First I'll start with the check in which we booked online with a confirmed reservation. When we arrived, there was no record of it on the computer, so the clerk called it in and evidently the main computers went down. The clerk kept us waiting while she was on the phone with the main office, while we did have the... More

We selected this "Pet Friendly" hotel in Elko, Nevada as frankly there were only two or more in this small town that took pets and this was supposedly a 2 star hotel. Not the best obviously, but the best of what was available. Our "pet friendly" room, Rm 127, was completely worn out. The carpeting was host to literally hundreds... More

We won this on a bidding site for a good price. It was for one night on a long roadtrip. I would have been less satisfied if I had paid the website rate. The room was fine other than a somewhat medicinal smell (probably the cleaning products.) It was great that he indoor pool was open 24 hours, but for... More

Stayed there in late May 2011. Upon arrival, I was greeted by two very friendly front desk staff. Made my wife and I feel very welcome. I believe their names were Michele and Monica. They quickly checked us in, a plus after a long day of traveling, described all of the amenities, and the breakfast in the morning at Maddy's... More

I will never stay at this hotel again. The price of the room compared to the cleanliness was not worth it. I paid over $100 and the room quality was only worth about $50. I figure if I am going to pay $100 the room should at least be clean. The desk clerk was not very pleasant and didn't ask... More

We stayed here three nights. We were comped our rooms by the local Casino, Gold Dust West. We were pleasantly surprised buy what we got, Very Large rooms, kitchenettes, separate bed rooms, and wet and dry sauna and pool. The staff was friendly, We met the Manager Barbara who was very nice. They did not have a breakfast at the... More

I stayed at the Shilo Inn last night because of a prior stay that I was very pleased with. My second stay however, was not quite as impressive. The desk was messy with papers everywhere and a ton of memos taped to it, very unprofessional to post these in view of guests. The front desk staff, both at check in... More

We had a huge room, with a complete kitchen and a very comfortable bed. It is dog-friendly (a must with us) and overall very nice. Instead of giving you breakfast, they give you a voucher for a neighboring restaurant.

Very nice room and bath. The rooms were new and large. The only problems were a broken spa and a confusing TV menu.