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Crowne Plaza Hotel Edison

3.5 of 5
2055 Lincoln Highway, Edison, NJ 08817
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Crowne Plaza Hotel Edison
Ranked #5 of 14 hotels in Edison
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60 reviews from our community

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Date Rating
PR
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 20 May 2013 NEW

I stayed here from 04/27 to 05/03 to attend business meetings. The size of the room is nice and big and the bed is confortable with plenty of pillows. The restaurant is good (depends on what you order). And that's all the good in the hotel. The lack of cleanliness in the room was disgusting. I'm a long hair brunnette,... More

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Austin, TX
Top Contributor
70 reviews 70 reviews
30 hotel reviews
Reviews in 40 cities Reviews in 40 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 19 May 2013 NEW

I stayed here on the recommendation of my client and was pleasantly surprised at the room assigned - it was HUGE, comfortable, and well laid out. The bathroom amenities (shampoo, soaps, etc.) were luxe, and in the main room, there was more than enough space to lay out suitcase, laptop bag, etc. Bed was comfy, chairs were nice, and there... More

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Pittsburgh, Pennsylvania
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 13 May 2013

The room was clean and the bed was comfortable but everything else was... just average. The front desk staff were confused by questions about local restaurants and things to do in the area. The wedding party next door however, must have enjoyed their room as they were loud and annoying until 4am.

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Jonathan L, General Manager at Crowne Plaza Hotel Edison, responded to this review
14 May 2013

Greetings Tim, We are disappointed that we were not able to deliver an excellent experience during your stay. We are working diligently to improve our front desk's service quality, and we hope you will return again to see the difference. As to the noise from the your next door neighbor, we do have security at the hotel on weekend nights.... More

Princeton, New Jersey
Top Contributor
61 reviews 61 reviews
5 hotel reviews
Reviews in 20 cities Reviews in 20 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 11 May 2013

Average rooms, lacking customer service - restaurant on site...ehhhh, probably the same review as the hotel..average...and lacking. Good location, close to major highways. I dunno, Crown Plazas, in the past few years overall seem to be lacking. They are certainly not top star establishments and focus on appearances rather than customer service. Staff needs more training and need to appear... More

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See 3 more reviews by exmazz for Edison
Jonathan L, General Manager at Crowne Plaza Hotel Edison, responded to this review
12 May 2013

Thank you for an insightful feedback. Agree with you 100% customer service should be hotel's focal point as we are diligently providing continuous training with our staff to exceed our guests' expectations. We hope you will give us another try in the future to see the difference. More

Atlanta, Georgia
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 30 April 2013

This was my second long-term stay at this property. I stayed in early December 2012 for a two-week period and again at the end of April 2013, for 10-days. This hotel is as perfect for the business traveler as it is for couples or families. On both visits, I noticed airline crews and many business people in the hotel restaurant.... More

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Jonathan L, General Manager at Crowne Plaza Hotel Edison, responded to this review
1 May 2013

Thank you for a very detailed review of our services. Feedback on what we do well and what can improve upon are equally helpful. Glad to hear you had joined Priority Club (soon to be renamed IHG Rewards Club), you will enjoy similar benefits in all IHG chain hotels such as the Intercontinental, Hotel Indigo, and Holiday Inn. Apologies on... More

Beijing, China
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 of 5 stars Reviewed 22 April 2013

Old hotel with lousy service. Room is large however old and lack of maintenance. Service at front desk and restaurant was not good. Overall it was not up to crowne plaza standard. Just one night stay and would not come back for sure.

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Jonathan L, General Manager at Crowne Plaza Hotel Edison, responded to this review
24 April 2013

We are extremely apologetic that we had not reached your expectations during your stay. I will address your concerns at our staff meeting and re-stress the importance of giving genuine friendly service. I understand you may not choose our hotel again, but please consider us again on your next trip and we will try our best to deliver a Crowne... More

Welland, Canada
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 of 5 stars Reviewed 19 April 2013

The hotel appears to be in decent shape but lacks the customer service attitude and warmth generally but there is always the odd exceptions! Average appointed room that we were assigned on the third floor. A rather busy place during the three days we stayed...I do believe it is because of its convenient location for most amenities.

