Checked in about 8pm after a day at the zoo. We were hot and tired and couldn't wait to get in the pool and relax. No one told us that the pool was closed until after we were in our suits and ready to dive in. In our room, the wall paper was coming off the walls, the carpet was... More

After traveling by air for 2 days continuously-from Nigeria to Atlanta then St. Louis-for my son's birthday, I was exhausted & needed to crash. Sadly Priceline messed my reservation up but the patient & helpful lady at the front desk, Ms. April Harris made the entire experience worthwhile. Though she was obviously very busy, she took time to make sure... More

The three days we stayed were great due to the front desk agent Brianna. she fixed our tv which we were having problems with. we called in advance, when we got there she had everything ready to go and we did not have to wait. so, our home wasnt ready so we had to find a place to stay and... More

First the good. The hotel staff did everything they could to help us with our stay. Especially April Harris who answered an endless stream of questions about where to get things in the area, and helped us get the sleeper bed ready in the room. If we are back in the area, I hope she's working again. The hotel is... More

Outstanding customer service! Gwen went above and beyond what would be expected to make our stay comfortable. There was a mix up with the reservation and we were placed in a smoking room. The entire hotel was booked due to a rugby tournament and she somehow found a way to move us to a non smoking (wonderful smelling) room. She... More

Fine Stay. Really enjoyed the swimming pool on a cold day. Very helpful and friendly staff. Room was in excellent shape and the beds were some of the most confortable I have slept on for a long time. Breakfast was very good with a variety of items and the person stocking was literally running to keep up with demand. This... More

After every trip I stop here to let whatever stress or even joy calm a bit. The staff is by far the best I've ever had. I'm not a normal guest, blue hair, my clothes must look so silly to them but it makes no difference. They always treat me like a family member returning home. The items put off... More

Pool wasn't the cleanest but was ok. After leaving the hotel for the evening we returned and there was no parking. The attached restaurant/bar had a live band so there was no parking for hotel customers. Room was warm so tried to turn on air but wouldn't work. The wires were fried and caused a shower of sparks a couple... More

My husband, our 2-year-old daughter and I decided to take a last-minute trip to St. Louis. We did a Priceline Express Deal. This was the hotel we got. We found the front desk staff to be friendly, the room to be plenty clean, and no real issues with the room. Pool was closed for cleaning, but the game area was... More