This hotel is not aweful in the grand scheem of things, but it does not live up to the Embassy Suite brand and is not a 4 star hotel. I'm not sure what is worse, the hotel itself or the other guests. The rooms are poorly set up, smell funny, and are outdated. The bathroom is tiny and super dark...
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Like many Embassy Suites, this is a very functional business hotel. I attended a 3 day business conference and the facilities worked out very well. The staff here is very friendly and helpful from the front desk to the servers and bar tenders. The location is fair. It is a long walk to the Plaza which if you do go...
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We loved the location..easy to get to the Plaza shopping...tucked away where the city noise was faint, at best. Comfy clean room . Bed was comfy and we slept with no noise interruptions. Great Managers Reception each night from 530 to 730. great pool Indoors...chlorine smell was a little strong. Will stay again!
We stayed here on a cross country move that included moving our wine cellar. Because we were going to dinner, the baseball game etc. we didn't want to leave the wine in the car to bake in the sun. That meant moving all 400 pounds of it up to our room, which the valet/bellman was happy to do.
The rooms...
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Dear Mythrenegade
Thank You for your kind words aboout your stay. I am glad we were able to help you with storage of your wines and other precious items to ease some of the stress & tensions from moving. I personally thanked the Valet manager for his and his staff's efforts. I wish you well in your new home and...
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Location:
Good location about 1 mile north of the KC Plaza (walking distance) 5 miles south of downtown KC. Right across the street from a major hospital, so there is a chance you'll be awakened by sirens during your stay, only if your room is on the south side of the hotel.
Parking:
$12 / night in a non-downtown location....
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Dear BoulderAreaTraveler
Thank You for your review. I was sorry that You did not take advantage of our complimentary shuttle service which is available from 7:30 a.m. - 10:30 p.m.
The Hotel is only 4 blocks from the plaza not one mile and our self parking charges are only $10.00 per night with unlimited in & out access not $12.00...
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Stayed for a sporting event on a NASCAR weekend, so the hotel was sold out. Unfortunately, we also couldn't get our room type and had to go with a king suite.
Hotel is located centrally within a few minute drives of shopping and nightlife.
Hotel lobby is open and airy, which can also lead to loud echos, but it was...
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Dear Ap3266
Thank you for taking the time to write such a thorough review of our hotel.
We appreciate the positive comments and will make sure to commend our Staff on the service they provide to our guests. I will review the comments on the Manager’s reception & Breakfast comments with the managers of that area. Again, thank you for...
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Stayed here for one night in early April on a short family get-away. This hotel is your typical Embassy Suites, similar to others I’ve stayed in prior – nice property, very clean, rooms well kept, etc. I’ve never had any problems when staying at an E.S. hotel and this was no different.
Our room as a two double bed room....
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Dear Cubbie08
We appreciate the time you took writing the great comments and positive feedback about our hotel. We would also like to acknowledge and thank you for your loyalty to our brand. I apologize for the slow service you encountered at the bar, and will speak to the leaders in that area. I also apologize for the pool temperature...
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The location for the hotel is GREAT! Walking distance to the Plaza with great restaurants and shopping. Just be careful walking at night... as a single woman, I felt a little nervous because there were lots of homeless people sleeping in the park. The hotel was clean and a typical Embassy Suites. The rooms weren't old or in need of...
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Dear Vak_10
Thank You for the pleasant review of the Hotel & Plaza area. I wish you could have seen the smiles of the Housekeeping staff when I shared your comments of the Hotel, Guest Suite and bathroom with them. I apologize if you were not told that we do offer a complimentary shuttle service from 7:30 a.m. until 10:30...
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This hotel was quite elegant when you entered the courtyard. Our room was nice and spacious; the beds were comfortable, and it was clean. Three drawbacks were the bathroom was small, our bathtub didn't drain and the sink didn't drain very good. The free breakfast was delicious with a lot of variety. The hotel staff was very friendly, especially the...
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Dear Ms. Kelly
Thank you for the lovely comments of your recent stay with us. The comments of the Hotel and breakfast staff will be shared them and they will be happy to know their work and extra efforts are appreciated. I apologize for the slow drains and hope they were corrected during your stay. Hopefully, your next stay will...
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My friends and I enjoyed our stay from 3/30/12 to 04/01/12. The hotel staff was very friendly and accommodating. The room was clean, and well stocked. I lived in the KC area for five years, and knew this area well. I love the Plaza area, and knew the location was great. My friend even called the front desk for a...
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Dear MSPfa
Thanks for sharing your review of your stay with the other guests of Tripadvisor. I am glad that you enjoyed your stay. It is always nice to see that our follow up calls are noted and well thought of. The only thing not to "cheer about " were the elevator wait times. They were very popular during peak...
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