I stayed here when I couldn't get a flight out of KC!! Great service! Leesha was amazing!! Comfy bed!
- Holiday Inn Kansas City
- Holiday Inn Express Kansas City
- Kansas City Holiday Inn

I stayed here when I couldn't get a flight out of KC!! Great service! Leesha was amazing!! Comfy bed!
Msbradfordmelanie,
I am happy to hear that we were able to take you in when you couldn't get a flight out of KCI.
Thank you so much for your kinds words about my fellow teammates and the level of service that we provide.
I will inform Leesha of your kinds words and she will be recognized and awarded for her...
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I have never written an online review before, simply because my experience in most lodging of this sort has been just adequate. We chose location because of price, proximity to the airport and the shuttle.
We flew to KCI from Baltimore for our son's graduation from KU: we arrived on the 12th of May. We have stayed at BWs before,...
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Sue C,
Thank you so much for your amazing review!
My fellow Teammates and I have gone through rigorous customer service training and it's nice to hear that our loyal guests can experience the full effect.
It pleases me to hear that you had such a wonderful stay and that you enjoyed all of the new upgrades we have installed...
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from the second I called for the shuttle the service team brought their A game!
The shuttle driver was able to help me out with some local information
Check-in was a smooth and easy process
The rooms had excellent wifi and HD television service
Manager on duty (cant remember his name) was able to greet me in person while I...
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Young William,
It was a pleasure having you here!
Thank you very much for your kind words!
Can't wait to see you next time!
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I was so pleased w/my hotel selection! This hotel had a VERY comfortable mattress. It had (4) pillows on the bed--(2) soft & (2) firm w/labels for each embroidered on the pillow case. The room was VERY clean. It was spacious as well. The TV had a wonderful picture. The breakfast was really great: eggs cooked two ways, toast, sausage,...
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Shoppingdiane03,
I wanted to thank you for taking the time to leave us a review!
Many people like yourself have taken full advantage of our complimentary shuttle service, and we've heard nothing but good things!
Just to let you know we have added a new pancake machine as well as breakfast burritos to make our breakfast even better!
Hope to...
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I actually booked this hotel through Hotwire. Like always, I then call the hotel directly to ask their rate for the night so I can brag about my savings. This time it would actually have been 1$ less to book it direct. I was skeptical being that it was a Best Western and not that expensive. However, I was very...
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Thank you so much for taking the time out of your day to post a review, we appreciate it very much.
I am happy to hear about the experienced you have encountered during the reservation process. As you may have learned by either this situation or our new commercials, Best Western has now launched a "Lowest Rate Guaranteed" program. You...
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From the time I walked in the door I was greated with a smile from all the employees. The first person I encountered was the Manager who was working the front desk Ashish was very kind and accommodating. The breakfast had alot of choices, but could still improve some. The rooms were spacious, and very, very clean! I forgot my...
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Kristi S,
Thank you so much for your response, I am happy to hear that you had an enjoyable experience while you stayed with us!
I appreciate you extending your concerns about our breakfast quality, since your last stay we have implemented a pancake machine and it has been a great success!
If you have any other ideas to help...
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After checking out multiple hotels in the area online, I was skeptical about this because it had so few reviews. Turns out this was a good choice. The staff is very friendly and always willing to help. The bed was soft and had a choice of two pillows for your comfort. The breakfast was also very good. I know the...
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Pleasant, unexciting, solid hotel experience. Clean large room with a refrigerator and excellent functionality. Standard hotel breakfast, with staff willing to find what you want. Airport location with all it's pluses and minuses. Reasonably priced for what you get. I would stay here again.
As I flew in to KCI I was still unsure as to where I was going to spend the night. Luckily the phone board had a beautiful advertisement for the Best Western Plus. After a quick phone call the shuttle came to pick me up within a few minutes, great service!
At the front desk my check-in process was amazing....
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Dear Stacey B,
Thank you very much for your response. I wanted to personally thank you for taking the time to leave a review about your recent stay with us.
I am happy to hear that you had such a wonderful experience here.
We strive for great customer care and hold ourselves to the high expectations from our loyal guests...
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Just returned from an annual conference. I have stayed at several neighboring properties and this by far was the best experience. Spent 4 nights and could not have been more pleased. We arrived at MCI and phoned the property for their free shuttle service to pick us up and bring us to hotel. The driver was quite busy picking up...
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Dear Reviewer,
It is great to hear that you had such a wonderful experience during your four days here.
It is very important to the team that we exceed the expectations throughout our guest's stay not just during the check-in/check-out times.
Coming to the airport to come get you myself, was nothing but a routine service that I would be...
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