Terrible dirty room, especially the bathroom. Ring around the tub, patches on the walls. And yellow streaks on the white walls. Bedding was old. Rooms reeked of smoke (non-smoking!) Could not adjust the heater/air was either hot or ice cold....WILL NOT STAY AGAIN!
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My wife and I stayed here on our way to Sturgis and found the night clerk to be very efficent and courteous. The room was clean and bed was very comfortable. Will stay there again if the need arises
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I checked reviews from TripAdvisor before i booked our - thankfully - one night stay in O'Neill on our way frather west. The front desk worker was very kind and friendly, and the hotel seemed to be good enough for us for one night. The hotel room was kind-of clean, the vacuuming could have been done better, as there were...
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I would like to extend my sincerest apologies for any inconvenience and discomfort that we caused. I realize how frustrating it must be to stay in room, which is below your standards.
We are working on correcting these issues and I have discussed these concerns with my entire staff. They understand how unacceptable this type of service is which is...
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The rooms were clean and comfortable, and the rates were more than reasonable. Free high-speed internet. There is a hottub, but no pool.
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The suite was always clean and well-prepared with fresh towels daily. Housekeeping worked around our schedule. The continental breakfast they offer is extensive, always fresh and well-stocked. We looked forward to sitting in their dining area at the start of each day to enjoy a healthy breakfast while we were there! Although the room didn't have much by the way...
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