The hotel is looking a little tired in some of the public areas eg the swimming pool, but considering the only place we had time to visit in St Louis was the Gateway Arch , we couldn't fault the location! It was a shame about the parking, which is next door and costs 10 dollars a night , as we... More

I warned Crowne Plaza corporate, in my final attempt to get their billing error resolved, that I would get my money's worth on every review site I can find. Not only has it not been resolved, but I never even received an e-mail or phone response to my form submission. I booked my room through Priceline (pre-paid) and stayed March... More

Stayed in a balcony room on the 9th floor for two solid weeks while in St. Louis for work. The fact that the balcony was unlocked and accessible was a bonus, so I had a nice view of the arch. The room was big, the bed was comfy, the internet wasn't fast but it was acceptable most of the time.... More

My Son & his friend went to St. Louis for a few days and I booked this hotel for them. Their room was super clean, very spacious, friendly staff, amazing roof top pool. Centrally located, walking distance to everything, Arch, Busch Stadium, places to eat. They were very happy with this choice.

You will notice that in earlier reviews I raved about this hotel. After a horrible experience at another downtown St Louis hotel, the Crowne Plaza did an outstanding job the next two times we stayed with them, and I said at that time that we would never stay anywhere else. However, this past experience has opened the door for my... More

I stayed here for one night at the end of a business trip for my day to explore the city. Staff on check in were not very friendly or did not acknowledge my long wait. The hotel is large with a cinema, and bars and restaurants. However in comparison to the downtown Mayfair hotel, I found it impersonal - while... More

The only good thing about this hotel is it's proximity to downtown. We arrived at 3pm to check in and our rooms weren't ready until almost 5pm and sat waiting without any explanation, apology, or even a complimentary snack or drink. The AC in our room was not working correctly and hotel staff was extremely rude and unhelpful. When we... More

Overall our stay at the Crowne Plaza Hotel was pleasant. The room was very clean and the linens were nice. Our room had an outdated air conditioner though. It was hot when we were there for a ballgame and we had to call the desk to see if they could fix the air because it wouldn't cool the room. Their... More

We had accommodation at another property that had major security and sanitary problems. There is a 10k person conference we're attending for a week. It was 8pm on our 2nd night of a 4 night business trip. Hotels were 100% full but we were fortunate to snag a room at CP. Drew W. at the front desk was so helpful.... More