495
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Ranked #6 of 8 hotels in Mahwah
3.5 of 5 stars 86 Reviews
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86 reviews from our community

    Trip type
Traveller rating
    22
    34
    15
    5
    10
Date Rating
Hbananna89
Valley Cottage, New York
1 review
1 helpful vote
5 of 5 stars Reviewed 15 November 2011
1
person found this review helpful

We recently stayed here for 3 nights and were more than satisfied! I would suggest having a car if staying here, there are lots of places close-by but not within walking distance. The concierge was excellent at helping us find fun things to do during our stay. We went apple picking and shopping at the Woodbury Commons Outlet. You have... More

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Jim Smock, Manager at Sheraton Mahwah Hotel, responded to this review
16 November 2011

Dear Qsmuse, Thank you so much for your great compliments!!! We hope you come back and visit us again soon! More

Lucretius
Grevenmacher
Senior Contributor
33 reviews
25 helpful votes
3 of 5 stars Reviewed 14 November 2011

We stayed here for two nights around a reunion which included a dinner. Getting to the hotel is interesting to say the least - we were not quite sure what was road and what was the drive way and nor was our GPS. In any case, it is potholed, so drive carefully. The parking is a bit awkward and the... More

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Jim Smock, Manager at Sheraton Mahwah Hotel, responded to this review
16 November 2011

Thank you so much for taking the time to review your overall experience as a guest with us. It is apparent we disappointed you during your banquet event and I apologize you have shared comments elsewhere to no avail. We appreciate each review a guest takes the time to complete and I will make sure to pass your comments along... More

Beezer23
New York, NY
Reviewer
3 reviews
5 helpful votes
4 of 5 stars Reviewed 1 November 2011
1
person found this review helpful

I stay at this hotel once a year and every year it doesn't disappoint. The heated indoor pool is a nice size and great for a winter swim. The king sized bedrooms are extremely comfortable and the flat screen tv's in each room are a nice touch. The check ins are always smooth and in my opinion the best hotel... More

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Qsmuse
Saunderstown, Rhode Island
Reviewer
3 reviews
4 of 5 stars Reviewed 23 October 2011

We have stayed at this hotel often in the past because it's convenient, clean and has a good pool for the kids. Booking through Priceline may not be the route to go with this hotel. They are not accommodating at all if that's how you booked your room. But their hotel's regular price, in my opinion is a bit pricey... More

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Jim Smock, Manager at Sheraton Mahwah Hotel, responded to this review
26 October 2011

Dear Qsmuse, Thank you for your continued visits to our property. You're right, our pool is a great area for our littlest guests and our glass elevators are one of our most popular amenities. I apologize you feel you weren't treated just as importantly as every other guest who stays with us. So many guests book through outside sources that... More

Kirstinjoy1204
Ridgewood, New Jersey
Senior Reviewer
6 reviews
11 helpful votes
3 of 5 stars Reviewed 17 October 2011

Front desk and hotel staff amazing. Rooms average, A/C unit kicked on and off like a bull was coming through the front door. We did not come back till 10:00pm... 5 year wedding anniversary and listened to it clicking in every 25 mins. Spent time at the bar and room service so torelable... Great place without the heating/ac noise maker. More

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Jim Smock, Manager at Sheraton Mahwah Hotel, responded to this review
19 October 2011

Kristinjoy1204, I can't agree with you more; our front desk staff members are some of the best in the industry. I'm so sorry your anniversary night was disturbed by our air conditioner unit and it is definitely something I will pass along to our Engineering team. I hope you consider giving us another try as I'm positive you'll have a... More

ap200
Vancouver
Contributor
16 reviews
8 helpful votes
4 of 5 stars Reviewed 13 October 2011

We enjoyed our one-night stay at the Sheraton Mahwah. Front desk staff were average. Restaurant food was decent and restaurant staff were very helpful and courteous. Rooms were in decent shape - likely somewhat recently renovated. Location is convenient, right off the highway. Parking is free in front of the hotel. Also free internet in the lobby internet bar. Overall... More

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Jim Smock, Manager at Sheraton Mahwah Hotel, responded to this review
19 October 2011

Dearl Ap200, With so many hotels to choose from I'm happy to hear your visit was a positive one. Being so close to three major highways makes it very convenient to visit during your travels and our covered parking garage can't be beat when the weather turns bad and you're looking for your snow scraper. More

stltrvlr00
Saint Louis, Missouri
Contributor
14 reviews
5 helpful votes
3 of 5 stars Reviewed 10 October 2011

This hotel appears grand from the exterior. Somewhat misplaced, this soaring Sheraton tower exudes excellence. The registration desk was not welcoming. The staff appeared irritated by the simplest requests, like airport transportation. They were dismissive and really rude. The lounge area is very small but the bartender was kind and helpful. The rooms are quite average. My issue is that... More

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Jim Smock, Manager at Sheraton Mahwah Hotel, responded to this review
19 October 2011

Dear Stltrvlr00, My sincerest apologies that you were not treated warmly by our front desk staff. With so many requests for airport transportation, I know this is a task the team is quite familiar with. I appreciate that a good nights sleep is priceless when traveling away from home and the banging air conditioner that disturbed you will be looked... More

Dhengct
Reviewer
3 reviews
5 of 5 stars Reviewed 1 October 2011

Nothing out of the ordinary about the Sheraton but the staff makes the hotel a great place for business travelers. More

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Fair123
HK
Senior Contributor
21 reviews
16 helpful votes
3 of 5 stars Reviewed 10 September 2011
1
person found this review helpful

This hotel is average. Booking through priceline gets you excellent rates and almost every time comes up a winner on 'name your price'. Would certainly not pay rack rates for the hotel. The breakfast is 'okay', the rooms are fine, the service is fine. It is a basic sheraton in the middle of nowhere. Certainly the best one around. More

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TravelCuties
New Jersey
Top Contributor
221 reviews
116 helpful votes
1 of 5 stars Reviewed 5 September 2011
1
person found this review helpful

Stayed for one night with DH. Would give zero stars if it was possible. Front desk was incompetent and rude. Walls are paper thin - we heard EVERYTHING next door and even the toilets flushing from across the hallway. Note that they allow animals - great if you are traveling with pets, awful if you're allergic or aren't a fan... More

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Sheraton Mahwah Hotel Also Known As

  • Sheraton Mahwah
  • Mahwah Sheraton
Address: 1 International Boulevard, Route 17 North, Mahwah, NJ 07495

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Sheraton Mahwah Hotel
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