This was the second time my husband and I stayed at The Hotel, but this was the first time we attempted to relax at the pool. The Hotel does not have it's own pool. You have to use the Mandalay Bay pool. We walked around for 30 minutes trying to find a place to sit (like many other people we...
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Thank you for your comments. Just like room rates, our reserved chair pricing varies at times based on a combination of factors (occupancy, availability, etc.); we regret if the reserved seating pricing fell short of your expectations. Please know that we evaluate our pricing each season, and your comments will be considered in the future discussions of this topic. Please...
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THEhotel has a lot going for it. Great suites, a boutique feel, no casino in the lobby and a less crowded feel than most of the hotels around. If you want to be in the action but not always surrounded by it---this is a great choice. We found the service to be attentive--although we would have expected to receive evening...
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Thank you for your review and for your kind reflections on your stay. If guests would enjoy our turndown service, we encourage them to call our Guest Services department to put in a request. We sincerely appreciate your kind statements about the service you received and the overall atmosphere at THEhotel. Thank you for allowing us to host you most...
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We stayed at TheHotel for 6 out of our 7 day stay and it was okay. The lobby was beautiful and the staff was great. The valets always remembered my name. The one bedroom and 1.5 bathrooms was well done. Our problem was that we stayed our first night at Trump Tower and it spoiled us. At TheHotel they charge...
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Beautiful suite - could not have asked for more. The living room with wetbar and a powder room was great. The bedroom had a very comfortable bed and lovely decor. (The TV needs to be updated to a flatscreen, but was large and in working order.) The bathroom was heavenly - spacious glass shower, roomy soaker tub, good lighting and...
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Thank you for your kind comments! We’re glad you had a wonderful stay. Since THEhotel is located at the south end of the strip, guests have quick access to McCarran International Airport, several golf courses, a great outdoor shopping district, and the “Welcome to Las Vegas” sign (in walking distance!). For navigating the strip, guests can access our sister properties,...
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The rooms are all suites, huge and beautiful. We were in a corner suite on the 36th floor. It was wrapped in floor to ceiling glass so we overlooked the strip lit up at night. They have a separate living room and a guest bathroom, three tv's, livingroom, bedroom & bathroom and a nice bar. The Mandalay Bay beach area...
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We stayed at THEHotel for my birthday weekend with a group of nine. Loved the layout of the room, with exception that there is no refrigerator. I liked the nice upgrades of marble, big tub, double sinks in the bathroom. The pool is not the best compared to other hotels. The cabana price is outrageous. Way worse than any other...
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Happy belated birthday! We appreciate hearing about your recent stay, and we thank you for your review. We’re pleased you enjoyed our THEhotel suite interiors. We also strive to provide a modern, one-of-a-kind pool facility featuring 11-acres of sand and water at Mandalay Beach. Your comments have been shared with pool management. Thank you for allowing us to host you...
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Our stay has not started very well. Land and wireless not working. Being here for a it convention and.needing to keep in touch with corporate not good. Then to pull back the cover on the bed and there is a stain...worse. But it did not stop there. Remote for tv in bathroom not working. Took a bath and when I...
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We appreciate the timely posting of your review. We apologize for the difficulties you have experienced within your room accommodations. While you have notified our teams of the disappointments encountered, we would like to look into your comments even further. While we strive to operate our resort at full-efficiency, we hope you will allow us to remedy said quandaries to...
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Checked in with out any drama on the Mandalay Bay side of the complex. This whole complex is pure class. People say that its too far away from everything but the monorail takes you right up to the Excalibur and then you are good to go. There are some great shopping centres around and all of the staff are lovely.
My wife and I stayed at THeHotel in January 2011 for a few nights. Coming from NY my wife had a bit of jet lag and went down to the front desk to find out some information about booking a spa appointment. She specifically told them that I was sleeping and not to disturb our room. Well they rang the...
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We appreciate hearing about your experience. We would like to apologize for the disturbances you encountered while attempting to get some rest. We always intend to make our guests more comfortable with every guest-staff interaction at our resort, and it is this service factor that sets us apart from other hotels. We would like to look into this situation further...
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My husband chose this hotel for a work trip. The room wasn't ready upon arrival at 7:00pm and the hotel staff were rude when he expressed his unhappiness with the situation. Honestly expected more from "THEhotel".
Thank you for your review. We regret that you experienced a rare occurrence of not receiving your room assignment immediately upon your arrival. Our official check-in time begins at 3 p.m., and our staff makes every effort to check-in our guests who arrive earlier or later in the day. We apologize for the wait time experienced prior to receiving communication...
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