Our waitress in the bar was very friendly and helpful, her name is Si'amone.
The front desk staff was not very helpful, we didn't get the coupons we were suppose to get for breakfast, which made our first morning a bit irritating and confusing.
The shuttle service that was guarantee for our group, was very POOR! We waited over an...
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I am staying at this hotel in July under a group booking. When I called and reserved my room, I was forwarded on for a 'special offer' that I was not comfortable with. The offer was presented that I was chosen for four free nights in one of four locations. I had to put $199 on my credit card then...
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Meghan,
Our reservation number is 1-800-HOLIDAY (465-4329) and the hotel number is 816-753-7400. I will contact you off-line to discuss further, but Holiday Inn does not make any offers such as you mentioned.
Jim Jirik
Assistant Director of Sales
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We just spent three nights at this hotel and every single person was very helpful and friendly! We dined in their dining area for dinner and breakfast and found the food delicious and the service superb! We would definitely stay there again. Very close to museums and other points of interest in KC. Rooms were neat and clean-best hotel we've...
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Zoeann,
We greatly appreciate your wonderful review of our hotel- which we call the "friendliest hotel on the Country Club Plaza"! It is especially flattering coming from a "senior contributor" who has stayed in a good number of hotels. I will pass on your "Best service we've ever had" comment to all of our staff. It is the reward we...
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It's in a good area to the city not to far from the plaza area. The room was clean. What was lacking was customer service. When I checked in I wasn't asked if I had stayed or even been there before. I had to ask how to get to the parking garage and ended up going the long way to...
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Amanda,
I sincerely apologize that our staff was not more helpful to you. This is not the norm for our abundantly friendly staff. It is our goal to exceed every guests expectations and obviously we failed to meet your expecations. I do appreciate your honest feedback as this allows us to focus our efforts in ways that are most impactful...
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I was only here for a brief overnight stay and it suited my need just fine. At $109 a night I thought it was an okay value. The staff was polite and friendly. Check in and check out were effortless.
The bad: My room was in dire need of a remodel. The floor and wall coverings are shabby (marked and...
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Thank you for taking time to tell us about your experience at our property, especially noting our friendly and helpful staff. They work hard every day to provide the best possible home away from home for all of our guests. We are constantly making improvements to continue to provide the best value on the Country Club Plaza. We hope you...
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Situated very close to convention center and downtown area, clean rooms, and friendly service. Taxi's to casino's avaliable for around $25. All and all I would stay here again.
Ann,
We appreciate your feedback. At Holiday Inn we strive to provide "Great Hotels that Guests Love"! Your comments are affirmation that we are succeeding!
Thanks again,
Jim Jirik
Assistant Director of Sales
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This was a very welcoming hotel. The staff went above and beyond to make us feel welcome. Rooms were very neat and clean.
Wadytwos,
On behalf of the Team at the Holiday Inn Country Club Plaza I would like to thank you for staying with us. Our staff will appreciate your feedback as this is what they strive for everyday- happy guests! We hope that you will choose us the next time you come to Kansas City.
Sincerely,
Jim Jirik
Assistant Director of...
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My experience started with this hotel 2 days before I got there. I called and asked if I could get a refrigerator put in my room. Ashley told me I could, but I would have to call and request it. I told her that's what I was doing "right now." She was very unhelpful and told me that, "You can...
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I am greatly disappointed to hear that you received less than stellar service from our staff before and upon your arrival. It is through your feedback that our management team is able to address these matters and continually improve our customer service. Rest assured that we will take action based upon this feedback.
You mentioned difficulty finding parking for your...
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We have been on many volleyball trips, to many volleyball tournaments in many cities and this was by far the very worst hotel we have ever stayed at. Checking in was fine, although not staffed to handled so many people checking in which should have been accommodated knowing that so many people would be checking in that night. Immediately when...
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Thank you for taking the time to share your experience about our hotel. We are sincerely apologetic for the experience you had with us not being everything you expected.
The linens we use are the Holiday Inn brand standard are most of our guests love these linens. I do understand that not everyone likes the same thing and I am...
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Amy was quick and efficient, Bryan did a great job at the bar.
Once again, it is great to hear praise for our "Friendliest Staff on the Plaza". We apprecate you choosing our hotel as your home away from home and thank you for your feedback. We will pass along your feedback to Amy and Bryan.
Jim Jirik
Assistant Director of Sales
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121 Reviews
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