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The Westin Crown Center

4.0 of 5
1 East Pershing Road, Kansas City, MO 64108
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The Westin Crown Center
Ranked #10 of 109 hotels in Kansas City
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785 reviews from our community

Traveller rating
    358
    218
    115
    58
    36
See reviews for
Families
129
 
Couples
143
 
Solo
58
 
Business
326
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Joplin, Missouri
1 review
5 of 5 stars Reviewed 22 May 2013 NEW

The service was exceptional. The room was spacious and spotlessly clean. I loved the shower. Breakfast was very good. It is right next to the crown center so there is plenty to do and numerous places to eat. I wish i could have spent more than one night. I will be using this hotel again.

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Kansas City, Missouri
1 review
5 of 5 stars Reviewed 22 May 2013 NEW

Great location, lots of great dining close by, activities, welcoming staff, clean rooms! Dog friendly for small pooches, have never had a bad stay and I stay several times a year and it's always a great experirence.

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Leawood, Kansas, United States
Contributor
12 reviews 12 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 22 May 2013 NEW

Very clean, quite, and comfortable hotel conveniently located to many fine Kansas City dining and entertainment options. Appeared to be recently renovated, looked very nice. Our room had great views of the City. Pool looked great, next visit I'll bring my trunks. Staff was friendly and helpful. Our getaway was to celebrate and anniversary. I had ordered flowers from a... More

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See 7 more reviews by Leonard W for Kansas City
Kansas City, Missouri
1 review
5 of 5 stars Reviewed 22 May 2013 NEW

All staff members were exceptionally personable and polite. They truly went above and beyond to make everyone feel comfortable and important during their stay! I visisted during a huge rock concert and some of the visitors weren't the nicest of people, and each and every interaction I saw between staff and visitors was completely professional and curteous. This company definately... More

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Ashland, Massachusetts
1 review
5 of 5 stars Reviewed 21 May 2013 NEW

This hotel has had some renovations and it has really made a big difference. Great shower! Great beds! Friendly staff! I stay at this hotel twice a year and it was always good, but this time was so much better. I will definately be back!

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Steve_ShalitKC, General Manager at The Westin Crown Center, responded to this review
22 May 2013

Nancy M- Thank you very much for taking your time to share your feedback on your recent saty at The Westin Kansas City at Crown Center. I am delighted to hear you enjoyed your stay and were able to relax in the comfort of your guest room enjoying our Heavenly beds and waterfall shower. We are very excited about the... More

Kansas City, Missouri
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 21 May 2013 NEW

Ordered room service, got a callback that it would be 45 minutes instead of the original 30 - which was fine with me as I had lots of work to do. The operator then said "are you sure? our Brasserie is open for breakfast now". These people didn't want the extra room service order and wanted me to come downstairs... More

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Steve_ShalitKC, General Manager at The Westin Crown Center, responded to this review
22 May 2013

George056- Thank you for taking the time to share your feedback about your experience at The Westin Kansas City at Crown Center. I sincerely apologize that your stay was less than perfect due to the disappointing encounter you had with our staff . Your experience was not at all what staying at a Westin should feel like and your feedback... More

1 review
5 of 5 stars Reviewed 20 May 2013 NEW via mobile

My husband and I stay at the Westin once a year. It is the perfect location for what we need. We have NEVER had a bad experience. It is very relaxing and the beds are so comfortable. I am thinking about making this a twice a year staycation.

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Steve_ShalitKC, General Manager at The Westin Crown Center, responded to this review
21 May 2013

rockweekend- Thank you very much for sharing your feedback on your recent stay with us at The Westin Kansas City at Crown Center. It is so great to have you and your husband as loyal guests and I am pleased the location in the heart of Crown Center is always convenient for you. We take great pride in our Westin... More

Grandview, Washington
1 review
5 of 5 stars Reviewed 20 May 2013 NEW

Hotel has location with lots happening. Very nice mall attached to beautiful lobby. Skyway to Union Station as well. Staff was most helpful. Highly recommend this. Best Westin I have stayed at by far.

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Steve_ShalitKC, General Manager at The Westin Crown Center, responded to this review
21 May 2013

dcwickline- Thank you very much for sharing your refreshing comments on your recent stay at The Westin Kansas City at Crown Center. It is so great to hear you enjoyed your stay and that our staff was friendly and accommodating, making sure you had everything you needed for a comfortable stay. We are very fortunate to be located in the... More

1 review
5 of 5 stars Reviewed 20 May 2013 NEW

This is our favorite hotel in KC. AlwAys clean friendly environment! The rooms are comfortable and having the restaurants and shopping available is awesome. And nit too far from the nightlife.This is always our first choice

Was this review helpful? Yes
Steve_ShalitKC, General Manager at The Westin Crown Center, responded to this review
21 May 2013

Notthenanny- Thank you so much for sharing your warm comments on your recent stay with us at The Westin Kansas City at Crown Center. Our team truly values your loyalty and we are so pleased to be your first choice to stay in Kansas City! It is so great to hear you are able to relax and unwind in the... More

Shawnee, Kansas, United States
1 review
5 of 5 stars Reviewed 20 May 2013 NEW

If you plan on coming to Kansas City you have to stay at The Westin Crown Center. The employees go above and beyond to help you and make your stay fantastic. They will help you locate all of the hot spots to go visit.

Was this review helpful? Yes
Steve_ShalitKC, General Manager at The Westin Crown Center, responded to this review
21 May 2013

Lucy C- Thank you very much for taking your time to share your feedback on your recent stay at The Westin Kansas City at Crown Center. It is so great to hear you enjoyed your stay and that our staff made your feel warm and welcome, accommodating you with any of your needs to a relaxing and memorable stay. Your... More

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Additional Information about The Westin Crown Center

Also Known As:
The Westin Crown Hotel Kansas City
The Westin Crown Hotel
Westin Crown Center
Westin Kansas City
Kansas City Westin
Address: 1 East Pershing Road, Kansas City, MO 64108
Phone Number:
Region: United States > Missouri > Kansas City
Amenities:
Bar/Lounge Business Centre Fitness Centre Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotels in Kansas City
#5 Family Hotels in Kansas City
#6 Business Hotels in Kansas City
Price range (per night): 146 AUD - 324 AUD
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Located in the heart of downtown, The Westin Crown Center, Kansas City, a recipient of the AAA Four Diamond Award is encompassed by Hallmark's Crown Center. Known as a city within a city. ... more   less 
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The Westin Crown Center
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