My wife and I stayed at this Residence Inn while attending a conference at another area hotel. This well appointed facility was like being at home. The rooms are setup like a studio apartment. The upper floor rooms do require that you climb stairs. The room amenities were really nice. A kitchen that includes full sized, oven/range, microwave and refrigerator....
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TSchenk,
Thank you very much for your kind words. We try every day to be better than yesterday. I believe we have met that goal on consistent basis.
I have printed up and posted your letter for the staff to read and will be sharing at our next all employee meeting.
Thank you again,
Chuck Schoene
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This place has no elevators for the handicapped. Walls were not sound proofed. The master bath sounded like there was a toilet flushing over and over again. Breakfasts were really good and well cleaned up. If you like a darkened room for sleeping, the penthouse room is not it. The front desk people were very helpful.
TechnicianMichigan,
Thank you for taking the time to post your current review on TripAdvisor. We always appreciate the comments and feedback we receive in any and all formats.
We do have several handicap rooms on property, and yes they are all on the ground level with easy access in and out of their suties and to their vehicles. I apologize...
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I selected this site because the Residence Inn Galleria was full. This property was not too bad, it was a big smaller, but everything was clean and neat. Check-in could be a little faster. The breakfast was good and the dining room staff was very friendly and helpful. The only drawback was the $250 hold on my debit card, plus...
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Noireevb,
Thank you for giving us the opportunity when your regular hotel choice was full. I appreciate all the positive comments and the comments on areas of improvement. We have a relatively new staff that is catching on quickly and doing a great job at delivering that Marriott Customer Service.
Thank you also for the suggestion of making the weekend...
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I meet my parents in St Louis several times a year and this is our favorite hotel. They have "lofts" so there is a common area like a living room with kitchen. There is a bedroom with French doors and then a separate bedroom upstairs. Both have an attached bathroom. It's perfect.
Last trip the cable was a little in...
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Reviewed 29 November 2009
Dear pttraveller45,
I wanted to truly thank you. It is tough to get reviews, and now you have taken time from your schedule and gave us your second one. I have passed on your review to the staff, emphasizing on how it is from a long time repeat guest.
As you stated the staff works very hard and we have...
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Stayed here during family visit, in the Penthouse room. It was very large and spacious with 2 large bedrooms, 2 bathrooms, kitchenette and living room w/ sleeper sofa. It was a great value for the size family I have. There was only 1 hiccup, which was a $250 hold on our debit card because it was the weekend, that wasn't...
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trishberg,
Thank you for taking the time to post your review of the Residence Inn St. Louis/Westport Plaza on TripAdvisor. We appreciate people going out of their way to let us and others know about their stay. We do pride ourselves in our 50% larger rooms and newly renovated gatehouse and patio.
I wanted to apologize for the TV reception...
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Very happy with the hotel. Stayed there for 3 nights with my wife. Comfortable beds, great warm breakfast, clean and recently updated room, very friendly staff. Will stay there again when in St. Louis.
Msim56003,
Thank you so much for your kind words. I really appreciate your kind words and have passed them on to the staff. We look forward to your next visit to St. Louis.
Chuck Schoene
General Manager
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We stayed here a few weeks ago over Spring Break. The property was centrally located and only 10-20 minutes from everything we wanted to do or see. Our room was more like a little apartment and perfect for me, my husband and our two teenage daughters. There was a full kitchen and two bathrooms as well as 3 TVs so...
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Sporter1964,
Thank you very much for your review on Tripadvisor. We really appreciate it when people take time to post a review and let us know how we are doing. I have passed on your kind words to the staff and we all look forward to your next visit, and maybe next time we will get to see you during...
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Kinda a bumpy start. After 15+ hours driving we arrived late. When our daughter folded out the sofa sleeper she found crumbs & popcorn in the sheets? Called the desk & new sheets were brought out. Went to make coffee in the morning & there were grinds left in the filter hopper? Told the morning clerk about the incidents &...
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Thank you for taking the time to let us know about your stay. I truly apologize for the inconveniences you encountered during your stay. I understand that it must have been frustrating after a long trip. I will be speaking with the housekeeping department, Managers and inspectors to make them aware of your experience and use it as a teaching...
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Where to begin? First and foremost the neighborhood was sketchy. I asked for a quiet room and was given a room connected to the fitness center across from the laundry. I was then given a "new" room and proceeded to unload my things. Upon entering the room I observed some cosmetic and cleanliness issues. The couch was stained and had...
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First let me apologize for your troubles and experience. This by no means is the norm at our hotel as many can see from the several TripAdvisor comments we have. We do consider our hotel to be very safe, clean and friendly.
I wish you would have stayed and given the whole Residence Inn by Marriott St. Louis / Westport...
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We stayed for 7 nights here in December. It was cold outside but nice and warm in our room.
The staff was very friendly and often asked if there was anything we needed. We had a minor problem with our TV (no HD reception), and they responded within minutes of my call. The room was spacious, well appointed and comfortable....
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Thank you for taking the time to post your review on your stay with us. We always appreciate when people let us know how we are doing. I look forward to passing on your kind words to the staff and the department heads.
Thank you again and we look forward to your next visit.
Chuck Schoene
General Manager
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47 Reviews
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