The staff was AWESOME. A nice little getaway. Aaron front desk was above and beyond effecient, helpful and friendly. Patricia, front desk, Kentisha and Renee, servers, Ernest F&B Manager all so welcoming. Lived in Vegas all our lives and would like staff of hotels here to intern at the Lodge to learn people pleasing skills. The food a bit pricey...
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We are Las Vegas residents, and went to try out Mt. Charleston to get away from the Vegas heat. Needless to say this was the best getaway in Vegas we have found. The front desk staff was awesome-especially the front desk supervisor "Aaron." He went above and beyond to make our stay extremely comfortable. The food was excellent. I would...
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A one room steam sauna does not constitute a RESORT SPA. Their only ammenities are that its in a scenic area,you hike/ drive and they have a over priced retaurant. I prefer going a little farther up the hill for a great lunch and view with Cabins in the parking lot are avail to stay in for approx $170 on...
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Dear helennails61,
Thank you for staying with us here at The Resort on Mount Charleston, we apologize that our spa did not meet your resort expectations. We certainly appreciate your feedback, It is extremely important to us. We hope you decide to give us another opportunity in the future.
Sincerely,
Marc Nelson
General Manager
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Great place to stop for lunch while hiking in the charleston wilderness. Food is average to good. Service was good. Pricing is a little on the high side. But the location kind of dictates that. I'm sure it's not inexpensive getting all your foodstuffs to this remote location. Happy to support them. Enjoy
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Dear Naturalsideofvegas,
Thank you for stopping by and having lunch with us and supporting our mountain community.
We hope you enjoyed your meals and hope to have you back as an overnight guest very soon so you too can enjoy the full beauty of The Resort on Mount Charleston.
Thanks Again,
Marc Nelson
general Manager
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We live in Vegas and went to the Mountain for a get away. The area is beautiful. We hiked many of the trails. The hotel is nice but needs updating. The areas needing updating include the carpets, bathrooms, and furniture. There is rustic in the National Forests and then there is need for updates. The happy hour was great with...
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Dear gonefishing85,
Thank you for taking the time to post your honest feedback regarding your stay here with us at The Resort on Mount Charleston.
We glad you were able to enjoy the beautiful scenery (and yes, see the real cowboys that live and work up here) and enjoy incredible amenities here at the hotel.
We can't wait to have...
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My husband and I decided to take advantage of an overnight special advertised at the Resort at Mt. Charleston. A room with dinner and breakfast for two included for a reasonable price. I have to say that the location is great, it's always nice to get away to the mountains and do a bit of hiking. Check-in was a bit...
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Dear Michelle B,
Thank you for taking the time to post your comments on TripAdvisor regarding your stay here with us at The Resort on Mount Charleston.
We are glad you took advantage of our ValPak promotion. Sounds like you were able to take advantage of the beautiful hiking trails up here too.
We are looking forward to your next...
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crisp clean air from our balcony was the highlight of the stay
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Dear livetotravelallovrwd,
Thank you for taking the time to post a comment about The Resort on Mount Charleston. We truly appreciate your patronage and hope to see you back here soon.
Mount Charleston does have crisp clean air and incrediblly spectacular views surround you from all sides. Mount Charleston offers a great escape from the everyday grind of the city....
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We enjoyed our stay on the 3rd floor on a stormy night! Rooms are quaint and very functional. Flat screen tv, older bathroom in good service, the balcony is TINY appx 3 x 5 feet, with open slats on the floor not for faint of heart to look down. The bar is fun, has a nice pool table, juke box...
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Lorrie D,
Thank you very much for taking the time to let us and everyone else know about your stay here at The Resort on Mount Charleston. We are so happy that you had such a great stay. Your comments mean a lot to us and make each of us here at the resort both proud and fulfilled that we...
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OK, so yesterday (2/28/12) my wife and I drove up Mount Charleston, to The Resort on Mount Charleston (not to be confused with the Mt. Charleston Lodge), for lunch at their A Cut Above restaurant.
A Cut Above? Really? Above 6000' for sure, but that's about it.
The spinach and artichoke dip was the strangest looking one we've ever had....
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Dear deanherrington,
Thank you for taking the time to share your recent dining experience. I am sorry that your dining experience was not up to your standards.
I have shared your comments with my entire staff to ensure that all dining experiences are much better then what you experienced and that all issues are addressed immediately.
We certainly hope that...
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My husband, our three-year old daughter, and I live in Vegas and headed up to Mount Charleston for some winter fun. I booked the Presidential Suite as it was the only room on the mountain I could find that has a door separating the living area from the bedroom. We wanted to be able to put the little one to...
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Thank you simplefresh for taking the time to share your experience from your stay here at The Resort on Mount Charleston.
My staff and I are count on our repeat business, your patronage and the word of mouth to grow our business. Your comments will help to spread the word about our commitment to quality and service as we are...
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