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Jonathan L, General Manager at Crowne Plaza Hotel Edison, responded to this review
24 April 2013

Greetings Mr. & Mrs. Tsang, We are glad to hear that you found the location of our hotel convenient, but are sorry that our staff were not able to provide a warm delivery during your stay. Customer service is of absolute priority to our team and I will most certainly relay your message to the team. Thank you for choosing... More

New Bedford, MA
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 11 April 2013

We stayed at this hotel April 3-6,2013 for a billiards expo that was at the convention center. When we arrived the front desk staff was very friendly, and the room was very spacious, neat and clean. We had no problem with housekeeping until the last day. We had to be at the convention center for 9 am so we planned... More

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Jonathan L, General Manager at Crowne Plaza Hotel Edison, responded to this review
16 April 2013

Thank you for your compliments on the hotel. We are extremely sorry about the housekeeping incident and will investigate the matter and provide appropriate reinforcement to the housekeeping team. We appreciate you bringing the issue to our attention and hope that we will have the chance to serve you again. More

west central Georgia
Top Contributor
54 reviews 54 reviews
10 hotel reviews
Reviews in 20 cities Reviews in 20 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 8 April 2013

My husband and I spent one night at Crowne Plaza Edison recently because of a 6-hour mechanical delay on a flight from Zurich to Newark. We missed every opportunity for our next flight to Atlanta. The airline company gave us a voucher for Crowne Plaza Edison, and we were quite pleased with our unplanned stay here. The room was on... More

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Jonathan L, General Manager at Crowne Plaza Hotel Edison, responded to this review
10 April 2013

Happy to hear that we were able to exceed your expectations in what must have been an exhausting trip from the flight delays. We are very proud of our food quality as our kitchen staff, and I am sure they would appreciate the compliment. Thank you for your kind words and hope we will have a chance to serve you... More

Bentonville, Arkansas
Top Contributor
55 reviews 55 reviews
17 hotel reviews
Reviews in 21 cities Reviews in 21 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 8 April 2013

Clean room, friendly staff, so so breakfast, annoying heater/air conditioner. I have been going to this hotel for 9 years and I have yet to stay there without the keys demagnetizing (when I forget to put a spare in my wallet) and stop working requiring a trip down for new keys.

Was this review helpful? Yes 1
Jonathan L, General Manager at Crowne Plaza Hotel Edison, responded to this review
10 April 2013

Thank you for choosing Crowne Plaza Edison the last 9 years and letting us hear your concerns. We are working on acquiring quotes for our heater/air-conditioning units to begin the replacement process. Again, thank you for the feedback. More

 
 
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Additional Information about Crowne Plaza Hotel Edison

Address: 2055 Lincoln Highway, Edison, NJ 08817
Phone Number:
Region: United States > New Jersey > Edison
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
Ranked #5 of 14 hotels in Edison
Price range (per night): $114 - $179
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Settle into the sensible and elegant Crowne Plaza Hotel Edison. Whether you re a business or leisure traveler, you ll enjoy the combination of practicality and aesthetic appeal. Our beautiful hotel features 169 spacious guestrooms and suites with contemporary amenities such as wireless high-speed Internet access, a 24-hour business center, a fitness center open 24/7 and local shuttle service within 5 miles, based upon availability. You won't have to go far to grab a bite to eat. Christie s Steakhouse Restaurant is onsite, serving breakfast, lunch, and dinner. You can also grab lunch, dinner, and your favorite drink at Christie s Lounge. Whether you re holding a business retreat, board meeting, or training seminar, your comfort and success are paramount. Take advantage of our facilities, which boast 12,000 square feet of flexible meeting and banquet space fit to accommodate 200 people for socials and 300 for conferences. Whatever your needs, Crowne Plaza is where your success starts. ... more   less 
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Crowne Plaza Hotel Edison
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