The biggest disappointment for us was that the pool and hot tub were closed. Had I known this, we would have just stayed with family in town. The continental breakfast was horrendous and the hallways reeked of smoke/cleaner/something strange, even in the non-smoking section. The room smelled better, but it was damp and stinky in its own way. The staff...
More
What is with the stench in this hotel? Ugh, it was awful and everywhere! I can't tell what it is, but it is all through the halls and into the rooms, but not quite as bad in the room. Still, I paid in advance through Expedia and so was stuck for four nights. Opening the window helped a little, but...
More
I am terribly sorry that your experience was not up to par, I know how frustrating it can be when products or services don't meet expectations. I wish I knew more about your stay to determine the cause of the odor you report. Please note that we contract with a nationally recognized company specifically for their air quality program, this...
More
I must say, when I initially booked a room at this hotel I was a bit concerned after reading the reviews, however after contacting hotel management, the put my fears to rest, for the most part.I was still a bit apprehensive due to the reviews about noise,customer service etc... We arrived and were greeted by Tracy at the front desk...
More
So you enjoyed your stay, we look forward to your next visit!
More
With kids in Montana hockey you spend lots of weekends citys that you wonder if you should just drive back and forth. But not with Missoula. Sarah at the desk asks how are we and when will we be back in town and remembers us. Over New Years weekend this year when the roads were bad and we needed to...
More
I love when individual team members get accolades from our guests, it highlights how hard each member of our staff works to create an exceptional guest experience. Our guests may arrive as strangers, but they often leave as friends.
More
This truly great facility with a pool, delicious hot breakfast, and incredibly nice rooms at this price? This is incredible! And if that were not enough, the staff was beyond welcoming. Just good, good people. Consider me a customer for life! Hope that Clay is on staff when you stay. You will be well taken care of.
More
Thanks so much for your comments. We strive for exceptional customer service as well as offering a great value, I'm glad you feel that we met our mark!
More
I stay at the BICC in Missoula each time I'm there for business... 5 nights at a time. The staff are responsive, polite, and glad to see me. The hotel is clean, quiet, and comfortable and very reasonably priced. Other perks include: great food, a casino attached to the bar/restaurant, and a conference center. I'm not much of a swimmer,...
More
Thank you for your review, we enjoy hosting business travelers and work hard to meet their needs.
More
My husband and I stayed here for New Years. Unfortunately, Expedia messed up our reservation (again), but Traci at the front desk was wonderful and fixed everything!! She upgraded us to the suite and we had a wonderfully perfect New Years!
More
I'm so glad Traci was able to correct the Expedia issue and that your New Year's turned out so well. Did you go to our Bar & Grill for the live music? It was a great New Year's eve show. We hope to see you again soon!
More
The excellent service from Traci at the front desk was a positive. She was genuine and sincere. I was there recently for a weekend of hockey fun! Thanks Traci! I give her 6 stars for taking good care of us!
More
We love Traci too! Thanks for sharing your experience.
More
We recently stayed here for 2 wks. While the physical aspects of the rooms and common areas at the Broadway Inn were only average, I can't say enough positive abt the staff. They were extremely friendly and clearly went out of their way to make our stay pleasant. The quality of the staff elevates this place from average to well...
More
Thanks so much for the positive feedback about our staff! We are very fortunate to have a great team that consistently goes above and beyond to provide the best possible experience for our guests. I hope you visit us again soon!
More
This ranks up there with one of the worst hotels we ever stayed at. We chose this hotel since there wasn't much available in town due to a big weekend football game and now I know why there was room available.
The rooms themselves were below average and quite a bit dated and the overall hotel did have a funny...
More
It is always good to get feedback, although sometimes it is hard to hear. First, let me apologize that your overall experience was not better, we have a hard working staff that tries every day to offer a quality product.
You may be interested to hear that we are in the process of replacing the bedding in all of our...
More
If you own or manage Broadway Inn Conference Center, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
123 Reviews
31 Reviews
85 Reviews
