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BEST WESTERN PLUS Kansas City Airport-KCI East

2.5 of 5
11130 Ambassador Drive, Ambassador Dr & 112 Street, Kansas City, MO 64153 (Formerly Holiday Inn Express Kansas City/KCI Airport)
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BEST WESTERN PLUS Kansas City Airport-KCI East
Ranked #3 of 108 hotels in Kansas City
4.5 of 5 stars 13 Reviews
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13 reviews from our community

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Date Rating
Woodbridge, Virginia
1 review
5 of 5 stars Reviewed 24 May 2012 NEW

I stayed here when I couldn't get a flight out of KC!! Great service! Leesha was amazing!! Comfy bed!

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Ashish Patel, General Manager at BEST WESTERN PLUS Kansas City Airport-KCI East, responded to this review
25 May 2012

Msbradfordmelanie, I am happy to hear that we were able to take you in when you couldn't get a flight out of KCI. Thank you so much for your kinds words about my fellow teammates and the level of service that we provide. I will inform Leesha of your kinds words and she will be recognized and awarded for her... More

Edgewater, Maryland
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 15 May 2012
1
person found this review helpful

I have never written an online review before, simply because my experience in most lodging of this sort has been just adequate. We chose location because of price, proximity to the airport and the shuttle. We flew to KCI from Baltimore for our son's graduation from KU: we arrived on the 12th of May. We have stayed at BWs before,... More

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Ashish Patel, General Manager at BEST WESTERN PLUS Kansas City Airport-KCI East, responded to this review
17 May 2012

Sue C, Thank you so much for your amazing review! My fellow Teammates and I have gone through rigorous customer service training and it's nice to hear that our loyal guests can experience the full effect. It pleases me to hear that you had such a wonderful stay and that you enjoyed all of the new upgrades we have installed... More

Windsor, Ontario
1 review
5 of 5 stars Reviewed 27 April 2012

from the second I called for the shuttle the service team brought their A game! The shuttle driver was able to help me out with some local information Check-in was a smooth and easy process The rooms had excellent wifi and HD television service Manager on duty (cant remember his name) was able to greet me in person while I... More

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Ashish Patel, General Manager at BEST WESTERN PLUS Kansas City Airport-KCI East, responded to this review
2 May 2012

Young William, It was a pleasure having you here! Thank you very much for your kind words! Can't wait to see you next time! More

lancaster, california
Contributor
15 reviews 15 reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 19 April 2012

I was so pleased w/my hotel selection! This hotel had a VERY comfortable mattress. It had (4) pillows on the bed--(2) soft & (2) firm w/labels for each embroidered on the pillow case. The room was VERY clean. It was spacious as well. The TV had a wonderful picture. The breakfast was really great: eggs cooked two ways, toast, sausage,... More

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Ashish Patel, General Manager at BEST WESTERN PLUS Kansas City Airport-KCI East, responded to this review
20 April 2012

Shoppingdiane03, I wanted to thank you for taking the time to leave us a review! Many people like yourself have taken full advantage of our complimentary shuttle service, and we've heard nothing but good things! Just to let you know we have added a new pancake machine as well as breakfast burritos to make our breakfast even better! Hope to... More

Seattle, WA
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 13 April 2012

I actually booked this hotel through Hotwire. Like always, I then call the hotel directly to ask their rate for the night so I can brag about my savings. This time it would actually have been 1$ less to book it direct. I was skeptical being that it was a Best Western and not that expensive. However, I was very... More

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See 5 more reviews by letsgojo for Kansas City
Ashish Patel, Manager at BEST WESTERN PLUS Kansas City Airport-KCI East, responded to this review
17 April 2012

Thank you so much for taking the time out of your day to post a review, we appreciate it very much. I am happy to hear about the experienced you have encountered during the reservation process. As you may have learned by either this situation or our new commercials, Best Western has now launched a "Lowest Rate Guaranteed" program. You... More

Orofino, Idaho
1 review
5 of 5 stars Reviewed 6 April 2012

From the time I walked in the door I was greated with a smile from all the employees. The first person I encountered was the Manager who was working the front desk Ashish was very kind and accommodating. The breakfast had alot of choices, but could still improve some. The rooms were spacious, and very, very clean! I forgot my... More

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Ashish Patel, Manager at BEST WESTERN PLUS Kansas City Airport-KCI East, responded to this review
17 April 2012

Kristi S, Thank you so much for your response, I am happy to hear that you had an enjoyable experience while you stayed with us! I appreciate you extending your concerns about our breakfast quality, since your last stay we have implemented a pancake machine and it has been a great success! If you have any other ideas to help... More

Denton, Texas
1 review
5 of 5 stars Reviewed 21 March 2012

After checking out multiple hotels in the area online, I was skeptical about this because it had so few reviews. Turns out this was a good choice. The staff is very friendly and always willing to help. The bed was soft and had a choice of two pillows for your comfort. The breakfast was also very good. I know the... More

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Washington DC, District of Columbia
Top Contributor
59 reviews 59 reviews
Reviews in 46 cities Reviews in 46 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 March 2012 via mobile
1
person found this review helpful

Pleasant, unexciting, solid hotel experience. Clean large room with a refrigerator and excellent functionality. Standard hotel breakfast, with staff willing to find what you want. Airport location with all it's pluses and minuses. Reasonably priced for what you get. I would stay here again.

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London, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 23 February 2012
1
person found this review helpful

As I flew in to KCI I was still unsure as to where I was going to spend the night. Luckily the phone board had a beautiful advertisement for the Best Western Plus. After a quick phone call the shuttle came to pick me up within a few minutes, great service! At the front desk my check-in process was amazing.... More

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Ashish Patel, General Manager at BEST WESTERN PLUS Kansas City Airport-KCI East, responded to this review
25 February 2012

Dear Stacey B, Thank you very much for your response. I wanted to personally thank you for taking the time to leave a review about your recent stay with us. I am happy to hear that you had such a wonderful experience here. We strive for great customer care and hold ourselves to the high expectations from our loyal guests... More

CA
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 11 February 2012
1
person found this review helpful

Just returned from an annual conference. I have stayed at several neighboring properties and this by far was the best experience. Spent 4 nights and could not have been more pleased. We arrived at MCI and phoned the property for their free shuttle service to pick us up and bring us to hotel. The driver was quite busy picking up... More

Was this review helpful? Yes
Ashish Patel, General Manager at BEST WESTERN PLUS Kansas City Airport-KCI East, responded to this review
25 February 2012

Dear Reviewer, It is great to hear that you had such a wonderful experience during your four days here. It is very important to the team that we exceed the expectations throughout our guest's stay not just during the check-in/check-out times. Coming to the airport to come get you myself, was nothing but a routine service that I would be... More

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Additional Information about BEST WESTERN PLUS Kansas City Airport-KCI East

  • Holiday Inn Kansas City
  • Holiday Inn Express Kansas City
  • Kansas City Holiday Inn
Address: 11130 Ambassador Drive, Ambassador Dr & 112 Street, Kansas City, MO 64153 (Formerly Holiday Inn Express Kansas City/KCI Airport)
Price range (per night):* 73 AUD - 115 AUD

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BEST WESTERN PLUS Kansas City Airport-KCI East
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