As a person who has been in the hotel busness for over 20 years I have never stay at a hotel where the entire staff was unfriendly, very unprofessional, rude and unknowledgeable including the GM, will never stay again, slippery floor, water in the elevator, bugs in guest rooms, room smells like mildew, waited at the front desk for 20...
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When I spoke with you on your way out of the hotel, I apologized and asked you what I could do to make it better. I did envoke the 100% guarantee, which was to make your first night complimentary. I also offered for you to give us another chance to make it up to you and offered you a free...
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