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Holiday Inn - The Grand Montana Billings

3.0 of 5
5500 Midland Road, Billings, MT 59101
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Holiday Inn - The Grand Montana Billings
Ranked #25 of 43 hotels in Billings
3.0 of 5 stars 86 Reviews
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86 reviews from our community

    Trip type
Traveller rating
    17
    14
    26
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Date Rating
Spokane, WA
Senior Contributor
22 reviews 22 reviews
Reviews in 18 cities Reviews in 18 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 26 May 2012 NEW

My second time here totally changed my impression of this hotel. Ended up here after I received the worst service ever at a hotel from the Best Western Kelly Inn and the people at this hotel alone make me give them a 5 star rating. While yes, like my last review says, it is an older hotel, but they seem... More

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Watford City, North Dakota
1 review
5 of 5 stars Reviewed 17 May 2012

The hotel is centrally located right off the freeway and offers affordable prices along with panoramic views of the city. Close to malls and other amenities and kids still eat free which in this economy makes for a wise choice. I enjoyed the tower rooms for the view at the price offered and would recommend this to anyone. Another plus... More

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ManagerBillings, General Manager at Holiday Inn - The Grand Montana Billings, responded to this review
21 May 2012

Thank you for taking the time to write about your stay at the Holiday Inn Grand, we thank you for your compliments and we look forward to serving you your next visit to Billings! More

Butte, Montana
Senior Contributor
29 reviews 29 reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed 28 April 2012
1
person found this review helpful

I have stayed in a lot of hotels and as a former manager of a motel understand that sometimes there are problems but I have never seen a hotel with the problems this one has. We had booked the convention well in advance but the rooms we were told we would have--were in use with an over-flow from another convention.... More

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ManagerBillings, General Manager at Holiday Inn - The Grand Montana Billings, responded to this review
11 May 2012

I would like to thank you for taking the time to write about your recent stay at the Holiday Inn Grand MT. We apologize for the elevator being down; we had to wait for parts to be built to make the necessary repairs. It will be back in action on May 12th. We enjoyed working with your group and we... More

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Palm Beach, Florida
Contributor
16 reviews 16 reviews
Reviews in 14 cities Reviews in 14 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 23 April 2012

The hotel is a bit dated. The rooms look tired and in need of a renovation. I had a corner room in the tower which was an upgrade. I'm glad i didn't have a room in the wing. It looked like a long walk. On my second night i went down to the restaurant at about 8:50 pm and they... More

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ManagerBillings, General Manager at Holiday Inn - The Grand Montana Billings, responded to this review
24 April 2012

Thank you for your comments; we welcome any suggestions that improve the quality of our guest’s experience. We continue to make changes according to guest’s feedback. We hope to have the opportunity to serve you in the future and let us know how we are improving. More

Kalispell, Montana
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
3 of 5 stars Reviewed 23 April 2012

It's a remodeled older hotel that exists for conventions primarily. I stayed there for five days and they never cleaned the sweat off the exercise machines left by a careless person and the dust on the carpet was pretty thick behind the chair in my room. The pool area is very nice and the water was deep and warm. I... More

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See 2 more reviews by sunfun453 for Billings
C. MT
Contributor
13 reviews 13 reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 22 April 2012

I have stayed at the Holiday Inn Grand MT several times before but the last visit was lets just say was awful... First off it took nearly 20 mins to check in at the front desk as there was only 1 person working it but there was also only 3 guests in front of myself. Seems like the front desk... More

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ManagerBillings, General Manager at Holiday Inn - The Grand Montana Billings, responded to this review
24 April 2012

Thank you for your comments; we welcome any suggestions that improve the quality of our guest’s experience. We continue to make changes according to guest’s feedback. I apologize for the problems you encountered with the pool tournament noise levels. We hope to have the opportunity to serve you in the future and let us know how we are improving. More

Bethune, South Carolina
Senior Contributor
40 reviews 40 reviews
Reviews in 20 cities Reviews in 20 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 20 February 2012
2
people found this review helpful

My sister's room in "the tower" was much nicer than my room in the 2 story building. My room had an exposed metal bar, open to the room, with 4 hangers for a closet. My sister had a microwave and a refrigerator, I had none. My room was serviced every day, her's was not. Day one the towels were very... More

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See 2 more reviews by re3ver for Billings
ManagerBillings, General Manager at Holiday Inn - The Grand Montana Billings, responded to this review
21 February 2012

Thank you for your comments; we welcome any suggestions that improve the quality of our guest’s experience. We continue to make changes according to guest’s feedback. I apologize for the inconsistencies you encountered and will work with our team to improve our communication efforts. We hope to have the opportunity to serve you in the future and let us know... More

Belgrade, Montana
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 6 February 2012

I’m forced to rate this Holliday Inn average, but in truth it is much better than average, just not quite “very good”. I’m a big fan of Holliday Inns, and this one has the usual impressive atrium with tiered baloneys that enhance space and make your forget your packed into the endless hallways of a hotel. It’s located conveniently close... More

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ManagerBillings, General Manager at Holiday Inn - The Grand Montana Billings, responded to this review
13 February 2012

Thank you for taking the time to post your positive comments regarding your recent stay with the Holiday Inn Grand. We thank you for your business and look forward to your next visit! More

Kirkland Lake, Canada
Contributor
19 reviews 19 reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 13 January 2012

Nice and clean hotel and location is quiet. They allowed out little Morris to this hotel and were very kind to him. Gave him a little doggy bag with treats!

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ManagerBillings, General Manager at Holiday Inn - The Grand Montana Billings, responded to this review
18 January 2012

Thank you for taking the time to post your positive comments regarding your recent stay with the Holiday Inn Grand Montana. We thank you for your business and look forward to your next visit to Billings! More

Portland, Oregon
Contributor
19 reviews 19 reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 9 January 2012

This is a yearly business meeting held at the Convention Center next door. I never look forward to staying at this Hotel as it's always a terrible experience. This year however, it looks like new managment has taken over. It was a better stay - I would now consider it 'adequate' at most. Glad it's just a short stay. Food... More

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See 2 more reviews by Ninno7 for Billings
ManagerBillings, General Manager at Holiday Inn - The Grand Montana Billings, responded to this review
18 January 2012

Thank you for your comments; we welcome suggestions that improve the quality of our guest’s experience and we thank you for taking the time to let us know that we are improving. We are excited that our Executive Chef just introduced a new menu which features quality Angus steaks and many more selections. We hope you have the opportunity to... More

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Additional Information about Holiday Inn - The Grand Montana Billings

  • Billings Holiday Inn
  • Holiday Inn Billings
Address: 5500 Midland Road, Billings, MT 59101
Price range (per night):* 100 AUD - 160 AUD

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Holiday Inn - The Grand Montana Billings
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