This motel is gated except for one opening car drive along Washington Street. During the day you will probably find some homeless individuals panhandling on the street corner outside the gate. This usually ends by dark, but some night camp in a sidewalk alley a bit south on Main Street. That being said, I walked the 1/2 mile each night...
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Hello:
I thank you for taking the time to write a response for our property. We do review all guest comments and focus on improving in the areas of which we have control.
Again, I thank you and hope to see you again.
Best Regards,
Kim Signore
Sales Manager
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Let me start by saying the room was clean, comfy bed, clean linens, quite rooms, lots of parking, only 1/2 mile to Fremont street so a cheap cab ride.
With that now the bad-
The hotel is in a terrible area of town, homeless camps across the street, no place you want to be at night. While in the lobby...
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Hello:
I thank you for taking the time to write a review for our property and your experience. I do apologize for not exceeding your expectations. We do review all comments and focus on improving in all areas which are not rated as satisfactory to our guests. I do appreciate that you did list positive aspects of our property as...
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We drove into Vegas after midnight. Checked gps for best western and this popped up. First best western we've been to in the USA pretty disappointed!! For the amount of money we were charged found the hotel/motel in rough shape the front looked great but when u turn the corner not so pretty. Was really late and needed to get...
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Hello:
I am very sorry that you were dissatisfied with your recent stay at our property. I do thank you for
choosing BEST WESTERN and hope that you continue to do so.
I will share your comments with our Management staff and Owner as we are always thankful for our guest comments and reviews.
Again, I apologize for your dissapointment...
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This property was newly remodeled and a nice property. The employees went out of their way to be helpful and remember our requests. Very nice, good restaurant attached. Too far to walk to strip, need a car or cab.
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I thank you for taking the time to write a review regarding your recent stay at our property.
I hope we have the opportunity to serve you again in the future.
Best Regards,
Kim Signore
Sales Manager
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From Phyllis the front desk manager to Jeffrey the restaurant manager, the service was amazing from the time my wife and I arrived until the moment we left. In an age of diminishing customer service, the Best Western on Main Street and Washington exceeded our expectations and my wife and I will most certainly choose this location again!!
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I sincerely thank you for taking the time to write a review. We hope to see you again and wish you safe travels.
Kim Signore
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Very nice hotel, with a very friendly and courtsey staff. Nice restaurant to eat at, and very close to downtown vegas.
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Thank you so much for taking the time to write a review for our property. There are many options in Las Vegas and we thank you for choosing us for your lodging needs. I will share your review with my staff. We hope to welcome you again.
Best Regards,
Kim Signore
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Traveling with spouse and sister. Decided to not stay on the strip and remembered staying at hotel near a park. Thought it might be the same hotel, but the area has changed so much. The location seemed to be ok at first until the gps directed to enter from Main Street, which is impossible. We drove down Main until we...
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I am so very sorry you left our property dissatisfied. We appreciate your comments and I will share your notations with the General Manager/Owner and the Maintenance staff. I do appreciate that you will continue to choose Best Western properties for your lodging needs. Thank you again for taking the time to review our property.
Kim Signore
Sales Manager
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My wife and I spent the night after watching the superbowl at their bar. The staff was awesome and the food excellent. Room was spacious and breakfast at the restaurant was bargain. We will look forward to spending another night with them.
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Thank you so much for taking the time to write your review. I am very pleased to hear that you had a great time at the Super Bowl party! Please visit us again.
Best Regards,
Kim Signore
Sales Manager
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My husband and I needed to get away for a few days and decided on the Best Western Main Street Inn. It was convient to walk to the downtown casinos along with great food and peace and quiet. Everyone was great and friendly. Can't wait to go back next year!
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Thank you for writing a review for our property. I thank you for choosing BEST WESTERN and we hope to have the opportunity to welcome you to our property again on your next visit to Las Vegas.
Best Regards,
Kim Signore
Sales Manager
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I was traveling cross country with a car full of stuff. I had a bike on a bike rack, locked to the bike rack with a bike lock. I picked the hotel because it is dog-friendly, and a lot of the nice hotels don't allow dogs.
When I checked in, I asked about how safe my bike would be. To...
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Hello:
I am so very sorry that your bike was stolen while you were at the property. I can honestly tell you that this was an isolated incident and not something that has happened in the past. I do sincerely apologize and hope that this does not deter you from choosing BEST WESTERN properties in the future.
Sincerely,
Kim Signore...
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